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Company Name:
Approximate Salary:
Not Specified
See Description For Locations, Multiple Locations
United States
Position type:
Full Time
Experience level:
2-4 Years
Education level:
Bachelor's Degree


About Fay Servicing:
Fay Servicing is a specialty mortgage debt management company that sees the customer behind every loan. At Fay Servicing, we understand that you are not a loan number - you are a homeowner.
Founded in early 2008 to address challenges created by the growing housing crisis, our company is committed to providing innovative servicing solutions for both performing and non-performing mortgages.
We conducted an exhaustive analysis of the existing mortgage servicing industry and gained valuable insight into the short-comings of current mortgage servicers. Realizing that even adapting an existing approach was wrought with immense challenges including legacy portfolio issues and unproductive corporate cultures, we decided to build a new model from the ground up, the focus of which would be to benefit both the homeowners and the lenders.

Classification: Non-exempt

Reports to: Senior Vice President

Job Summary

Essential Job Functions:

  • Keep current with the market changes and regulations pertaining to the job.
  • Make analytical assessments of mortgagor’s financial standing, identify solutions, and successfully sell those solutions to their customers, elevating non-performing loans to performance or pursuing liquidation strategies to avoid foreclosure.
  • Properly document all borrower communications and workout options.
  • Preparation of various documents for execution.
  • Manage reports.
  • Review and validate financial information and documentation provided by customers or their authorized agents.
  • Apply mortgage servicing and investor guidelines and ensure that all underwriting and processing steps are completed in accordance with established policies and procedures.
  • Use available tools needed in order to properly calculate, save and image workout proposals.
  • Adhere to all corporate policies as well as internal, external and compliance guidelines.

Desired Skills and Experience:

  • Minimum two years of successful residential loan origination experience.  Sub-prime lending experience is a plus but not required. 
  • Mortgage servicing/loss mitigation experience a plus but not required.
  • Attend and participate in meetings as required.
  • Other duties as assigned.
  • 4-year College or university degree preferred, but some college is required.


  • Minimum 2 years mortgage sales experience and/or current volume of at least 3 loans a month.
  • Must have a professional appearance and demeanor.  
  • Proficient in Microsoft Outlook, Word and Excel.
  • Strong multi-tasking, self-management /self-motivating skills.
  • Proven ability to adapt to a changing environment, while remaining positive.
  • Must be able to implement rules and regulations to be compliant with investor and SPS guidelines.
  • Strong verbal and written communication skills.
  • Strong sales skills with a proven track record.
  • Detail oriented with the ability to accurately gather and analyze data.
  • Strong customer service skills
  • Strong analytical skills
  • Proficient computer and keyboard aptitude; familiarity with basic Office applications (Excel, Word)
  • Ability to work independently as well as part of a team


Position Locations:


  • Dallas, TX 75006
  • Chicago, IL 60605
  • Tampa FL,33614


We are an EEO EMPLOYER.  We maintain a drug-free workplace and perform background checks.

To apply to our web-site