Desktop Support Technician - ISS4

Initial Posting Date:

10/23/2024

Application Deadline:

11/13/2024

Agency:

Oregon Health Authority

Salary Range:

$4,741 - $7,170

Position Type:

Employee

Position Title:

Desktop Support Technician - ISS4

Job Description:

PLEASE NOTE: Resumes, cover letters and all other documents must all be uploaded at one time. When uploading a resume, please upload any other documents in the same area/field.

The job application, resume, and a cover letter are required for this posting and should address the skills in this section clearly. Applications without the required documentation will not move forward in the selection process.

The Office of Information Service’s mission is to deliver technology solutions and services that support Oregon Health Authority in helping Oregonians achieve health, well-being, and independence.

The Oregon Health Authority has a fantastic opportunity for a Desktop Support Technician to join an excellent team and work to advance their IT career. 

The Oregon Health Authority is committed to:

• Eliminating health inequities in Oregon by 2030
• Becoming an anti-racist organization
• Developing and promoting culturally and linguistically appropriate programs, and
• Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
• Click here to learn more about OHA’s mission, vision and core values.

This is a full-time permanent opportunity for anyone to apply. This is a classified position and is represented by a union.

What you will do!

Provide primary day-to-day support to OHA/ODHS staff located in Salem, Dallas, McMinnville, and Woodburn, OR - for the maintenance, repair and use of personal computers and information systems.  Tickets for work performed are entered into the unit’s ticket tracking system known as CA.  This includes support for local area networks, servers, wide area network infrastructure, and common and standardized software. IT business processes that are adhered to in performing day-to-day support includes incident management, change management, asset management, configuration management and other applicable IT service management functions.  May provide secondary/backup support to other ODHS/OHA staff and partners in other parts of the state as needed.  During down times will provide back up to help resolve service tickets or take phone calls for the OIS Service Desk.

What's in it for you?

• Medical, vision, and dental benefits
• 11 paid holidays
• 8 hours of vacation per month
• 8 hours of sick leave per month, eligible to be used as accrued.
• 24 hours of personal business leave per fiscal year, eligible to be used after 6 months of service.
• Pension and retirement programs 
• Opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)
• Continuous growth and development opportunities
• Opportunities to serve your community and make an impact through meaningful work.
• A healthy work/life balance, including fulltime remote options as well.

What we are looking for:

MINIMUM QUALIFICATIONS:

MINIMUM QUALIFICATIONS: Information Systems Specialist 4


(a) Three (3) years of information systems experience in:
(Direct Customer IT Support and Repair);

OR


(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in:
(Direct Customer IT Support and Repair).

Working Conditions

• This position works in a standard open office environment with cubicles with significant use of a computer and video conferencing.
• Communicates to customers using email, chat, phone and in person.
• May occasionally be exposed to difficult situations requiring diplomacy and de-escalation strategies.
• Overtime may be required.
• At times, weekend and evening work may be necessary.
• Position may require periodic travel throughout the state.
• Requires lifting equipment up to 40lbs and long periods of time standing, crouching, bending, reaching and work under desk surfaces.

• Position requires maintenance of tight deadlines and close coordination of many tasks.
• Deadlines and department requirements may create stressful situations.
• Employee may be required to use a state vehicle to conduct business.
• Driving is an essential function of this position; you will be required to use a vehicle to conduct business and must maintain a current, valid driver's license. Position requires periodic travel throughout the state.

Desired Attributes:

Regarding CJIS:

• Ability to be cleared by the FBI Criminal Justice Information Services (CJIS) and Oregon State Police through a fingerprint-based criminal background check for access to criminal justice information (CJI).
• Must be able to pass CJIS training and testing to CJIS Level 4 rating.
• Requires a successful OHA background check, including a fingerprint-based national background check and abuse/neglect checks.

An Effective Field Services Technician Must Possess the Following Skills & Experience:

• Establish and maintain professional, collaborative relationships with all contacts, contributing to a positive, respectful, and productive work environment.
• Maintain regular and punctual attendance.

Special Requirements:

• Strong customer service ethic, analytical skills, and communication skills (listening, interpersonal, written, and verbal).
• Excellent time management skills.
• Proficient in MS Office 365 (Word, Excel, Outlook, PowerPoint) and Windows.
• Thorough understanding of desktop computers, local and wide area networks, and general IT operations.
• Efficiently organize work and exercise independent judgment in decision-making.
• Ability to manage multiple tasks with strong administrative and organizational skills.
• Crawl under tables and desks, use various keyboard and mouse setups and perform repetitious tasks of breaking down and setting up computer systems.
• Maintain a valid driver's license and acceptable driving record or provide an acceptable alternative method of transportation.

How to Apply

• Complete the online application
• Complete questionnaire
• Attach a resume
• Attach a cover letter of no more than two pages addressing the “What we are looking for?” section including required and preferred skills.

Attention current State of Oregon employees:

To apply for posted positions, please close this window, and log into your Workday account and apply through the career worklet.

To apply as a job rotation/developmental candidate, you must be currently employed by the State of Oregon (this includes regular status employees, who have completed trial service, as well as limited duration employees).

Help Your Application Rise to the Top!

Your candidate profile and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. Submissions will be screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).

• This posting closes at 11:59 PM on the close date listed.
• Workday will timeout after 15 minutes of inactivity.
• Workday performs best in Google Chrome.
• You must have a valid email address to apply.
• Check both your email and Workday account for updates regarding this recruitment.
• Please print or save a copy of this announcement. You will not have access to it once the posting closes.

Please ensure you’ve provided a thorough and updated application as it pertains to the position for which you are applying. If you meet the minimum qualifications for the position, and are the successful candidate, you may qualify for work out of class. For further information, please visit the Pay Equity Project homepage.

Questions/Need Help?

If you need assistance to participate in the application process, including an accommodation request under the American with Disabilities Act contact: Uma Abdullahi at Umulkher.Abdullahi@oha.oregon.gov  

TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900. For technical support, please call toll free 1-855-524-5627, for customer service assistance.

Additional Information

• Please monitor your Workday account to view all communication regarding your application. You must have a valid e-mail address to apply.
• Background Check: If you are offered employment, your offer will be contingent upon the positive outcome of an abuse check, criminal records check and driving records check.  The information will be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.
• Visa Sponsorship: We do not offer VISA sponsorships or transfers currently. You will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States within three days of hire.
• Please attach only the documents that are related to the position. Additional documents that are attached will not be reviewed.

Affirmative Action and Equal Opportunity

The Oregon Health Authority is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or any other protected class under state or federal law. In addition, we do not discriminate, or screen applicants based on current or past compensation. To learn more about OHA’s mission, vision, and core values, click here.

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity.

Agency – OHAAOOIS

More information about the Office of Information Services and current job opportunities can be found at  https://www.oregon.gov/oha/FOD/OIS/”?