Senior Quality Engineer, Cross Platform Delivery

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us a crucial part of our customers’ digital lives.Here, you can work alongside hard-working engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve ambitious problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.

The American Express International Card and Risk Services Technology - Cross Platform Delivery team is responsible for delivery of critical strategic initiatives for the international businesses.

We are seeking an experienced End-to-End Quality Test Manager and team leader with test strategy, management and automation experience to join our team in Phoenix.  Our Quality Test Managers understand that “good enough” is never enough. They strive for the highest levels of quality and the most efficient methods to achieve it. They are experts in testing strategies, tooling, and execution.

This position suits someone who can start fast, form working relationships quickly and make valuable contributions by introducing best test practices and techniques learned elsewhere.

As an End-to-End Quality Test Manager, you will:

• Develop Test Strategies, Plans and Execution Artifacts with internal and external partners
• Manage E2E testing & guide QAs for user journey testing across various platforms for large & sophisticated projects
• Build and maximise a deep understanding of the products and technology assets being tested to ensure optimal test coverage
• Lead a team of test managers to build a high performing team, bring consistency to approaches and artifacts, and implement efficiently across initiatives
• Partner with application architects and environment operations on test infrastructure design
• Work with software, infrastructure, and QA engineers to deliver target code quality
• Work with Product and Quality assurance team to review E2E test scenarios, validate test results and maintain documentation
• Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement
• Provide guidance to engineering teams including driving improvements in automation and testing in a Continuous Integration/ Continuous Delivery (CI/CD) environment
• Find opportunities to adopt innovative testing technologies and techniques

Qualifications:

• Bachelor’s Degree in computer science, computer engineering, or other technical subject area, or equivalent work experience preferred; advanced degree preferred
• Significant experience and proven skills inquality and test engineering in the Financial industry specifically the Credit Card Domain with ability to create test data, write test cases, running functional, automated, and/or performance tests, and leading defect resolution
• Solid experience in Test Driven Development (TDD), unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing
• Experience with platform delivery methodology (Agile, incl Scrum, Kanban, SAFe, Test Driven Development (TDD), Behavior Driven Development (BDD))
• Core knowledge of one of the following tools is required: HP Quality Center, Selenium; Unified Functional Test (UFT aka QTP), orchestrators such as XL Release; Puppet or Chef; IBM Rational including Urban Code
• Experience working with Quality scanning tools, able to baseline and measure ongoing quality metrics, and display via Dashboards and to interpret the data to drive the changes needed
• Hands on experience in automation testing & debugging using tools like POSTMAN, SOAP UI, REST Assured, etc.
• Experience in RDBMS and NoSQL Databases
• Strong experience working, at minimum, one of the following areas : Mainframe, distributed, mobile development, programming in a number of languages (i.e. Cobol, Java, .Net, etc)
• Experienced knowledge of continuous integration (CI), continuous deployment(CD) and continuous testing (CT) capabilities, including tools such as Jenkins, ARA, Rally and/or JIRA, version control such as GIT or SVN and service virtualization
• Test certifications - QAI, ASQ, IIST, ISEB, ISTQB - are a plus
• Leadership skills, professional presence, extremely strong communication skills and ability to influence without direct authority

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.