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<h4>Overview</h4>LMI currently has an opportunity for a Content Management/Editorial Support Specialist to support an Intelligence Community customer in the&nbsp;McLean area. Work hours required are approximately 10am-6pm, Monday thru Friday.The ideal candidate will serve in a full-time client facing role as a Content Manager and Editor for an Intelligence Community (IC) client proof-reading and copy editing content finished intelligence; coordinating with analysts, graphic designers, cartographers, and fellow content managers; and supporting the enforcement and clarification of tradecraft standards. <h4>Responsibilities</h4>Responsibilities:<ul><li>Provide strong substantive review for analytic tradecraft and writing style, copy editing, and proofing. </li><li>Ensure appropriate classification and control markings of all documents</li><li>Adhere to office policies and procedures on issues such as formatting, graphics, and compliance with legal guidance</li><li>Provide constructive information and feedback to authors</li><li>Ensure content incorporates recent innovations in presentation and format</li><li>Within 3 months of starting, be able to successfully review at least 2 articles per day with minimal supervision</li></ul><h4>Qualifications</h4>Required Qualifications:<ul><li>TS/SCI with polygraph is required.</li><li>Bachelor’s Degree in English, Writing, Communications or similarly related discipline, or a degree relevant to national security.</li><li>10+ years of experience as an Intelligence Analyst and/or IC Editor. Subject Matter Expertise in IC and DA tradecraft standards.</li><ul><li>12+ years of professional editorial experience can be substituted for a college degree.</li></ul><li>Excellent working skills/knowledge providing editing support.</li><li>Excellent working interpersonal and communication skills.</li><li>Proven ability to work independently or collaboratively in an office environment.</li></ul>#LI-SH1Target salary range: $125,460 - $223,380. Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.<h4>EEO Statement</h4>LMI is an Equal Opportunity Employer-all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.&nbsp;<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Content Management and Intelligence Editor - TS/SCI with Polygraph Required

<h4>Overview</h4>The Patient Safety Assistance Consultant (PSAC) promotes a culture of safety and identifies opportunities and initiatives to enhance patient safety. The PSAC maintains systems within the organization to proactively predict, detect, monitor, prevent, organize, measure, investigate, report, and manage patient adverse events or other incidents that may lead to patient harm. Additionally, this individual is responsible for reviewing and formulating policy or organizational changes and making recommendations for final approval by senior management. The PSAC works closely with the local senior leadership, legal department, quality department, patient advocacy, and other departments as necessary in performing the duties outlined below.LMI is a private government consulting firm, dedicated exclusively to advancing the management of the government. Founded in 1961 as a not-for-profit company, we deliver the best value for the government dollar as all revenues are directed to our mission of advancing government rather than to delivering shareholder value. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our Specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.<h4>Responsibilities</h4><ul><li>Experience in an inpatient or outpatient medical facility is required, military healthcare experience highly desired;</li><li>Proficiency skills in Microsoft Suite of tools including Outlook, Word, Excel, and PowerPoint is required;</li><li>The ability to work independently, organize time, and manage multiple projects simultaneously;</li><li>Possess the ability for “attention to detail" and the ability to effectively communicate patient safety concepts to leadership and Defense Health Agency (DHA) Patient Safety;</li><li>Ability to Communicate and collaborate effectively with internal and external stakeholders;</li><li>Effective team and interpersonal skills;</li><li>Must possess ability to work collaboratively with Risk Management, and Quality management; sits on the Executive team and fills in for the Patient Safety Manager (PSM) as needed. Government PSM will work side by side with the PSAC rather than a supervisory role over the PSAC. The PSM and PSAC align with the Chief of Medical Staff (SGH)/Chief Medical Officer (CMO) of the organization; and</li></ul><ul><li>Other duties as assigned supporting patient safety initiatives.</li></ul><h4>Qualifications</h4><ul><li>A bachelor’s degree, preferably in a healthcare-related field, Business Administration (BA), Information Systems (IS), or equivalency in degree programs that include data analysis and statistical analysis;</li><li>A minimum of two (2) years of experience at a healthcare facility;</li></ul>Desired Skills: <ul><li>Military health experience is highly desired;</li><li>Knowledge of The Joint Commissions (TJCs) accreditation standards, process, PS initiatives, and patient safety goals is preferred;</li><li>Experience with performing CSAs, PRAs, and Performance Improvement (PIs) are highly desirable but able to be acquired after DHA start; and</li><li>Understanding of Microsoft Access, Visual Basic, and SQL is preferred.</li></ul><h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

Patient Safety Assistant Consultant

Opportunity for $2,000 Sign on Bonus!&nbsp;Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!&nbsp;This role is a great opportunity in our Mental Health Residential Program in&nbsp;Norwell. In this program, adults with mental illness share a home in the community. Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!&nbsp;Locatedin Norwell, MA&nbsp;Hourly rate:$19.50 Full Time Schedule Available:&nbsp;<ul><li>Tuesday - Saturday 9am - 5pm (40 hours) 6183</li></ul>Responsibilities:&nbsp;<ul><li>Advocate for client caseload&nbsp;</li></ul><ul><li>Develop, implement, and monitor treatment plans&nbsp;</li></ul><ul><li>Oversee medication management&nbsp;</li></ul><ul><li>Fiscal management of funds&nbsp;</li></ul><ul><li>Primary liaison for service providers, family, and guardians&nbsp;</li></ul><ul><li>Use of an electronic health record system for client notes&nbsp;</li></ul>We offer a competitive salary and a great benefit package!&nbsp;<ul><li>Health/dental insurance&nbsp;</li></ul><ul><li>Generous paid time off&nbsp;</li></ul><ul><li>Various opportunities for career advancement&nbsp;</li></ul><ul><li>Commitment to provide quality training to our staff&nbsp;</li></ul><ul><li>Group discounts on cell phones, movie tickets and various club memberships&nbsp;</li></ul><ul><li>Company contributions to retirement plan&nbsp;</li></ul><ul><li>Company paid life insurance&nbsp;</li></ul><ul><li>Opportunities to attend in-service trainings and more…&nbsp;</li></ul><h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul><h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Residential Coordinator, Norwell

Up to $2,000 Sign on Bonus!&nbsp;Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!&nbsp;This role is a great opportunity in our Mental Health Residential Program in&nbsp;Randolph. In this program, adults with mental illness share a home in the community. Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!&nbsp;Locatedin Randolph, MA&nbsp;Hourly rate:$19.50&nbsp;Full Time Schedule Available:&nbsp;<ul><li>Sun-Thurs 4 days of 7am - 3pm or 8am - 4pm; plus 1 late day (Tues or Thurs) 10am - 6pm flexible (40 hours)&nbsp; 6363&nbsp;</li></ul><ul><li>Sun, Mon, Thurs, 9am - 5pm; Tues &amp;Wed 12pm – 8pm (40 hours)6274&nbsp;</li></ul>Responsibilities:&nbsp;<ul><li>Advocate for client caseload&nbsp;</li></ul><ul><li>Develop, implement, and monitor treatment plans&nbsp;</li></ul><ul><li>Oversee medication management&nbsp;</li></ul><ul><li>Fiscal management of funds&nbsp;</li></ul><ul><li>Primary liaison for service providers, family, and guardians&nbsp;</li></ul><ul><li>Use of an electronic health record system for client notes&nbsp;</li></ul>We offer a competitive salary and a great benefit package!&nbsp;<ul><li>Health/dental insurance&nbsp;</li></ul><ul><li>Generous paid time off&nbsp;</li></ul><ul><li>Various opportunities for career advancement&nbsp;</li></ul><ul><li>Commitment to provide quality training to our staff&nbsp;</li></ul><ul><li>Group discounts on cell phones, movie tickets and various club memberships&nbsp;</li></ul><ul><li>Company contributions to retirement plan&nbsp;</li></ul><ul><li>Company paid life insurance&nbsp;</li></ul><ul><li>Opportunities to attend in-service trainings and more…&nbsp;</li></ul><h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul><h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Residential Coordinator, Randolph

Opportunity for $1,500 Sign on Bonus!&nbsp;Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!&nbsp;This role is a great opportunity in our Mental Health Residential Program in&nbsp;Quincy. In this program, adults with mental illness share a home in the community. Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!&nbsp;Located in Quincy, MA&nbsp;Hourly rate:$19.50&nbsp;Full Time Schedule Available:&nbsp;<ul><li>Sun – Thurs 9am – 5pm (40 hours)&nbsp;</li></ul>5991&nbsp;Responsibilities:&nbsp;<ul><li>Advocate for client caseload&nbsp;</li></ul><ul><li>Develop, implement, and monitor treatment plans&nbsp;</li></ul><ul><li>Oversee medication management&nbsp;</li></ul><ul><li>Fiscal management of funds&nbsp;</li></ul><ul><li>Primary liaison for service providers, family, and guardians&nbsp;</li></ul><ul><li>Use of an electronic health record system for client notes&nbsp;</li></ul>We offer a competitive salary and a great benefit package!&nbsp;<ul><li>Health/dental insurance&nbsp;</li></ul><ul><li>Generous paid time off&nbsp;</li></ul><ul><li>Various opportunities for career advancement&nbsp;</li></ul><ul><li>Commitment to provide quality training to our staff&nbsp;</li></ul><ul><li>Group discounts on cell phones, movie tickets and various club memberships&nbsp;</li></ul><ul><li>Company contributions to retirement plan&nbsp;</li></ul><ul><li>Company paid life insurance&nbsp;</li></ul><ul><li>Opportunities to attend in-service trainings and more…&nbsp;</li></ul><h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul><h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Residential Coordinator, Quincy

Bonneville Power Administration is a federal nonprofit wholesale power marketer operating in the Northwest region. They sell carbon-free electricity from federal dams and a nuclear plant, while managing the transmission grid and supporting fish and wildlife programs. BPA offers work/life balance, values veterans, and provides opportunities for anyone seeking an exciting and challenging work environment to consider a career with us.Role DescriptionThis is a full-time hybrid role for a Market Research &amp; Modeling Project Manager at Bonneville Power Administration in Portland, OR with flexibility for some remote work. The Project Manager will be responsible for overseeing market research projects, designing questionnaires, applying analytical skills, and managing research initiatives.Please read the entire announcement and all the instructions before you begin an application.HOW TO APPLY: External Application Link(s):&nbsp;&nbsp;25-BPA-43052-12598575-DE:&nbsp;<a href="https://www.usajobs.gov/job/780213300" target="_blank">https://www.usajobs.gov/job/780213300</a>&nbsp;&nbsp;25-BPA-43052-12598574-MP:&nbsp;<a href="https://www.usajobs.gov/job/780211800" target="_blank">https://www.usajobs.gov/job/780211800</a>&nbsp;&nbsp;Open &amp; Close date:&nbsp; Open: 11/06/2024 Close: 11/17/2024LOCATION(s) Portland, ORSALARY: $ 93,543 - $121,601 per yearDUTIES:The purpose of this position is to lead and perform energy efficiency evaluation and research in the Planning and Evaluation group. This includes market research to quantify momentum savings and evaluation of BPA's programs.As a Market Research &amp; Market Modeling Project Manager (Public Utilities Specialist), you will:<ul><li>Develop the strategy, design and implementation of market research and/or evaluations for BPA energy efficiency programs.</li><li>Oversee contractor implementation of market research activities, including development of research strategies, methodologies, and models.</li><li>Oversee contractor implementation of energy efficiency evaluations, including billing analysis, engineering analysis, review of statistical models and cost-effectiveness analysis.</li><li>Conduct technical analysis and review of energy efficiency evaluations and/or market research projects.</li><li>Oversee development of evaluation and/or research reports.</li><li>Provide oversight of contractor work deliverables and support manager in procuring contract resources.</li><li>Manage the budget for evaluation and/or market research and support manager in developing annual budget proposals.</li><li>Perform internal and external engagement on market research and/or evaluation.</li><li>Collaborate with BPA's customers and other regional stakeholders to present and seek feedback on plans, strategies, data collection, analysis and results.</li><li>Track new research and evaluation activities used by other utilities nationally and internationally for applicability to BPA and the Northwest.</li></ul>REQUIREMENTS: Conditions of Employment<ul><li>Must be a U.S. Citizen or National.</li><li>This employer participates in the e-Verify program.</li><li>Males born after 12/31/1959 must be registered for Selective Service.</li><li>Suitable for Federal employment, as determined by a background investigation.</li><li>May be required to successfully complete a probationary period.</li><li>This position does not support remote work. You will be required to report physically to the official reporting worksite as specified by the supervisor, but no less than 3 days per pay period.</li><li>Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually.</li></ul>QUALIFICATIONS:&nbsp;SPECIALIZED EXPERIENCE REQUIREMENTS:A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level [GS-11] in the Federal service. Specialized experience for this position is defined as:&nbsp;1) PROJECT MANAGEMENT: Successfully managing large and complex research or evaluation projects with a variety of stakeholders in energy efficiency or demand response or conservation or distributed energy resources or demand flexibility or energy fields; and&nbsp;2) TECHNICAL COMPETENCE: Leading the implementation of technical market research or evaluation projects of programs in energy efficiency or demand response or conservation or distributed energy resources or demand flexibility or energy fields.&nbsp;"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.You must meet all qualifications and eligibility requirements by the closing date of this announcement.&nbsp;EDUCATION:There are no specific education requirements or substitutions of education for experience for this position.REQUIRED DOCUMENTS:&nbsp;To apply for this position, you MUST provide a complete application package.&nbsp;&nbsp;(See Required Documents section on application).Please read the entire announcement and all the instructions before you begin an application.&nbsp;To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration

Bonneville Power Administration (BPA)

Market Research & Market Modeling Project Manager (Public Utilities Specialist)

Position Title Coordinator of HVACR &amp; Technical Career Programs/HVACR Instructor Job Category WFD Range Minimum 82,800 Position Type Grant Funded Department Workforce Development - Administration Job Summary The HVACR Program Coordinator/HVACR Instructor coordinates the scheduling and usage of the laboratory facilities related to HVACR and co-located technical career programs. The coordinator ensures the maintenance of all equipment and responds to department requests for information on lab materials and equipment for the purpose of replacement and/or upgrading. The laboratory support of instruction is of primary importance and the coordinator achieves this through personal effort and the effective supervision of other instructors and student aides. In addition, this position has responsibility for developing and delivering HVACR technology programs, including apprenticeships, through the Center for Workforce Development. The coordinator will assist in student and employer partner recruitment through facility tours, information sessions, and other outreach efforts. The individual coordinates with other areas of the CCM community to ensure a positive student experience. The HVACR Program Coordinator/HVACR Instructor will: <ul><li>Develop curriculum to support HVACR training programs including apprenticeships, boot camps and other program constructs using self-paced, online, and traditional delivery models. Align curriculum with credit programs and industry credentials. Provide instruction for all non-credit programming. Supervise hiring additional instructors as needed. Maintain and achieve revenue targets while meeting the needs of regional employers.</li><li>Coordinate with WFD staff and employers to develop industry relevant programs, apprenticeship placement opportunities and unsubsidized employment for program completers. Supervise student aides and interns; allocate human resources as necessary to support non-credit instruction; oversee the maintenance of all facilities and purchasing of materials and equipment; provide resource planning support as requested.</li><li>Coordinate with WFD staff, community nonprofits, and area businesses to establish an Industrial Assessment Center which will focus on providing HVAC-related technical assistance to small-to-midsize manufacturers and other businesses.</li><li>Perform other duties as assigned.</li></ul> Qualifications - Education Bachelor’s degree (significant work experience/industry credentials may be substituted for degree requirement). EPA Section 608 Technician Certification Qualifications - Experience Minimum 1 year teaching experience and New Jersey HVACR contractor license preferred. Qualifications - Skills Work Hours Flexible to work evenings and weekends on an as needed basis.

County College of Morris

Coordinator of HVACR & Technical Career Programs/HVACR Instructor

<dt><h4>Description</h4></dt>Pay Grade: F Click HERE for Video Who we are.&nbsp;We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.&nbsp; What we offer.&nbsp;As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. &nbsp;No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:<ul><li>Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play</li><li>Enjoy Workplace Flexibility&nbsp;– Experience flexibility in how you work so you can be your best self for you and Georgia Residents</li><li>Work with&nbsp;a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths&nbsp;</li><li>Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career</li><li>Take Part in a Hands-on Working Culture – A unique culture of active engagement and problem-solving, no matter your role</li><li>Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you</li></ul> As a Customer Services Rep within the NCHD WIC Program at the Georgia Department of Public Health,&nbsp;you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting the lives of Georgian residents in a variety of ways. <dt><h4>Job Responsibilities</h4></dt>Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. Clerical Duties: • &nbsp; &nbsp;Provide platinum customer service by interacting with internal and external customers. •&nbsp; &nbsp;&nbsp;Respond to various modes of communication to effectively provide customer service. •&nbsp; &nbsp;&nbsp;Manage inbound/outbound calls for additional information by phone, fax, email, and postal service. •&nbsp; &nbsp;&nbsp;Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets. •&nbsp; &nbsp;&nbsp;Interview applicants for WIC services to gather information pertinent to their application. •&nbsp; &nbsp;&nbsp;Use the daily scheduler to make, move and cancel appointments. •&nbsp; &nbsp;&nbsp;Call customers for follow-up appointments, appointment reminders, missed appointments, and the ability to bring new participants in for services based on program eligibility requirements. •&nbsp; &nbsp;&nbsp;Ability to manage and activate a range of cards from inventory •&nbsp; &nbsp;&nbsp;Educate participants to ensure knowledge of WIC program guidelines •&nbsp; &nbsp;&nbsp;Cooperates with others to accomplish goals; works with employees within and across departments. •&nbsp; &nbsp;&nbsp;Participate in outreach and other duties as assigned. •&nbsp; &nbsp;&nbsp;Adheres to HIPPA regulations as established by policies on privacy and security requirements. <dt><h4>Minimum Qualifications</h4></dt>High school diploma/GED and six (6) months of experience handling customer's questions, complaints and/or providing information. Preferred Qualifications: Bilingual in English and Spanish. Associate degree in Nutrition, Business Administration, Management, Education, General Studies, or equivalent post-secondary study. Lactation-specific education such as continuing education credits, certificates, or certifications. (CLC, IBCLC, or equivalent) <dt><h4>Additional Information</h4></dt>Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. &nbsp;A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break. Employment Information Current State employees are subject to State Personnel Board rules regarding salary. DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc. The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check. Relocation assistance will not be provided. As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department. If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: <a href="mailto:DPH-HR@dph.ga.gov" target="_blank">DPH-HR@dph.ga.gov</a>. DPH is an Equal Opportunity Employer Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Customer Service Rep 1

OverviewIn alignment with OnPoint’s business goals and objectives, the Learning &amp; Development Consultant is responsible for the design, development, and implementation/delivery of innovative training and development programs and learning solutions that can develop and strengthen the knowledge, skills and abilities of the credit union’s workforce. Responsibilities will include assessing employee and organizational needs, designing scalable training solutions, ensuring smooth delivery of solutions, and making continuous improvements to adapt to changing business needs.&nbsp; Responsibilities<ul><li>Facilitate (or co-facilitate) classroom trainings and webinars on a variety of functional and technical topics.</li><li>Develop or customize training manuals, guides, job aids, visual aids and course materials that can be delivered either in a physical classroom or a virtual setting.</li><li>Help coordinate appropriate resources to ensure training is delivered in the most efficient and effective manner.</li><li>Partner with team members in coordinating training event logistics, training materials production and distribution, and the generation of reports.</li><li>Actively participate in the planning and design of curriculum using adult learning methodology; ensure courses address appropriate skill sets, stimulate learning, and motivate employees.</li><li>Maintain and update employee resources and tools in the learning management system (Learning Center). </li><li>Handle employee Learning Center-related inquiries and, when needed, work with the vendor to resolve system problems/errors.</li><li>Use authoring courseware (e.g, Captivate; Articulate) to create, edit and/or update e-learning modules in the Learning Center.</li><li>Keep manager, team members and customers regularly updated on work progress and issues or changes.</li><li>Work closely with team members and Human Resources to maximize the use of resources, knowledge and best practices.</li><li>Assist with special department or organizational projects, as assigned.</li><li>Perform other duties, as assigned by L &amp; D Supervisor or Organizational Effectiveness Manager.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Minimum of two (2) years working in the financial services industry.</li><li>Excellent oral and written communication skills. </li></ul><ul><li>Strong classroom presence and dynamic presentation skills.</li><li>Proven organizational and project management skills that ensure on-time execution of deliverables.</li><li>Strong interpersonal skills; viewed as a team player who encourages and models collaboration and builds and maintains strong, effective business partnerships.</li><li>Proven ability to design and deliver creative and effective presentations and webinars that will enhance the participant’s learning experience.</li><li>Demonstrated ability to maintain a member focus that views situations from a member perspective so as to better understand their needs, concerns and ideas and provide excellent service.</li><li>Ability to train technical information to a broad audience (e.g. DNA system). Demonstrated ability to ask appropriate questions at the right time and listen effectively in order to help diagnose the situation and develop recommendations and practical, innovative solutions.</li><li>Demonstrated comfort in asking for, receiving and acting on feedback from team members, customers, and training participants.</li><li>Ability to build credibility by articulating professional expertise in ways that make sense to our customers.</li><li>Demonstrated ability to interact and communicate effectively and professionally with all levels of employees in the organization.</li><li>Outstanding interpersonal, coaching, and leadership skills and the ability to influence across various leadership levels. </li><li>Ability to react quickly and positively in constantly changing environments.</li><li>Demonstrated ability to work independently, remain on task, handle multiple projects simultaneously, and meet strict deadlines. </li><li>Strong technical aptitude along with immediate/advanced skills in Microsoft Word, Excel, and Power Point.</li></ul>Minimum Experience:<ul><li>College degree or work experience in a related field such as Organizational Development, Training, Human Resources, Education, or Business Communications.</li><li>Experience in the delivery and group facilitation of training via multiple instructional methods (classroom, webinars, e-learning, one-on-one).</li><li>Working knowledge of adult learning theory, diverse learning styles and adult motivational techniques.</li><li>Experience designing and developing e-learning, web-based and classroom training courses. </li><li>Experience working with web-based training technology, e.g. Zoom</li><li>Experience working with authoring courseware (e.g. Captivate, Articulate) and learning management systems.</li><li>Experience evaluating the effectiveness of training.</li><li>Experience in managing projects.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

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