Niklaus Region, Mazzarini Market Service Coach - Pittsburg, PA

Want to love your job? We’re hiring at the Texas Roadhouse Support Center! Flexibility, teamwork, and fun are some of the reasons our employees are proud to be Roadies. Apply today and join our team!

We offer a comprehensive total rewards package on the first day of the month following 31 days of employment to Support Center Employees that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:
•A choice of medical plans that are best in class
•Dental and Vision Insurance
•Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
•Adoption Assistance
•Short-Term and Long-Term Disability
•Life, Accident and Critical Illness Insurance
•Identity Theft Protection
•Employee Assistance Program
•Business Travel Insurance
•401(k) Retirement Plan
•Flexible Spending Accounts
•Tuition Reimbursements up to $5,250 per year
•Quarterly Restricted Stock Units Program
•Annual holiday bonus

We also offer a variety of services for our Support Center employees! Car detailing and oil changes in the parking lot, on site haircuts, workout gym with personal trainers, spray tans, dry cleaning delivery service, chair massages just to name a few! We also have a Registered Nurse in the building to help with our wellness initiatives and keep us healthy. Willie’s Joynt is our full-service café that serves breakfast and lunch and prepares delicious TO GO meals. We love taking care of our Roadie family and making our company a LEGENDARY place to work! As our founder, Kent Taylor once said, “We are a people company that just happens to serve steaks.” Check us out, you won’t be disappointed!

Position Overview

The Service Coach partners with the Managing Partners, Store Managers, Training Coordinators, Regional Service Coaches and Market Partners to support Legendary Service, Training and People Development in each of their markets.

Responsibilities

People Development

Develops Managers:

• Coaches and supports Leader at the Door and Leader at To-Go
• Coaches Service Managers on opening and shift routines
• Coaches Service Managers on proper scheduling, team sheet and staffing pars
• Partners with Service Managers, Assistant Managers, Key Hourlies, Training Coordinators to support and develop legendary service, training, and people development
• Coaches Service Manager on driving sales through Service with Heart, building regulars and partnering with the stores Local Store Marketer
• Partners with Managing Partner and Market Partner to set development and sales goals for Service Manager
• Partners with Service Manager to ensure passion, partnership, integrity, and fun w/purpose are executed on each shift
• Collaborates with a team to develop the curriculum and planning of Mission Statement Universities (MSUs) and Service/Kitchen Manager Universities (SMU/KMUs)
• Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores
• Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions

Training Coordinator (TCs) Development:

• Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators
• Teaches and supports both Back-of-House and Front-of-House training systems
• Teaches and role models the Texas Roadhouse’s method of training; Tell, Show, Do, and Review
• Drives the Champs program in Back-of-House and Front-of-House
• Assists with the development and training of teams to teach the Texas Roadhouse Train the Trainer class
• Set quarterly goals with TCs that align with the Management team’s goals
• Partner with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings

New Store Openings

• Partners with store managers to develop new store opening coordinators and trainers
• Leads and coordinates new restaurant openings (i.e. project plans, timelines, staffing, etc.)
• Interviews and hires all opening trainers and compiles training team for all new store openings
• Supports opening management teams in their preparation for the opening, during and after the opening process
• Conducts evaluations of opening trainer staff
• Cross-trains opening trainers and oversees their development

Training Centers

• Assists in the selection and development of each Market Partner’s Training Center
• Conduct training center validations
• Partner management team, Front-of-House and Back-of-House training coordinators, trainers, and Managers in Training (MIT’s) on their development in the training center
• Works with the Training Center’s management teams to validate all facets of operations are being taught
• Validate that the Manager in Training’s (MIT) schedules fulfill current training guidelines
• Partner with Training Center during MIT orientation
• Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook

Other Responsibilities

• Partners with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings, content for conference calls and round tables
• Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions
• Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores
• Support Host systems
• Role Model and train Texas Roadhouse’s Operational Goals, Kent’s Top Ten and Mission Statement
• Assist Market Partners with the selection of Service Manager of the quarter
• Assist with alcohol training and compliance for all stores
• Ensure proper sanitation and safety guidelines are met and adhered to in all stores
• Partners with the People Department to educate all managers, keys, and MIT’s on how to properly interview, select and conduct reference checks on legendary applicants
• Lead and participate in conference calls
• Leader of culture and fun through the training and development of Texas Roadhouse
• Regularly monitors and manages budget to ensure it remains on track
• Bridge support between support center and field

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Qualifications

• Must be located in the Pittsburg area
• Minimum 2 or more years of restaurant management experience preferred

• High school diploma or GED required, Associate’s or Bachelor’s degree preferred

• Serve Safe Certified. Must have a valid driver’s license with a good driving record. Must have proper vehicle insurance coverage that is maintained. 
• Excellent understanding of the role and job description of a Service Manager, Key Hourly, and Training Coordinator

• All Microsoft programs
• Must be organized, detail oriented, and self-motivated
• Flexibility with partnerships and schedules
• Good communication and listening skills are a must
• Excellent understanding of our culture and core values

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally protected status. We encourage and welcome all applicants to apply.