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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. &nbsp;&nbsp;Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences. &nbsp; &nbsp;Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table. &nbsp;ABOUT THE ROLE&nbsp;:&nbsp;Resy is looking to add an Analyst to the Restaurant Partnerships team. The primary function of the Analyst, Restaurant Partnerships role is to empower and support the relationship managers’&nbsp;ownership of the high-touch segment of our&nbsp;ResyOS&nbsp;restaurant base. The Analyst&nbsp;provides&nbsp;data&nbsp;analysis,&nbsp;resource&nbsp;curation, and thought leadership&nbsp;to support the day-to-day&nbsp;of our department,&nbsp;needs for servicing&nbsp;our partners, and&nbsp;performance reporting for our&nbsp;business unit.&nbsp;This&nbsp;role will earn a deep understanding of the Restaurant Partnerships’&nbsp;book of business and be a&nbsp;knowledgeable asset that may&nbsp;assist&nbsp;with coverage needs&nbsp;or&nbsp;servicing gaps.&nbsp;The&nbsp;Analyst&nbsp;should be a resource to and work with stakeholders across the&nbsp;Restaurant Partnerships team and Leadership.&nbsp;The Analyst’s insights may&nbsp;help guide the strategy &amp; tactics for our internal business and for our partner relationships. This role requires close collaboration with&nbsp;Finance, Product Research, Enablement,&nbsp;RevOps, B2B &amp; B2C&nbsp;Marketing, Data, and Strategic Partnerships Teams. &nbsp;Candidates should reside in New York, NY, and are required to go into our offices three days per week.WHAT YOU'LL DO :&nbsp;<ul><li>Monitor and reconcile inventory for AMEX Global Dining Access program, analyze fulfilment, and help establish ROI for partner participation</li><li>Act as logistics lead for partner programming and experiential opportunities, pulling through partner-facing success metrics</li><li>Review&nbsp;Partner Value assessments (Partner Value Scores, Health Scores)&nbsp;and&nbsp;provide&nbsp;recommendations&nbsp;</li><li>Perform audits to ensure seamless business operations and clean records</li><li>Assist with Partner Satisfaction Survey logistics and analysis</li><li>Analyze effectiveness of Success Plans and Business Reviews for scaled and replicable playbook recommendations</li><li>Produce&nbsp;and deliver&nbsp;department performance metrics to various stakeholders across the org&nbsp;(Partner&nbsp;Satisfaction&nbsp;Surveys, End of Month, End of&nbsp;Quarter&nbsp;analyses, etc.)&nbsp;</li><li>Create and manage&nbsp;analytics reporting for partner servicing&nbsp;</li><li>Research and report on city- and partner-focused information</li><li>Help create and maintain internal SOPs and assets for Restaurant Partnerships department</li></ul>WHO YOU ARE :&nbsp;<ul><li>1+ years in a hospitality, data analysis, or customer success role&nbsp;</li><li>Restaurant or Hospitality experience&nbsp;preferred&nbsp;</li><li>Excellent written and verbal communications&nbsp;&nbsp;</li><li>Exceptional organization and time-management are critical to this role&nbsp;&nbsp;</li><li>Experience&nbsp;with data analysis&nbsp;tools&nbsp;strongly preferred (i.e. Looker, Tableau, Excel)</li><li>Experience with&nbsp;Salesforce,&nbsp;MS Office Suite,&nbsp;iOS, Atlassian a huge plus</li></ul>Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse team of employees and creating an inclusive environment for all. We do not discriminate on basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Resy Analyst, Restaurant Partnerships

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks. American Express Travel provides exclusive access, differentiated value, extraordinary service, and unrivaled expertise to premium Card Members seeking leisure or business travel, as well as a variety of lifestyle services.&nbsp;The TeamThe Global Strategic Partnerships and Marketing team at American Express Travel brings together the best travel partners in the world to create unparalleled value and unforgettable experiences across the travel journey - and amplifies this to Card Members wherever they are.The RoleThe Senior Manager, Hotel Inventory &amp; Connectivity will be responsible for hotel connectivity strategy and management, ensuring an optimized end-to-end distribution process for hotel partners with a focus on Fine Hotels + Resorts and The Hotel Collection properties. They will implement these strategies through effective project management and collaboration across key stakeholders.&nbsp; This person will operate with a will-to-win, desire to challenge the status quo, and a focus on doing what’s right for our customers, colleagues and stakeholders. Key Responsibilities:<ul><li>Collaborate closely with the Hotel Partnerships Team to enable a seamless experience for hotel partners that maximizes hotel partners’ use of their channel management technologies</li><li>Oversee all technical and operational aspects of rate, inventory and availability distribution</li><li>Create and communicate hotel connectivity strategies to drive operational ease and support growth</li></ul>Minimum Qualifications:<ul><li>5+ years hotel connectivity experience including familiarity with a variety of Property Management Systems, Central Reservation Systems, channel managers and Global Distribution System (GDS)</li><li>Outstanding communication skills with the ability to clearly communicate complex concepts and bring multiple teams and senior leaders along to a final plan</li><li>Excellent interpersonal skills with demonstrated experience collaborating cross-functionally </li><li>Proven track record of thought leadership and innovation in an unstructured space</li><li>Energetic self-starter with strong project management skills, attention to detail, and ability to “get into the weeds”</li><li>Change agent and strategic problem solver with an ability to learn quickly, pull in multiple viewpoints, “connect the dots”, and drive results</li><li>Capacity to multitask and prioritize between business development and project execution tasks</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

2 Tourism / Hospitality / Leisure Jobs in New York, NY, USA