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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.Director-Digital Product Management - Blueprint Log in and Navigation&nbsp; will focus on optimizing discoverability of the Business Blueprint platform across American Express web and mobile assets. This role also oversees the ability for customers to seamlessly log in to their Blueprint account with minimal load times with the primary goal to drive engagement by ensuring that existing customers can seamlessly access Blueprint and navigate it effectively.Key Responsibilities:<ul><li>Lead initiatives to make Blueprint more discoverable for existing customers by partnering across the enterprise to improve search and navigation functionality.</li><li>Drive the development of intuitive navigation patterns within Blueprint and other American Express assets to ensure users can easily find relevant resources, tools, and information for their small business products.&nbsp;</li><li>Collaborate with customer experience teams to map out key touchpoints and improve navigation for existing customers, identifying friction points to optimize the log-in process and overall user flow.</li><li>Work closely with business partners, engineering, UX and compliance teams to ensure that all improvements and features are fully tested, compliant, aligned with user needs, and scalable across platforms.</li><li>Leverage data and analytics to identify areas where users drop off during log-in or navigation, and implement solutions to improve retention, engagement, and Blueprint usage.</li><li>Oversee the integration with enterprise log in and multi-factor authentication (MFA) capabilities.</li><li>Decommission legacy log in flows</li></ul>Minimum Qualifications:<ul><li>8+ years of experience in some combination of product strategy, product development, strategy, or financial services.&nbsp;</li><li>Track-record of successfully supporting strategic initiatives, including the development of business cases.</li><li>Excellent written and oral communication skills. Communicates information, ideas, and concepts clearly.</li><li>Ability to break down complex problems in simple ways and build enthusiasm around a strategic initiative.</li><li>Experience coordinating between Product, Business and Technology teams to define, prioritize, &amp; deliver projects.</li><li>Self-starter and solutions-driven, with a willingness to learn and adapt to new responsibilities.</li><li>Comfort in a fast-paced and high growth environment.</li><li>Effectively challenges the status quo and able to respectively voice a contrasting point of view.</li><li>Software application skills – proficiency in Excel, PowerPoint, Jira, Tableau and other product analytics tools.</li></ul>Preferred Qualifications:<ul><li>Familiarity with modern log-in technologies such as OAuth, SSO, and biometric authentication. Ability to collaborate closely with technical teams to implement solutions.</li><li>Strong understanding of creating cohesive, user-friendly log-in and navigation experiences across both web and mobile platforms.</li><li>Experience in using data and analytics to optimize product experiences and decision-making.</li><li>Proven ability to lead cross-functional teams, align partners, and drive complex projects to completion.</li><li>Takes a project from ideation to delivery. Able to prioritize in ambiguous situations.</li><li>Plans, organizes, and schedules in an efficient, productive manner; focuses on key priorities; manages time well.</li><li>Adapts to quickly changing priorities and conditions; copes effectively with complexity and change.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Director-Digital Product Management - Blueprint Log in and Navigation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Business Unit/Role Specific Info&nbsp;At American Express, we provide customers with access to products, insights and experiences that enrich lives and build business success.  Our customers include our Cardmembers as well as the small businesses, merchants, corporations, and bank partners that are all members of the dynamic American Express network.&nbsp;As a Project Manager, you will perform technical, system, and administrative tasks relating to the delivery and support of our project and program management processes and tools. You will play a key role in planning, coordinating, monitoring and status reporting of projects from conception to completion.&nbsp;What type of work can you expect?&nbsp;<ul><li>Lead in the development of project plans and ensure the scope and approach is fully understood by all partners.&nbsp;</li><li>Monitor and communicate progress of project delivery by cost, forecast, schedule and assessment of risks/issues.&nbsp;</li><li>Support agile development planning and implementation of technology development projects that evolve product capabilities and system integration, to support product features and customer experiences.&nbsp;</li><li>Collaborate with internal and external partners as part of a cross-functional team.&nbsp;</li><li>Proactively manage project risks &amp; ensure timely mitigation planning is in place for continued delivery.&nbsp;</li><li>Participate in Agile Ceremonies such as Sprint Planning, Daily Stand-up and Retrospective.&nbsp;</li><li>Take part in social activities, community service events and projects with other Graduates.&nbsp;</li></ul>High Performance Behaviors<ul><li>Ability to handle project resources and achievement timelines &nbsp;</li><li>Ability to control budget, costs, and financial variances &nbsp;</li><li>Ability to track and mitigate project risks &nbsp;</li><li>Ability to ensure project meets compliance and regulatory obligations&nbsp;</li></ul>Knowledge/Skills<ul><li>Requires financial acuity in terms of representing project financials using internal tools&nbsp;</li><li>May have business experience in a functional domain &nbsp;</li></ul>Technology Skills You'll Use Every Day<ul><li>Adaptive Communication&nbsp;</li><li>Agile Practices&nbsp;</li><li>Industry and Company Knowledge&nbsp;</li><li>Organizational Change&nbsp;</li><li>Technical Acuity&nbsp;</li><li>Technology Industry Trends&nbsp;</li></ul>Game Changers<ul><li>Flexibility&nbsp;</li><li>Collaboration &amp; Partnership&nbsp;</li><li>Continuous Improvement&nbsp;</li><li>Courage&nbsp;</li><li>Curiosity&nbsp;</li><li>Resourcefulness&nbsp;</li><li>Servant Leadership&nbsp;</li><li>Tenacity&nbsp;</li></ul>Role/Strengths You’ll Need&nbsp;Functional<ul><li>Portfolio, Program, and Project Support &nbsp;</li><li>Project Management</li></ul>Leadership<ul><li>Analytical Thinking&nbsp;</li><li>Decision Making Influence&nbsp;</li><li>Relationship Management</li></ul>Business<ul><li>Planning &amp; Organizing&nbsp;</li><li>Problem Solving&nbsp;</li></ul>Minimum Qualifications&nbsp;<ul><li>Currently enrolled in a Bachelor’s degree program in a related field&nbsp;</li><li>Students must have a graduation date between December 2024 and June 2025</li><li>Prior relevant Technology and business work experience&nbsp;</li></ul>Preferred Qualifications<ul><li>Proven interest in technologies and customer-driven design&nbsp;</li><li>Independent thinker who’s organized, has great attention to detail, and can multi-task.&nbsp;</li><li>Strong analytical, problem-solving/quantitative skills&nbsp;</li><li>Willing to take risks, experiment, and share fresh perspectives&nbsp;</li><li>Proficient in analytical and presentation tools, including Excel and PowerPoint&nbsp;</li><li>Excellent written and verbal communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment&nbsp;</li><li>Experience working in a technology organization, with working knowledge of Software Development processes and Agile methodologies&nbsp;</li><li>Knowledge and experience in Rally or Jira preferred&nbsp;</li></ul>Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Campus Undergraduate - 2025 Technology Technical Project Manager Phoenix, AZ

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We are seeking an experienced and strategic Vice President of Governance to lead and manage governance activities within the second line of defense for the Compliance Risk Management framework at American Express, a leading financial services institution. This individual will be responsible for ensuring that our governance framework is robust, aligned with regulatory requirements, and effectively manages compliance risks across our firm, including credit cards and deposit services.As a key leader in the compliance organization, the Vice President will work closely with senior management, business units, and other risk functions to provide oversight, challenge, and guidance, ensuring that regulatory compliance and risk management processes are embedded in the organization’s operations.Key Responsibilities:•&nbsp;Governance Leadership: Develop and maintain a comprehensive governance framework for compliance risk management within the second line of defense. Ensure that governance structures, policies, and procedures are aligned with regulatory requirements, best practices, and company objectives.•&nbsp;Policy and Procedure Management: Oversee the development, review, and approval of compliance-related policies and procedures, ensuring they meet regulatory expectations and are effectively communicated and implemented across the organization.•&nbsp;Compliance Risk Oversight: Lead and establish the governance standards of oversight and monitoring of compliance risk management activities, including the implementation of the Compliance Risk Management Framework, quality assurance, risk appetite statements, and regulatory requirements (e.g., UDAP, AML, Fair Lending).•&nbsp;Effective Challenge and Accountability: Serve as an effective challenge to the second and first line of defense by reviewing, assessing, and challenging their risk management practices. Hold business units and 2nd line risk officers accountable for compliance with internal standards, policies, procedures and regulatory obligations to meet the compliance risk management program standards.•&nbsp;Regulatory Readiness and Risk Mitigation: Coordinate with internal stakeholders during regulatory exams, audits, and inquiries, ensuring that the governance framework and compliance controls are presented effectively. Manage relationships with key regulatory bodies including demonstrative excellent communication skills to deliver said messages.•&nbsp;Compliance Risk Reporting: Ensure accurate and timely reporting of compliance risks, control effectiveness, and governance activities to senior management, the Board, and relevant committees. Provide insights and analysis on trends and emerging risks.•&nbsp;Learning and Development: Collaborate with other compliance and risk teams to design and implement training and staffing programs that enhance governance, compliance, and risk management awareness across the organization•&nbsp;Team Leadership: Manage and develop a team of governance professionals, providing strategic direction, performance management, and professional development opportunities. Promote a culture of integrity, collaboration, and continuous improvement.Qualifications:&nbsp;&nbsp;&nbsp; Education: Bachelor’s and/or Master’s degree in finance, law, business, or a related field. Master’s degree or relevant certifications (e.g., CAMS, CRCM) are a plus.&nbsp;&nbsp;&nbsp; Experience:•&nbsp;Minimum +12 years of experience in compliance, governance, or risk management within a financial services institution, preferably within a bank.•&nbsp;Deep understanding of the regulatory environment and industry best practices, especially as it pertains to consumer compliance (e.g., UDAP, AML, BSA, Fair Lending).•&nbsp;Demonstrated experience in leading governance functions within the second line of defense within a financial services institution, preferably within a bank.•&nbsp;Strong experience interacting with regulatory agencies and managing regulatory exams.•&nbsp;Experience with data analytics and risk management practices. &nbsp;&nbsp;&nbsp; Skills and Competencies:•&nbsp;Excellent understanding of compliance risk management frameworks and the three lines of defense model.•&nbsp;Professional experience in handling policy governance objectives.•&nbsp;Strong leadership and interpersonal skills with the ability to influence and collaborate with people at all levels of the organization.•&nbsp;Exceptional problem-solving, analytical, and decision-making skills, with the ability to balance business objectives with regulatory requirements.•&nbsp;Excellent project management and organizational skill, with the ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.•&nbsp;Ability to both work independently and collaboratively with team-members and to navigate a complex organization •&nbsp;Excellent verbal and written communication skills for preparing and delivering reports, presentations, and policy documents.•&nbsp;Experience in delivering high quality work products, reflecting attention to detail. •&nbsp;Must be a self-starter flexible, innovative, and adaptive •&nbsp;Advanced analytics, PowerPoint and excel skills with an ability to learn new tools quickly. Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $200,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Vice President, Governance and Risk Management – Compliance Risk Management Program

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Position Summary:This position enhances the company’s ability to mitigate risks by supporting detailed investigations into fraud and offenses targeting American Express products, services, and systems.The incumbent works closely with business partners, law enforcement, and government agencies on global fraud prevention initiatives and identifying worldwide threats that could impact the company.Additionally, this role provides regional oversight for security operations, developing and implementing physical security programs, and crisis management procedures across multiple facilities.The incumbent is responsible for ensuring the safety of personnel, company assets, data, and facilities, and leading the crisis management program to safeguard the company’s interests in the region.Responsibilities:·Communicate with counterparts outside of own workgroup, to ensure that practices and policies are aligned and consistent·Work with internal groups to help American Express minimize risk and exposure to fraud (e.g., assess risk, identify security weaknesses, close gaps)·Collaborate on fraud investigations with counterparts at other organizations ·Work with law enforcement on fraud prevention initiatives (e.g., deliver fraud awareness training)·Develop investigative policies and procedures ·Assist with forensic examination of plastic cards, paper documents, and equipment (e.g., computers, hard drives, skimming devices)·Collect intelligence about criminal networks or organized groups that commit financial crimes·Study data to uncover patterns, trends and evidence of inter-related events or crimes·May assist with or oversee internal investigations, including claims of violence in the workplace, sexual harassment, theft, vandalism and injury ·Communicate with business leaders about their security-related business needs ·Develop and implement security programs and procedures region-wide·Conduct or supervise security audits for facilities ·Recommend security equipment and systems for new and existing facilities·Oversee physical security operations (e.g., facility access, security rounds, monitoring and maintaining alarm and surveillance equipment) ·Some incumbents are Crisis Response Team members or regional team leaders. CRT leaders oversee regional implementation of the crisis management program. This includes shaping program procedures, monitoring security-related intelligence, assessing potential threats to persons and facilities and assisting personnel in emergency situations. ·Some incumbents may communicate and coordinate with local Global Security managers and directors in the development and implementation of region wide security programs and procedures.·Some incumbents provide guidance and support to local Global Security managers and directors on all aspects of the Security Services mission.·Supervise and mentor direct reports·Plan and monitor expenditures within a budget·Required to be on call 24 hours a dayQualifications:·Previous job experience is required.·Candidates should have 3+ years minimum combined experience in one or more of the following: investigations, data management, security management, crisis management, physical security system design, application development lifecycle, SQL and/or scripting programming, and people leadership.·Professional certification in security management or investigations is a plus.·Bachelor’s or other 4-year degree may be required. Preferred fields of study include business, computer science, criminal justice, and social sciences.·International staff must be able to converse, read, and write in English.Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Technical Director - Investigation Support & Security Management

American Express invites you to share your resume so that you can be considered for future Manager and Senior Manager (Band 35) opportunities within the Corporate Function Control Management team at American Express National Bank (AENB).You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.&nbsp;American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:·Issuing and servicing charge and credit cards for the consumer and small business segments;&nbsp;·Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;&nbsp;·Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Function Control Management Team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).AENB is looking for Managers and Senior Managers for roles within following teams:Control Management Governance &amp; Reporting Team:The objective of the AENB Control Management Governance &amp; Reporting team is to establish the Operational Risk and Controls strategy for AENB, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.Control Management Risk ID, Assessment &amp; Testing Team:The objective of the AENB Control Management Risk ID, Assessment, Testing &amp; Reporting team is to identify, assess and mitigate Operational Risk within BU processes for AENB to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Control Management Issues, Events &amp; Remediation Team:The objective of the AENB Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Control Management Process Risk Reduction Team:The objective of the AENB Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.Required Qualifications:·(Manager: 3+ Years) (Senior Manager: 4+ Years) experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities·Strong project management, communication, and interpersonal skills·Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards·Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications:·Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous·Experience in at least one of the following:oTranslating operational risk strategy and appetite into execution guidelinesoTracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholdsoOversee the implementation of the operational risk governance frameworksoCommunicating and ensuring understanding and adherence to operational risk procedures and standardsoFacilitating the operational risk exam management processes·Experience in financial services industryORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities - Manager & Senior Manager, Control Management (AENB)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Business Unit/Role Specific InfoThe Global Risk &amp; Compliance Organization (GRC) independently oversee the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Company’s risk appetite. GRC ensures the company operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. We create and maintain the overall risk management framework while ensuring legal and regulatory compliance.We are passionate about our commitment to drive the company’s goals of growth and progress by creating a culture of awareness and proactivity around regulatory matters, and by partnering closely with business units across the enterprise to ensure we deliver maximum value to our shareholders and our customers efficiently and effectively.Role Overview:The Enterprise Risk Management (ERM) &amp; Strategic Initiatives team within ERM&amp;RO provides an independent view of risks faced by American Express and is responsible for aggregating the risk profile for the Company. The team is focused on key risk management activities including but not limited to risk identification, owning the risk appetite framework and independent oversight principles, supporting the aggregate risk assessment for the Company, and leading key projects that deliver on the strategic priorities of the Head of Enterprise Risk Management and Risk Oversight.In this role, the candidate is expected to lead two important functions within ERM&amp;RO: (1) New Product Approval (NPA) governance and risk management – ensuring that our product launches are compliant to risk and regulatory expectations and that our brand and customers are protected; (2) the Control and Compliance Program - that encourage prudent risk-taking behavior and reinforce long-term risk management objectives.Key Responsibilities:&nbsp;<ul><li>Lead the governance and risk management of the New Product Approval (NPA) process, ensuring compliance with OCC Bulletin 2017-44.</li><li>Enforce the approval framework for all new product initiatives, ensuring proper documentation, risk assessments, and monitoring mechanisms are in place.</li><li>Collaborate with senior executives to ensure all risk acceptance decisions are well-documented, justified, and approved at the appropriate levels of authority.</li><li>Lead the development of Control and Compliance frameworks that encourage prudent risk-taking behavior and reinforce long-term risk management objectives.</li><li>Design metrics that reflect both financial and non-financial risk performance across different risk areas.&nbsp;</li><li>Establish and manage the Risk Acceptance/Memo Program to formalize the process of accepting risks.</li><li>Lead cross-functional teams to assess risks across the organization and facilitate discussions on risk acceptance, new product risks, and compensation incentives with business leaders.</li><li>Drive continuous improvement of risk governance processes, ensuring alignment with regulatory expectations and industry best practices.</li><li>Produce regular reports to the Executive Committees, highlighting key risks, governance decisions, and program outcomes.</li></ul>Qualifications:<ul><li>Advanced degree in Finance, Risk Management, or related field; Master’s degree or MBA preferred.</li><li>Minimum of 5-7 years of risk management experience or related disciplines, specific experience in Enterprise Risk Management, Product Governance, Risk Acceptances, or Control and Compliance is a plus.</li><li>Strong understanding of financial markets, products, and regulatory requirements impacting risk management.</li><li>Proven track record of designing and implementing enterprise-wide risk management frameworks and methodologies.</li><li>Excellent written &amp; verbal communication, presentation, and stakeholder management skills.</li><li>Demonstrated leadership capabilities, including the ability to build and motivate high-performing teams</li><li>Ability and comfort in working in a newly formed risk management areas of focus under ambiguity; and changing landscape of prioritization</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Risk Management

American Express invites you to share your resume so that you can be considered for future Analyst and Senior Analyst (Band 30) opportunities within the Corporate Function Control Management team at American Express National Bank (AENB).You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues.&nbsp;American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:·Issuing and servicing charge and credit cards for the consumer and small business segments;&nbsp;·Offering commercial loans to small and midsized merchants, as well as installment loans to consumers;&nbsp;·Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Corporate Function Control Management Team within AENB will serve as the business unit Control Management function for several corporate groups including Corporate Affairs &amp; Communications (CA&amp;C); Colleague Experience Group (CEG), General Counsel’s Organization (GCO); Global Risk &amp; Compliance (GRC); Enterprise Strategy (ES); and American Express National Bank Headquarters (AENB HQ).AENB is looking for Analysts and Senior Analysts for roles within following teams:Control Management Governance &amp; Reporting Team:The objective of the AENB Control Management Governance &amp; Reporting team is to establish the Operational Risk and Controls strategy for AENB, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.Control Management Risk ID, Assessment &amp; Testing Team:The objective of the AENB Control Management Risk ID, Assessment, Testing &amp; Reporting team is to identify, assess and mitigate Operational Risk within BU processes for AENB to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.Control Management Issues, Events &amp; Remediation Team:The objective of the AENB Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Control Management Process Risk Reduction Team:The objective of the AENB Control Management Process Risk Reduction team is to directly engage in the continual improvement of business processes to mitigate operational risks and steps in when noteworthy issues or events occur, and subsequently deploy resources to remediate at scale.Required Qualifications:<ul><li>(Analyst: 1-2 Years) (Senior Analyst: 2+ Years) experience in operational risk management (e.g., within Risk and/or Internal Audit function). Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:<ul><li>Translating operational risk strategy and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds</li><li>Provide administrative support of implementing the operational risk governance frameworks</li><li>Supporting of creating, communicating and ensuring understanding and adherence to operational risk procedures and standards</li><li>Assisting the operational risk exam management processes</li></ul></li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities - Analyst & Senior Analyst, Control Management (AENB)

Lead Coordinator Scholar Support Job ID: 12700 Location: El Paso, TX Full/Part Time: Full Time Regular/Temporary: $RegTemp About UTEP UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve. The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America. Position Information Hiring Department: Student Scholar Support Posting End Date: Open until filled. Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends FLSA status: Exempt Earliest Start Date: As soon as possible. Salary: $40,480 Annually Required Application Materials: <ul><li>Resume</li><li>Cover Letter</li><li>List of three references</li></ul> Note: This position is Grant Funded and subject to availability of funds. The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Purpose of Position Essential Functions Responsible for the onboarding and ongoing support for the Lopez Scholar cohorts including new student orientation, academic advising, on-campus housing assignments, and academic coaching to ensure a successful student transition and persistence to degree. Manages the planning and execution of Scholar events, including but not limited to scholar orientation, move-in events, annual banquet, and spring Scholar Reception. These events may be in-person, virtual, hybrid, or a combination. Identifies opportunities for Scholars both on and off campus to engage in high-impact experiences that align with students' academic and professional needs and aspirations (i.e. study abroad, leadership development, student organizations, on-campus employment, internships). Maintains accurate records for Scholars for the purposes of updating key stakeholders and required reporting including academic progress, financial aid awards, campus accolades, anticipated graduation dates, study abroad experiences, internships, on-campus employment. Mentors Scholars through regular one-on-one and group meetings, and effectively connect Scholars with resources to support their academic, personal, and professional needs. Serves as staff advisor to the Lopez Scholars Student Organization (LSSO) and holds developmental meetings regularly with the executive officer team. Attends LSSO general meetings, Lopez Scholar programs, and creates a culture of support amongst the UTEP Scholars. Supports all Scholar programs and events in the Student Scholar Support office as requested. Ability to work with a diverse student population. Handles sensitive information in a confidential and professional manner. Serves as the Student Scholar Support Liaison on various campus committees. Some travel may be required. Possesses the ability to learn and use institutional software systems. Complies with all State and University policies. Other duties as assigned. Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Required Qualifications: Education: Bachelor's Degree and Experience: Two years of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience. Proficiency with standard office software applications. Ability to work independently, as well as part of a team. Preferred Qualifications: Master's degree from four-year college or university. Bilingual, ability to work effectively with high school or college-age students. Master's degree and experience working in a higher education environment, directly interacting with students on a variety of needs and issues. Bilingual in English/Spanish Additional Information The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 50pounds. The noise level for this work environment is usually moderate. In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment. The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at <a href="https://apptrkr.com/get_redirect.php?id=5756540&amp;targetURL=mailto:eoaa@utep.edu" target="_blank">eoaa@utep.edu</a>. To apply, visit <a href="https://apptrkr.com/5756540" target="_blank">https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&amp;Action=U&amp;FOCUS=Applicant&amp;SiteId=2&amp;JobOpeningId=12700&amp;PostingSeq=1</a> jeid-b1928cc4305fb3468315aefab050e411

The University of Texas at El Paso

Lead Coordinator  Scholar Support

Business Manager Job ID: 12711 Location: El Paso, TX Full/Part Time: Full Time Regular/Temporary: $RegTemp About UTEP UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve. The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America. Position Information Hiring Department: Housing &amp; Residence Life Posting End Date: Open until filled. Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends FLSA status: Exempt Earliest Start Date: As soon as possible. Salary: $36,852 Annually Required Application Materials: <ul><li>Resume</li><li>List of three references</li></ul> The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions. Purpose of Position Essential Functions Occupancy Management <ul><li>Assist resident students with completing the housing contract as necessary.</li><li>Provide support to students as they navigate the housing application and housing self-selection process.</li><li>Ensure students living on campus are registered for classes on a regular basis.</li><li>Provide weekly occupancy reports to the Executive Director of Housing and Residence Life.</li><li>Collect “no-show” data from the coordinator staff to ensure an accurate account of occupancy on campus.</li><li>Participate in the planning and execution of Orange and Blue Day, Operation College Bound, New Student Orientation, and additional university recruitment efforts as they arise.</li><li>Coordinate the Contracts Appeal Committee.</li><li>Manage the collection and return of all housing deposits.</li><li>Post appropriate cancellation fees to the student housing account.</li><li>Assist with the planning and implementation of check-in and check-out processes at the beginning and end of each semester.</li></ul> Camps, Conferences, and Guest Housing <ul><li>Provide guidance and support to overnight guests when completing applications and contracts.</li><li>Maintain communication with guests regarding their stay. (Check-in, check-out, resources while they are on campus)</li><li>Collaborate with the Finance and Administration staff to provide appropriate billing information for guests.</li><li>Meet the needs of customers renting meeting space in the department. Ensure proper room set-up and break-down for each scheduled usage.</li><li>Collaborate with the Assistant Director of Housing Facilities to ensure all spaces are appropriately cleaned and turned at the end of each stay and meeting space use.</li><li>Manage linen inventory with the Maintenance Supervisor to ensure the required number of items are on hand for anticipated guests.</li><li>Develop and implement satisfaction surveys for camp, conference, and guests staying overnight on campus.</li><li>Supervise approximately 6 Summer Conference Assistants during the summer timeframe.</li></ul> Campus Partnerships <ul><li>Collaborate with Parking and Transportation to ensure the needs of the department, students, and guests are met regarding parking.</li><li>Manage the collection and distribution of new Miner Gold Cards as a part of the New Student Move-in process.</li><li>Assist with the arrival and check-in of all new scholarship residents. ie: Terry Scholars, Texas Leadership, etc.</li></ul> User and Access Management Support <ul><li>Users in Minetracker</li><li>Users in StarRez</li><li>Users in Tracka</li><li>Users in CSGold</li></ul> Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Required Qualifications: Education: Bachelor's degree from a four-year college or university within the area of assigned responsibility and Experience: Two years related experience to the statement of duties and responsibilities; or an equivalent combination of education and experience. Additional Information The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 10pounds. The noise level for this work environment is usually moderate. In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment. The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at <a href="https://apptrkr.com/get_redirect.php?id=5764957&amp;targetURL=mailto:eoaa@utep.edu" target="_blank">eoaa@utep.edu</a>. To apply, visit <a href="https://apptrkr.com/5764957" target="_blank">https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&amp;Action=U&amp;FOCUS=Applicant&amp;SiteId=2&amp;JobOpeningId=12711&amp;PostingSeq=1</a> jeid-8352d9aa59f6d94c99eaa1df27a8acfc

Business Manager

Welcome to Whataburger Careers!This position is responsible for managing the end-to-end processes as it pertains to the internal systems that the customers experience at Whataburger. The systems include but are not limited to Drive-thru, Front Counter, and the Digital Experience Revenue Ports. The position will manage the development of key diagnostics materials, reports that will influence action, as well as define, develop, and deploy enhancements that will positively impact the enterprise (Corporate and Franchise Locations). Collaborates with a multitude of cross-functional departments and all levels of leadership representing operations on all new and existing projects within the restaurant scope.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1</li><li>Flex Weeks - Remote Work Arrangement</li><li>Paid Corporate Holidays</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave – Subject to Eligibility Requirements</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - You and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities: <ul><li>Organizes and creates the enterprise level roadmap for all the customer experience systems for all enterprise level enhancements.</li><li>Determines and secures all resources needed to implement the enhancements for the enterprise.</li><li>Organizes and conducts meetings with stakeholders to review existing procedures and identify opportunities for process improvement.</li><li>Validates and enhances procedures, documents, and resources associated with systems to ensure business relevance and future needs.</li><li>Manages the development of the Key Performance Indicators (KPIs) within the restaurant systems. Monitors and coaches on performance.</li><li>Provides a detailed overview of performance specific to the restaurant systems for key meetings, stakeholders, and events (i.e., Quarterly Outlook Planning, Quarterly Business Planning, Leadership Summit).</li><li>Creates and conducts audits and implements processes aimed at improving efficiencies, reducing time needed for units to maintain key success factors.</li><li>Creates and publishes communications to support adoption of processes within systems.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s degree or equivalent work experience required</li></ul>Experience:<ul><li>7+ years’ experience preferably in restaurant industry</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Proficiency in MS Office Word, Excel, Outlook, Power Point, and Visio (as applicable)</li><li>Proficiency in Workday (as applicable)</li><li>Ability to communicate, influence, and negotiate decisions while motivating assigned staff</li><li>Ability to work in a team environment</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both local and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

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