You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) customers. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, meaningful rewards and the powerful backing of American Express.
The Small Business Products & Blueprint organization supports this objective by developing compelling products, services and customer engagement strategies to meet small business owners’ funding needs. As part of this organization, the Business Line of Credit team has achieved a tremendous growth since its inception and is poised to continue in the next 3 years. The product is a key component of American Express’s ongoing efforts to innovate beyond the Card.
The role of Director, Product Management (Lending - Business Line of Credit) will be responsible for leading a high-performing team to drive product strategy and execution, with a focus on strong and sustainable product acquisition.
This role requires a blend of strategic and customer-oriented thinking, structured and collaborative problem solving, and hands-on management to deliver a competitive product that meets the evolving needs of our customers.
Key Responsibilities:
- Develop and execute the product acquisition strategy for Business Line of Credit
- Oversee the creation of thorough market research and competitive positioning to identify trends, opportunities, and potential risks in the space.
- Leverage both internal and external data to develop solutions tailored to meet cardmembers’ financing needs
- Collaborate with partner teams to ensure compelling and cohesive product messaging, effective go-to-market strategies, and successful product and feature launches
- Coordinate with key business partners to optimize acquisition funnel and attract best-fit customers to the BLOC program, driving overall cardmember penetration
- Work in close concert with development partners to manage product / feature roadmap and facilitate structured trade-off conversations
- Define and closely monitor key performance metrics to identify growth opportunities
- Manage and maintain strong operational risk management culture / practices / metrics across the relevant customer journeys
- The ideal candidate has a proven history in product management, a customer-centric approach to design, knowledge of the small business segment, and a fluency in lending economics and P&L management. Success will require a collaborative leader with the ability to work in a fast-paced environment leading strategic initiatives.
Minimum Qualifications:
- 7+ years of relevant experience
- Strong customer mindset and proven experience translating customer insights into action
- Strong, analytically focused approach to problem solving
- Prior experience leading teams and driving strong employee engagement with a proven track-record of developing talent
- Superior relationship management and communication skills with the demonstrated ability to collaborate, influence and inspire business partners and senior leaders
- Creative thinker with the ability to frame forward-thinking strategies rooted in data and action-oriented recommendations
- Bachelor's degree required
Preferred Qualifications
- Proficiency in lending economics and profitability dynamics
- Prior small business financing experience
Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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