Thrift Store Assistant-Hope Healthcare

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Role:
The Thrift Store Assistant is responsible for the day-to-day operational management of the store in the absence of the Thrift Store Manager. Successfully engages customers, donors and volunteers and handles interpersonal and merchandise issues.

Qualifications:
• High School diploma/GED required; some college preferred
• Minimum one (1) year experience preferably in retailing, thrift, consignment and/or used merchandise sales
• Experience in supervision of numerous volunteers or supervisory experience with a minimum of 20 employees preferred
• Good communication (written and verbal) skills and well-developed interpersonal skills with the ability to work with and manage multiple volunteers and handle varied personalities from diverse backgrounds
• Ability to work as a team member with the volunteers, Development Staff and the area’s community
• Ability to develop and cultivate strong relationships with volunteer team, Development Staff and the community
• Ability to strategically plan ahead and be innovative
• Ability to plan and implement marketing and promotional campaigns
• Ability to secure financial support from donors and community businesses
• Good organizational and administrative skills
• Results and goal oriented qualities helpful
• Physical requirements: Position involves walking and standing, with occasional lifting of merchandise (with assistance) weighing up to 50 lbs.; ability to climb flights of stairs and move boxes/furniture on an ongoing basis
• Ability to use Microsoft Word, Excel and Internet technologies

Competencies:
• Satisfactorily complete competency requirements for this position

Responsibilities of all employees:
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures and standard practices.
• Observe the Company's health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities:
• Assists in the implementation of daily procedures to open and close the store; implements sales strategies to ensure the customer experience is maximized while conflicts are mitigated.
• Promotes a positive influence throughout the store including the receiving room, stock room, break room and sales floor.
• When necessary, oversees back office functions including, but not limited to, processing cash transactions, creating bank deposits, reporting, and auditing customer transactions.
• Collaboratively ensures the timely pick-up and delivery of donations.
• Assists in the receiving of merchandise ensuring each item is properly processed and placed in the store.
• Working with store staff and volunteers, ensures regular store maintenance is performed to establish a pleasant and safe retail environment to maximize the shopping experience.
• Supports volunteers on the sales floor with customer conflicts, pricing issues, etc.
• Responsible for effectively managing, training, guiding, communicating with, scheduling and organizing the store’s volunteer work force which may surpass 20 volunteers each day.
• Promotes and is knowledgeable about Company programs and services.
• Implements strategies, programs and activities as selected by the Foundation Executive Director and/or the Director of Thrift Stores.
• Performs other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.