IT Support Specialist 2
Description
IT Support Specialist 2
(2 Positions Available)
District 4 Public Health
301 Main Street
LaGrange, GA 30240
Under general supervision, provides information system user support on a continuing basis either by phone or site visit. Analyzes, designs, and implements software modifications to meet users' needs. Evaluates and troubleshoots user problems, procedures, and requirements to streamline business processes. Provides support and installation of network, control, and data access equipment and troubleshooting of software and hardware systems. May develop and conduct training programs for software/hardware users.
All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours.
Job Responsibilities
- Provides quality customer service to all customers
- Designs, configures, and tests computer hardware, networking software, and operating system software
- Diagnoses hardware and software problems and replace defective components
- Escalates problems to vendor and/or developer for advanced debugging or software correction
- Evaluates new technologies or solutions to improve service and efficiency of systems
- Monitors network performance to determine whether adjustments need to be made for future changes
- Operates consoles to monitor performance of the computer systems and networks, and to coordinate computer network access and use
- Performs data backups and disaster recovery operations
- Performs routine network startup and shutdown procedures and maintain control records
- Plans, coordinates, and implements network security measures to protect data, software, and hardware
- Prepares user instructions and documentation for the installation and operation of software and software upgrades
- Performs necessary maintenance to support network availability
- Must be able to travel in a 12-county region
- Participates in necessary Emergency Preparedness, as directed by manager
Minimum Qualifications
IT Support Specialist 2 – (Annual Salary - $42,000)
High school diploma or GED AND Six months of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area
Additional Information
Preferred Qualifications:
- Experience with VolP phone systems
- Basic Network Troubleshooting skills
- Strong analytical skills
- Technical understanding of networked data
- Hyper-V or VMware
- Meraki Firewalls
- Experience creating and editing Group Policy Objects
- Microsoft Server 2012 or 2016, and proficient Microsoft Office Skills
Benefits for Full Time Eligible Employees
- 13 Paid Holidays
- Generous Leave Package
- Employees Retirement System
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Care Spending Account
- Dependent Care Spending Account
- Life Insurance
- AD&D Insurance
- Disability Insurance
- Legal Insurance
- Long-Term Care Insurance
- Specified Illness
- Deferred Compensation (401K & 457 Plans)
- Atlanta Postal Credit Union
For more information on the State of Georgia Benefits visit -http://team.georgia.gov/
Additional Perks- A supportive and rewarding work environment
- Physical Activity Breaks
- Worksite Wellness Program
- Employee Assistance Program
*District 4 is an Equal Opportunity Employer*
The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selections.
Applicants chosen for employment will be subject to the following
Criminal Background Check/Fingerprinting
Reference Checks & Immunizations Required
For more information about Public Health:
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Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer.As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you