At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Position Overview:
The Implementation Analyst at VertexOne will analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software development and configuration. Key responsibilities include requirements analysis, system design coordination, workshops, testing, training, and maintaining system documentation. The role also involves liaising with project managers and developers to address business and technical gaps.
SaaS Implementation Analyst Job Responsibilities:
• Implement VertexOne VXcis for clients by designing, configuring, and testing based on Business Processes.
• Perform the required research to identify gaps between the business requirements and the current functionality.
• Perform user acceptance testing, system integration and other functional tests to validate issue resolution.
• Lead High Level Design and Best Practice sessions.
• Document business requirements and review with the project team.
• Complete control file setup to meet business requirements
• Anticipate, identify, track, and resolve issues and risks that may impact the application or project.
• Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.
• Lead High Level Design and Best Practice sessions.
• Participate in team discussions and issue resolution brainstorming.
• Attend client meetings as required.
• Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.
• Work with third party vendors during requirements, design and testing phases.
• Escalate and communicate issues to VertexOne Management or Clients as needed.
• Work cooperatively in a team environment to meet the goals of the department and of the company.
• Client on-site meetings during key phases of the project (30% travel)
Minimum Qualifications:
• 3+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc.
• Bachelor’s/Master’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• Knowledge of the utility industry, metering and billing systems preferred.
• Proficiency in SQL (SELECT Statements, Joins, data filtering and sorting)
• Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira).
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).
• Basic understanding of SaaS, cloud computing,
• Demonstrated experience in business process design and requirements analysis.
• Knowledge of and experience with Web APIs and Batch Processes is preferred.
• Experience working with AI tolls for data analysis, process automation, and customer interaction is preferred.
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards.
• Excellent oral and written communication, with experience in client facing interactions.
• Strong communication skills (written, reading comprehension, listening, verbal).
• Strong ability to analyze issues and solve problems effectively.
• Ability to quickly grasp new concepts and manage change through innovation and flexibility.
• Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently.
• Excellent at multi-tasking while maintaining high standards and productivity.
• Ability to work well under pressure.
• Highly self-motivated and proactive.
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
Other details
- Job Family Product Deployment
- Job Function Individual Contributor
- Pay Type Salary
- Employment Indicator Regular
- Min Hiring Rate $85,000.00
- Max Hiring Rate $95,000.00