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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance Organization (“GRC”) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and our customers through effective risk management and oversight activities.Enterprise Data Risk Management, within GRC, is the independent risk management function covering risk of financial loss, reputational damage, or regulatory or legal action resulting from inadequate data governance and/or data management practices adversely impacting the accuracy, timeliness, comprehensiveness, or usability of data within or throughout its lifecycle. Enterprise Data Risk Management is hiring a Senior Manager to support the development of the comprehensive data risk management strategy to safeguard our organization's data assets and ensure compliance with relevant regulations.&nbsp;Responsibilities:<ul><li>Support the implementation of the strategic vision of Data Risk Management, aligning with the company's overall data risk management practices on data usability, data protection, data compliance, and third-party data.</li><li>Support development and maintenance of the Data Risk Appetite for the enterprise including definition and scope of the Risk Appetite Statement, and corresponding metrics with risk limits, tolerances, and escalations.</li><li>Monitor and continually enhance the data governance oversight framework, including development of guidance and procedural documentation.</li><li>Participate in independent risk assessments to identify and evaluate potential data risks including hands-on analysis and assessments</li><li>Partner with teams across Legal, Compliance, Privacy, Information Technology, Information Security, Enterprise Data Governance, and business units to implement effective data risk mitigation strategies.&nbsp;&nbsp;</li></ul>Qualifications:Experience/Skills:<ul><li>Minimum of 5 years of experience in data governance, risk management, 3rd party risk management, Information Technology, Information security, Data Privacy, or a related field within the financial services industry</li><li>Strong knowledge of data governance, data compliance, and data-related issue management in large financial services firms</li><li>Experience in supporting Enterprise Data Quality programs</li><li>Familiarity with all aspects of the data lifecycle</li><li>Familiarity with Risk Management practices and applicable regulatory requirements</li><li>Strong leadership skills including the ability to influence and engage stakeholders at the executive level</li><li>Strong verbal and written communication skills with an ability to explain complex problems and ideas clearly and succinctly to senior management</li><li>Able to effectively manage multiple, and often conflicting priorities, under tight timeframes and adapt to frequent change</li><li>Team player with strong relationship management skills and the ability to work effectively with colleagues across and at all levels within the organization</li><li>Highly organized with attention to detail and ability to manage multiple priorities simultaneously</li><li>Analytical attitude with consistent track record of using data and business insight to develop winning strategies and drive business decision-making &nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Enterprise Digital &amp; Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products and solutions. As part of EDDS, the Portfolio and Program team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology to elevate transparency and drive business and customer outcomes.&nbsp;As Senior Manager, Digital Portfolio &amp; Program Management, you will collaborate closely with EDDS Product and Design to enable unified discovery, communications, roadmap ideation, critical milestones, and dependency management. In this capacity, the Sr. Manager, Program Management will manage stakeholder relationships by increasing transparency and predictability in capacity and delivery.&nbsp;You will work to manage stakeholder relationships by increasing transparency and predictability in capacity and delivery. You will partner with business stakeholders to define compliant outcomes, MVPs that satisfy regulators, and customer experiences across the domain. You will also partner effectively across the Membership Portfolio team to facilitate Iterative Portfolio Planning, roadmap development and to establish efficient communication and reporting channels.The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, operates cross-functionally, has a strong aptitude for process innovation and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.This role reports into the Director, Digital Portfolio &amp; Program ManagementKey Responsibilities<ul><li>Collaborate across EDDS and Technology to stand-up best in class operating models that optimize flow of product delivery</li><li>Partner with the portfolio leads to co-manage portfolio planning and delivery across the ecosystem</li><li>Partner with teams to design and maintain robust portfolio-level roadmaps through proper sequencing and coordination and resolution of blockers/dependencies to ensure timely product delivery</li><li>Collaborate with Operational Excellence and LOBCO teams to validate regulatory requests and identify synergies across teams and existing features</li><li>Assist with the creation of executive-level and stakeholder communications for ongoing priorities, including status updates, roadmap, dependencies, pressure points and key decisions requiring alignment</li><li>Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic and highly matrixed environment</li><li>Collaborate and forge strong relationships with EDDS Product teams to accelerate unified planning, discovery, roadmap creation and progression of critical milestones</li><li>Enable EDDS engagement, streamlining evolving requirements and ensuring consistent ways of working</li><li>Leverage enterprise techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, process design, etc. to solve problems creatively</li><li>Close coordination and communication will be required with the Product Managers, Engineering and Stakeholders</li></ul>Minimum Qualifications<ul><li>Minimum of 7+ years of professional experience supporting product management, product development and process operational excellence</li><li>Possesses an “MVP” mindset and strong understanding in Agile product development methodologies, platform and channel interdependencies and is able to influence a broad set of stakeholders leveraging enterprise collaboration tools</li><li>Highly skilled at managing multiple priorities, adhering to strict deadlines and collaborating well across different areas of the organization to deliver outcomes, with strong core project management skillset</li><li>Has strong communication skills [written and verbal] with the ability to understand diverse perspectives and lead them towards an unified approach through well-defined business requirements</li><li>A dedicated team-player that with a passion for innovation and demonstrated ability to deliver change in an evolving environment</li><li>Operates with a customer-centric mentality with the ability to understand as well as articulate &amp; evangelize the customer’s needs</li><li>History of high performance and proven ability to adjust&nbsp;to shifting priorities and manage through ambiguity</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Digital Portfolio & Program Management

Job Title: Administrative Coordinator – Clinical Services Department: Behavioral Health Clinic Position Summary: The Administrative Coordinator – Clinical Services is responsible for ensuring efficient and professional office operations at Gateway-Longview’s corporate headquarters. The primary focus will be providing support to the Behavioral Health Clinic, with additional administrative assistance to other program areas within the building as needed. This role requires strong organizational skills, proficiency in medical office procedures, and an ability to work collaboratively with clinical teams, community providers, and administrative staff. Department Gateway Longview’s Behavioral Health &amp; Preventive Services programs supports children and youth ages birth-21 years struggling with behavioral, social, and emotional challenges. Agency Gateway Longview is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with. Benefits Gateway Longview takes pride in offering an amazing benefits package to take care of our most important asset- our employees! We offer medical, dental and vision plan insurance effective the first of the month following hire date, flexible spending accounts, wellness program, employee assistance program, a 403B retirement plan, &amp; several more offers. In addition to receiving up to 11 paid holidays, employees can earn up to 33 days of PTO each year, with the opportunity to start using PTO following hire date. Compensation $17.75 - $19.60 per hour * Offers based on education and years of relevant experience Professional Development Opportunities Gateway Longview has a strong investment in developing the future leaders of the organization through trainings, advancement opportunities, and a formal leadership pipeline. Position Specific Duties/Responsibilities: <ul><li>Collaborate with a team of clinicians and psychiatry providers to respond to record requests, complete and send letters, process discharges, and manage other documentation in the medical record, ensuring accuracy and timeliness.</li><li>Assist with scheduling and rescheduling appointments, engaging clients who have missed appointments, and supporting clinicians with client outreach efforts.</li><li>Maintain strict compliance with HIPAA regulations in all interactions and documentation.</li><li>Coordinate and manage medication refill requests in collaboration with psychiatry staff.</li><li>Manage daily operations of HealtheLink, including reviewing hospital presentations, pulling medical and lab documents, uploading files into the client chart, and scheduling appointments within established timeframes.</li><li>Schedule interpretation services as needed to facilitate communication for clients with language barriers.</li><li>Support the Director of Behavioral Health Services with special projects, including data analysis, reporting, or program enhancements.</li><li>Provide excellent customer service by answering clinic and agency phones professionally and courteously.</li><li>Follow all policies and procedures of the Behavioral Health Clinic, with particular attention to those governing client care and privacy.</li><li>Efficiently scan and upload documents into the electronic medical record to ensure records are complete and up to date.</li><li>Assist various program areas with case file management, orientation of new hires, scanning and copying of documents, data entry, and distribution of program satisfaction surveys.</li><li>Serve as backup for Front Desk Reception and Intake Coordinator during periods of planned or unplanned absence.</li><li>Referral processing for the Children and Family Treatment and Support Services (CFTSS) program.</li><li>Collaborate with the Corporate Integrity Department to ensure compliance with HIPAA regulations in record requests and other office practices.</li><li>Provide coverage at either the Williamsville or Symphony Circle clinic locations when needed for vacation or other absences.</li><li>Perform other duties as assigned by supervisory staff.</li></ul> Knowledge, Skills, and Abilities: <ul><li>Strong communication and interpersonal skills, with sensitivity to the needs of diverse populations.</li><li>Ability to multitask and prioritize in a fast-paced environment, demonstrating strong attention to detail and the ability to meet deadlines.</li><li>Ability to work independently while maintaining collaborative relationships with clinical and administrative teams.</li><li>Proficient in electronic medical records (EHR) systems and familiarity with navigating HealtheLink. Prior experience with EHR systems is preferred.</li><li>In-depth knowledge of HIPAA regulations and their application in a clinical setting, preferred.</li><li>Proficiency in Microsoft Word, Excel, and Google Workspace, with the ability to generate reports and track data.</li><li>Strong problem-solving and decision-making skills, with the ability to adapt to changing priorities and manage multiple tasks simultaneously.</li><li>High level of discretion and professionalism when dealing with confidential information.</li><li>Ability to work effectively with clients, staff, families, and community providers, ensuring all communications are respectful and service-oriented.</li></ul> Qualifications: <ul><li>High school diploma required</li><li>Minimum of 2 years of professional office administration experience, with at least 1 year in a medical or clinic setting.</li><li>Prior experience with EHR systems is highly preferred.</li></ul> We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.

Gateway Longview

Administrative Coordinator - Clinical Services

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Strategic Partnerships (SP) manages the most significant enterprise relationships across American Express, with a mission to build differentiated partnerships that unlock the potential of American Express’ strategic relationships to drive growth and innovation. The team is responsible for defining a multi-year partnership strategy, supporting key negotiations and projects, and driving new business opportunities globally with our largest Blue Box partners.We are looking for a Project Coordinator who will provide high-quality support for the Chief Partner Officer (CPO), her executive office, and the Strategic Partnerships team. The Chief Partner Officer oversees a US-based team of 40+ colleagues, reports to the Vice Chairman of the Company, and sits on the Executive Committee in addition to multiple external board positions.The CPO’s office is a dynamic, fast-paced environment and therefore the day-to-day responsibilities require seamless collaboration across a wide range of stakeholders both inside and outside of American Express. This position is an integral part of the team and needs to be extremely proactive in anticipating and adapting to the needs of the office.&nbsp;The ideal candidate must be seasoned and experienced in handling a wide range of tasks and be able to work independently and confidently under pressure. Building strong relationships, ability to manage and operate in a dynamic environment, being resourceful and knowing how to navigate large organizations will also be critical to success in this position.How will you make an impact in this role?<ul><li>Managing quarterly, monthly, weekly planning for the CPO; highlight key meetings, external and internal travel, necessary preparation, etc.</li><li>Coordinating preparation for CPO on a day-to-day basis, including requesting and compiling materials, making necessary follow-ups, etc.</li><li>Managing general follow-ups and generating reminders to effectively meet deadlines and commitments.</li><li>Making multi-city and international travel arrangements and itineraries, including briefing books with logistics and client briefs.</li><li>Preparing, reconciling, processing, and approvals of expense reports in line with company and organization requirements using Concur Expense System.</li><li>Manage key team resources including updating distribution lists, contact lists, organizational charts, PTO tracking, etc.</li><li>Work closely with the Executive Office team to coordinate CPO office operations.</li><li>Minimal management of Vice President / Chief of Staff’s calendar and expenses.</li><li>Provide backup administrative support to Senior Executive Assistant.</li><li>Assist on special projects and events as capacity allows.</li></ul>Minimum Qualifications<ul><li>Proven track record of supporting executives effectively with a “customer first” mentality and keen attention to the executive’s job demands, experience and needs</li><li>Ability to operate with a high level of integrity for handling sensitive issues and maintain complete confidentiality.</li><li>Ability to develop and deliver effective verbal and written communications, at all levels of management, colleagues and business contacts, to clearly convey information and/or to influence thinking or action.</li><li>Excellent time management and organizational skills with a strong focus on accuracy and attention to detail, with the ability to work flexibly, sometimes under pressure.</li><li>Proven ability to manage multiple priorities, work within deadlines in a fast-paced, dynamic environment and execute across multiple initiatives/tasks.</li><li>Ability to identify problems, determine possible solutions, and actively work to resolve issues with appropriate need for escalation.</li><li>High level of proficiency using MS Office including Word, Excel and PowerPoint, as well as internal AXP (or related) tools and systems – WebEx, Zoom, Teams, Slack, Outlook, Ariba, Concur, SharePoint, etc.</li><li>Strong interpersonal, relationship and networking skills to build and maintain effective professional relationships across all areas of the organization.</li><li>Ability to interact effectively and diplomatically with executives and their offices across the organization.</li><li>Must be a team player who excels working in a dynamic environment.</li><li>Willing to work in the New York offices a minimum of 3-4 days per week.</li><li>Actively participate in team meetings and colleague engagement activities.</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Project Coordinator - Strategic Partnerships

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Consumer Proprietary Product Management and Loyalty Programs (CPPM&amp;LP) organization is part of US Consumer Services and responsible for making membership essential through the delivery of relevant, differentiated, world-class products and benefits that drive demand and inspire Card Members to deepen loyalty. How will you make an impact in this role?This essential role on the US Cash Back Product Management team will be responsible for driving execution and management support for the U.S. Consumer Cash Back card products and Reward Dollars program, with a focus on its premium product, Blue Cash Preferred (BCP).&nbsp; The role will focus on core product management functions as well as supporting and executing strategies that increase Card Member acquisition, spend, and engagement, collaborating through analytics and research to develop our mid-term BCP roadmap. Additionally, this role will support the management of our Reward Dollars program, as needed. Key Responsibilities:<ul><li>Oversee all aspects of core Consumer Card product management functions (i.e., customer complaints and resolutions, CAPs/OREs, servicing, etc.)</li><li>Support the execution of new/improved features, benefits, and experiences via partnership across Blue Box (i.e., Servicing, Finance, Pricing, New Product Development, Legal, Compliance, Risk)</li><li>Partner with Analytics and Finance to assess product and feature performance, drive actionable insights to inform optimization, and define execution plans</li><li>Provide management support for the Reward Dollars program, and gain fluency in our rewards infrastructure</li><li>Monitor competitive landscape to inform strategy across existing partner benefits and cash back categories </li></ul>Minimum Qualifications:Ideal candidate will have strong project management and communication skills to lead new initiatives and drive results through influence/collaboration with cross-functional partners<ul><li>Bachelor’s degree or equivalent experience required</li><li>Outstanding project management skills and strong bias to action </li><li>Ability to communicate and drive results across multiple teams/functions and at all levels through collaboration, partnership, leadership, and influencing skills</li><li>Willingness to challenge the status quo</li><li>Excellent written and oral communication skills</li><li>Ability to work in a fast-paced environment and deliver multiple priorities under tight deadlines</li><li>A winning attitude – ideal candidate is a positive, team-oriented individual</li><li>1-2 years of related experience</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst-Cash Back Product Management

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Reporting and Analytics team is to establish the Operational Risk and Controls strategy for US Consumer Services, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.US Consumer Services is looking for a Senior Manager of Reporting and Analytics focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Manager, US Consumer Services Reporting and Analytics will:<ul><li>Oversee execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.</li><li>Oversee tracking of issues with KRI limits and risk appetite for US Consumer Services to ensure operational risks are managed within agreed thresholds, and leverage these metrics to help detect concerning rises in emerging problems, e.g., upticks in reload complaints, then escalate and flag concerns accordingly</li><li>Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU</li><li>Manage specific risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums</li><li>Support development of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication</li><li>Support the internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence)</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the BU</li><li>Lead implementation of key areas training initiatives that align with Operational Risk Management</li><li>Manage processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul><h4>Required Qualifications: &nbsp;</h4><ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Excellent project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li></ul><h4>Preferred Qualifications:&nbsp; </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: <ul><li>Translating operational risk strategy and programs into performance trends and themes</li><li>Developing compelling reporting materials and insights regarding risk management performance and adherence to guidelines and standards</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Performing or supporting an audit or review of operational processes, risks, and controls</li><li>Advanced PowerPoint and Excel skills, including extensive formula and pivot table creation&nbsp;</li></ul></li></ul><ul><li>Experience in financial services industry</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Control Management Reporting & Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Network &amp; Acquiring SolutionsAs part of the Global Merchant &amp; Network Services group (GMNS), the Network &amp; Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs.About the RoleWe are embarking on a large-scale digital transformation program to continue to modernize and enhance our digital capabilities and offerings across our proprietary European and North American markets. We are seeking an experienced Analyst, Product Management who will support with defining and delivering new features to support the capability roadmap and partner with our engineering teams to deliver results.&nbsp;Key Responsibilities<ul><li>Support the Product Manager in driving the roadmap for the platform.</li><li>Work closely with stakeholders gathering requirements</li><li>Understand and document user needs / pain points</li><li>Creating features, business flows and acceptance criteria</li><li>Break down features into user stories. Ensure work focuses on those with maximum value</li><li>Complete research and analyze market trends / regulation</li><li>Participate in team ceremonies including, but not limited to, daily standups, demos and retrospectives</li><li>Follow external industry trends, competitor developments and regulatory changes</li><li>Keep abreast with agile/scrum best practices</li></ul>&nbsp;Requirements/Qualifications<ul><li>Ability to translate business requirements into user stories &amp; technical specifications into business digestible instructions &amp; guidelines</li><li>Ability to effectively collaborate with internal and external stakeholders and effectively operate in ambiguity and quickly evolving priorities</li><li>Strong collaboration skills, ability to navigate cross functional teams to deliver on shared objectives</li><li>Previous experience managing end-to-end software execution in an agile environment for digital products preferred</li><li>Knowledge of Data and reporting tools for Payments across mandates, exceptions, and allocations would be a plus</li><li>Knowledge of US payment systems is a plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst, Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Risk &amp; Compliance Organization (“GRC”) independently oversee the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance. We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.&nbsp;We are seeking a highly experienced Vice President, Committee Governance and Policy Management to join our Enterprise Risk Management and Risk Oversight (ERM&amp;RO) function within GRC. The successful candidate will play a meaningful role in managing governance frameworks, ensuring robust policy management, and facilitating effective committee coordination, including the documentation and execution of credible challenge processes.Key Responsibilities:<ul><li>Lead and oversee the governance and policy management function within the Enterprise Risk Management department, ensuring alignment with the company's risk management framework.</li><li>Act as the primary committee coordinator for enterprise-wide risk committees, ensuring the documentation and facilitation of credible challenge at the committee level.</li><li>Collaborate with senior leaders across various business units and risk functions to ensure governance standards are upheld and risks are adequately addressed.</li><li>Drive the development and maintenance of governance structures that support effective decision-making and oversight of key risk activities.</li><li>Manage the preparation and distribution of materials for risk management committees, ensuring timely, accurate, and comprehensive information for discussion and decision-making.</li><li>Establish and maintain a policy management framework to ensure that risk policies are current, well-documented, and effectively communicated across the organization.</li><li>Facilitate the review and update of governance frameworks, charters, and mandates to ensure they are responsive to regulatory expectations and internal risk strategies.</li><li>Provide strategic leadership in documenting and escalating risk-related issues and challenges to senior leadership and relevant risk committees.</li><li>Ensure compliance with regulatory requirements related to governance, risk, and policy management.</li></ul>Qualifications:<ul><li>10+ years of experience in governance, policy management, risk management, or a related field within GSIB’s.</li><li>Advanced degree in Business, Finance, Risk Management, or a related field is required. </li><li>Proven expertise in enterprise risk management, with a deep understanding of risk committee structures and governance frameworks.</li><li>Demonstrated experience in coordinating governance committees and documenting credible challenge processes.</li><li>Strong understanding of regulatory requirements and expectations for governance, including knowledge of financial services regulations and risk management best practices.</li><li>Excellent communication and stakeholder management skills, with the ability to influence and collaborate with senior executives and cross-functional teams.</li><li>Ability to think strategically, manage complex projects, and deliver results in a fast-paced, dynamic environment. </li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

VP, Committee Governance and Policy Management

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs.Job Summary/General Purpose:Sprague is looking for a full-time seasonal Customer Service Representative to work from October through April. This role serves as the main point of contact for all customer requests related to customer service processes, including order taking, product delivery, pricing, terminal access, billing, credit, and other inquiries about products and services.Our Customer Service Representatives act as the liaison between energy customers and Sprague support personnel, requiring the ability to quickly and effectively resolve issues and answer all inquiries. Additionally, this position monitors activities to identify recurring customer needs and works to improve processes. This position requires the ability to work overtime including some weekend and evening hours as well as select holidays.&nbsp;&nbsp;Major Responsibilities:<ul><li>Serve as member of the Customer Service Team responsible for answering customer calls related to energy marketing and delivery</li><li>Reconcile basic issues and answer inquiries about products, services or order status, conduct research, and coordinate with other internal departments as necessary</li><li>Maintain customer account data and record and track customer inquiries within the appropriate system(s)</li><li>Maintain process documentation</li><li>Participate in projects and provide backup coverage as required</li><li>Participate in ongoing customer service training to ensure adequate systems expertise, expedient training of new personnel, and improvement of general skills</li></ul>Education / Experience / Skill Requirements:<ul><li>Two to three years customer service experience – call center experience is a plus</li><li>Computer skills, including&nbsp;knowledge of Microsoft Word and Excel</li><li>Familiarity with customer-centric databases</li><li>Flexibility to cover weekends, evenings and holidays</li><li>Demonstrated verbal and written communication skills with both external and internal customers and team members</li><li>Ability to work well with others, organize workload, and perform under pressure in a fast-paced environment</li><li>Ability to problem-solve and conduct research for customer inquiries as needed</li><li>Bilingual&nbsp;English-Spanish&nbsp;skills&nbsp;are&nbsp;a&nbsp;plus</li><li>High School Diploma or equivalent</li></ul>Who we are looking for:Do you like to solve problems and consider yourself forward thinking? If you are looking for a place where you can learn a lot about the energy industry and constantly challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven, and we constantly strive to be the best in the industry. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. As a company that has continued to evolve with the energy industry for the last 150 years, we are looking for hardworking employees to join us as we remain at the forefront of the industryThe rate for this position is $20.00 to $23.00 per hour, based on experience.Sprague is an EEO/AA employer.&nbsp; We strongly encourage minorities, females, Vets and individuals with disabilities to apply.As a federal contractor we adhere to OFCCP employment regulations.Click here for OFCCP compliance information

Sprague

Sprague Resources GP LLC

Seasonal Customer Service Representative

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:<ul><li>Issuing and servicing charge and credit cards for the consumer and small business segments.&nbsp;</li><li>Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.&nbsp;</li><li>Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.</li></ul>Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Senior Manager of Systems &amp; Infrastructure Management will support the Director in managing and overseeing the 1st Line of Defense (1LoD) for Risk ecosystem technology platform needs. This role will focus on providing consolidated inputs to risk systems, platforms, and capabilities, including Archer and other GRC tools. The Senior Manager will assist in defining and enhancing processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk Management execution, and coordinate systems and infrastructure requirements assessment processes for risk and control management purposes within the 1LoD.Responsibilities Include:<ul><li>Assist the Director in serving as the 1LoD Product Manager for Risk ecosystem technology platform needs.</li><li>Provide consolidated 1LoD inputs to risk systems, platforms, and capabilities including Archer and other GRC tools.</li><li>Support the definition and enhancement of processes for identifying, assessing, and collecting 1LoD capability needs for Operational Risk management execution (e.g., PRSA, Issues Management).</li><li>Coordinate systems and infrastructure requirements assessment processes for 1LoD risk/control purposes, ensuring alignment with the strategic direction.</li><li>Collaborate with Application Owners to secure funding and prioritization to ensure the Applications fulfill 1LoD Operational Risk Management and execution needs.</li><li>Contribute to the development and maintenance of enterprise first-line foundational control components (e.g., process taxonomy/inventory, first-line RCSA/PRSA methodology).</li></ul>Desired Qualifications:<ul><li>Bachelor’s Degree in Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function).</li><li>Knowledge of Governance, Risk, and Compliance (GRC) tools such as Archer and other related platforms.</li><li>Understanding of relevant regulations and the regulatory environment, with some experience working with external regulators.</li><li>Strong communication and collaboration skills within a matrix organization, including working with client-facing businesses, Global Risk &amp; Compliance, Technology, Legal (GCO), Finance, Global Services Group, and Internal Audit.</li><li>Knowledge of first line business operations, products, and regulatory requirements pertaining to the operations and offerings of cards, payments services, lending, and deposits across consumer, small business, commercial, and corporate customer segments.</li><li>Ability to identify mission-critical areas in an internal controls framework and prioritize work accordingly.</li><li>Experience in supporting transformation and change initiatives within an organization.</li><li>Experience working with or leading a team, both locally and internationally.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Strong consultation, communication, facilitation, and presentation skills; ability to understand complex challenges and linkages and articulate them into actionable plans.</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

72 Project Management / Professional Services Jobs in New York