Lead Restaurant Kitchen Equipment Service Technician - Austin, TX
Full Time
Welcome to Whataburger Careers!
Summary Description: This position leads a team of Restaurant Kitchen Equipment Service Technicians responsible for successful execution of repairs in multiple Whataburger restaurants within a geographic zone. Properly maintains all equipment in Whataburger restaurants including commercial kitchen equipment, HVAC and refrigeration equipment, and building interior and exterior components. Effectively troubleshoots and problem solves a variety of service issues. Mentors and trains team. Completes administrative tasks using current technology to help meet departmental goals and procedures. Collects and evaluates bids from outside service vendors. Ensures a safe, efficient, and reliable operating system in Whataburger restaurants. This role is 60% administrative and 40% restaurant repair, either hands on or team instructional assistance.Responsibilities:
- Performs repairs and maintains Restaurant Units assigned. Keeps management advised of status of repairs, special project status and schedule.
- Completes administrative paperwork associated with managing a team such as expense reports, time keeping, and performance reviews.
- Provides support to the operation of Whataburger restaurants 24/7 and keeps the facilities up to the Facilities Brand Standard.
- Provides ongoing feedback on Technician and contractor performance to Regional Facility Manager.
- Implements and organizes programs associated with developing and motivating staff to accomplish established objectives.
- Works with the Regional Facility Manager to ensure all service work orders are successfully executed and work orders are properly resolved/closed according to set departmental goals and customer service agreements. Collects data for and is accountable to performance metrics.
- Assists the Regional Manager in coordinating projects affecting facilities or equipment throughout the Whataburger restaurants.
- Reduces costs associated with equipment repairs by proactively planning and organizing assigned work orders. Monitors workload of team and transfers work between technicians as needed.
- Complies with all national, state, and local regulatory requirements.
- Assumes additional responsibilities as assigned.
Education:
- High school diploma/GED equivalent or equivalent work experience
- College hours in technical-related courses (preferred)
- Bachelor’s degree (preferred)
Experience:
- 3+ years’ field experience in HVAC and commercial refrigeration (required)
- 3+ years’ work experience in commercial kitchen equipment repair or educational equivalent (required)
- 1+ years’ experience in construction trade and carpentry fields (preferred)
- 1+ years’ experience preferably in restaurant industry (preferred)
- Experience in handling multiple administrative tasks
- Experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
Knowledge, Skills and Abilities:
- Strong refrigeration & HVAC knowledge / skills
- Strong commercial kitchen equipment knowledge / skills
- Basic carpentry, plumbing, and intermediate electrical knowledge / skills
- Working knowledge of Americans with Disabilities Act (ADA) guidelines and all job-related regulations requiring code enforcement
- Proficiency in MS Office Word, Excel, and Outlook
- Proficiency in Workday
- Demonstrated ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
- Ability to mentor and train others
Professional Certification:
- Environmental Protection Agency (EPA) Certification or CFC Certification (required)
- HVAC State Certified License (preferred)
- State-licensed Mechanical Contractor or Journeyman’s license preferred (required in Oklahoma)
- Commercial Food Equipment Service Association (CFESA) Certification (preferred)
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
- Must be able to travel both locally and long distances (including air travel), to worksites, meeting sites, and other locations
- Must possess a valid driver’s license, submit to releasing a Motor Vehicle Record that adheres to the Whataburger standards and maintain current automobile liability at minimum levels in their state of residence