ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
Key Role Responsibilities:
- Complete assigned work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards and any code requirements and budgetary requirements.
- Execute the turnover or make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
- Maintain standards for the cleanliness and overall appearance of the Community to ensure that they reflect and represent the high quality of Greystar standards.
- Periodically inspect work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
- Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the Maintenance Manager about re-ordering needs.
- Completes documentation and e-documentation in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
- Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.
- Support cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
- Carry out regular Preventative Maintenance plans as outlined in the Policy and Procedure Manual.
- Accompany external contractors whilst on site in line with key management and access to accommodation policies and practice.
- Assist in maintaining statutory testing records, and ensure annual checks are carried out for their statutory insurance and qualifications including, but not limited to carrying out routine testing and inspections of emergency lighting, fire alarms, and all other operational and safety systems.
- Attend and participate in regularly scheduled Greystar safety meetings, ensure all SDS are current and readily accessible, and keeps up to date on all state, federal and other safety related laws and requirements to ensure property compliance.
- Demonstrate customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
- Respond to calls outside office hours on an on-call rotation to respond to emergency situations to resolve problems.
- Assist in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.
- Complete various trainings and administrative tasks, as well as perform other duties as assigned or as necessary.
Organisational and Other Responsibilities:
- Comply with Greystar’s safety and risk-management policies and drive safety culture and ensure that the property(ies) operates in a safe and risk-free environment.
- Ensure the operation of the communities complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Follow established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Practice proper safe behaviours and techniques in accordance with Company, property(ies), and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
- Identify areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
- Keep abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to professional publications, or utilising other appropriate method(s) to obtain business and professional information and apply knowledge and practices to area(s) of responsibility.
Knowledge, Skills, and Experience Sought:
- Any/all licenses and/or certifications as required by Federal/State/Local jurisdictions.
- Valid driver’s license.
- Demonstrated ability to read, write, and communicate effectively to comprehend and complete assigned work and answer questions about the property(ies)’s operation.
- Excellent verbal and written communication skills as well as numerical skills.
- General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
- Continually strives to improve knowledge, skills and abilities to produce the best results.
- A positive team player, skilled at collaborating with team members, key business leaders to drive results and support the wider team and business objectives.
- The ability to work the aptitude to determine the most cost-effective solutions to repairs without sacrificing on quality.
- Superior organisational skills, including the ability to prioritise workload, achieve deadline- driven defined outcomes, and display good judgment under pressure.
- Computer literacy, with proficiency in Microsoft Office suite and database management systems.
- A strong work ethic and ability to work independently and take ownership of a task/project end to end.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working a customer-facing role.
- Smart in appearance, complying with the Company’s appearance policy.
- Ability to obtain a favourable National Criminal History Check and Working with Children Check
Desirable:
- Knowledge in various building repair trades, purchasing procedures and practices, janitorial, painting and repair procedures.
- Building maintenance experience in a domestic residential environment (i.e. hotel or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.
- Experience of developing and maintaining risk assessments, managing preventative maintenance systems and supporting property management obligations to operate a safe building.
- Industry-relevant skills and knowledge such as building codes and standards, legal requirements, contract management, and small business finances.
- A qualification or experience in electrical/mechanical engineering, plumbing, or HVAC.
