Manager - Risk Management

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Continuity Management (BCM) is essential in today’s environment. The ability to respond to a disruption such as a natural disaster, infrastructure failure, or pandemic underpins our commitment to deliver for our customers and protect our colleagues.

The BCM team is part of the Global Services Group (GSG) at American Express. This team works with colleagues across the Company to oversee and implement resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.

The Business Continuity Strategy and Program Design Manager is responsible for supporting the implementation and strengthening of the company’s Business Continuity framework across the enterprise. This includes ensuring that a consistent framework is established to oversee and implement resilience, continuity, and response capabilities to safeguard colleagues, customers, and products and services. The Business Continuity Strategy and Program Design Manager will also support the daily processes and activities within the Business Continuity Management organization including analyzing data and processes, synthesizing program feedback to derive strategic insights, providing thought leadership into key findings and actionable recommendations to influence program strategy.

How will you make an impact in this role?

• Support the development, coordination, and implementation of American Express’s global BCM program, including policy, regulatory compliance, third party risk management, reporting, training, and exercising.
• Serve as a liaison with our Business Continuity partners across the company.
• Drive the BCM program forward through planning and executing actionable recommendations.
• Oversee current risk assessment tools and techniques while establishing and maintaining guidelines and policies to support the deployment of BCM activities.
• Enhance current governance processes by driving improvement through identification of efficiencies and risk management strengthening opportunities.
• Provide project management leadership and support on program enhancements efforts.
• Support engagement with interdependent teams, including Third Party Lifecycle Management, Information Security and GCO, in defining and aligning on program linkages.
• Provide direction and business continuity subject matter expertise to business unit partners, as assigned, to drive engagement and accountability to ensure successful execution of first line responsibilities within the BCM program framework.

Minimum Qualifications

Experience and Background:

• Three to five plus years of prior experience in enterprise program management, operational risk management, business continuity, or audit within the Banking or financial services industries.
• Strong project management skills and expertise in process redesign.
• Solid conceptual thinking and risk mindset with ability to understand process and/or operations management.
• Problem solver and agile decision-maker with solid analytical skills.
• Strong written communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.
• Experience with troubleshooting issues and developing remediation plans, with clear stakeholder notifications.
• Ability to build relationships and effectively mobilize cross-functional teams.
• Proven ability to work autonomously and effectively prioritize amid shifting focus, multiple demands, ambiguity, and rapid change.
• Bachelor’s degree

Leadership Skills:

• Excellent collaboration, communication. and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.
• Proven ability to work autonomously and effectively prioritize amid shifting focus, multiple demands, ambiguity, and rapid change.
• Solid conceptual thinking and risk mindset with ability to understand process and/or operations management.
• Ability to plan and drive change through cross-organizational efforts.
• Ability to deliver high quality, actionable feedback to management.

Preferred Qualifications

• MBA or advanced degree
• SharePoint Certified

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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