RMA New Accounts Video Conferencing Specialist - Work From Home Opportunity

Job Description and Requirements

Randolph-Brooks Federal Credit Union is seeking candidates for full time employment opportunities with our Remote Member Assistance team starting at $20.00/hour!

The RMA New Account Video Conferencing Specialist will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1Ikea-RBFCU Pkwy, Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all the work from their home in Texas.

To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.

• Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).
• Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment.

As a New Account Representative in the Remote Member Assistance department, you will provide exceptional service to members, non-members, branches, and internal departments through multiple communication channels. Establish and update business member relationships with appropriate documentation in accordance with policies, procedures, regulatory laws with supervision.  Identify member needs and conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union.  To enhance member experience, recommend appropriate products/services and/or solutions.

Essential Functions and Responsibilities:

• Responsible for creating an exceptional member experience
• To identify, analyze and address members’ needs and use cognitive judgment
• Provide consultation on products, services and solutions to improve our member’s economic well-being and quality of life
• To safe guard member and credit union interests and practice advance fraud detection techniques
• Be able to review and analyze state and legal documentation required to establish specialized or business accounts
• Meet and exceed department goals and objectives through key performance indicators and core values
• Accountable for maintaining an in-depth working knowledge of RBFCU Member Handbook, applicable policy and procedure and topical knowledge for all credit union areas
• To create a seamless member interaction, orchestrate multiple software applications such as Onbase, DNA, Loans PQ, FIS, DNA Publisher, Workday, Avaya, DSI Avaya Marquee, Calabrio, Newtek, Rightfax, Obweb scanner, Verafin, Secretary of State, and County websites
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice)

Requirements:

• HS Diploma/GED
• 1-3 years job related experience
• Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail
• Good attendance and promptness is pertinent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Must have one year of financial institution experience and/or one year of customer service experience
• Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment
• To ensure expectation of service is upheld, must have good organizational, communication, interpersonal and sales skills
• Capable of demonstrating the ability to multi-task, manage time effectively, be detail oriented, accept ownership, and adapt to needs of department
• Self-initiate and apply logic to problem solve with few concrete variables
• Must be able to work a flexible Monday through Saturday schedule

Preferred:

• Bilingual (English/Spanish)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.