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American Express invites you to share your resume so you can be considered for future Manager-level opportunities within our Control Management organization.You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on&nbsp;#TeamAmex.If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.What would you do every day as a Customer Care Professional?<ul><li>Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products</li><li>Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services</li><li>Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment</li><li>Document necessary account information according to established policies and procedures</li><li>Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices</li></ul>Minimum Qualifications<ul><li>Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.</li><li>Proven success in a customer service and sales environment (two years+)</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment</li><li>High school diploma or equivalent required.&nbsp;Education benefits available</li><li>The hours of operation for this position are Monday-Sunday 7:00 am EST – 1:00 am EST.</li></ul>Preferred Qualifications<ul><li>Experience owning or working in a small business is a plus</li></ul>This position will work in the hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on site or virtually.&nbsp; After the first 90 days candidates will work within the hybrid model.Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursuevisa sponsorship for these positions.

American Express

American Express Future Opportunities - Hybrid Customer Care Professional- Small Business Sales

You Lead the Way. We’ve Got Your BackWith the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Let’s build on what you know.The Enterprise FinOps team is a key pillar within the Global Infrastructure Product Services organization.We are seeking an enthusiastic and detail-oriented Enterprise FinOps Practitioner to join our dynamic team as a Senior Analyst.This role is an excellent opportunity to gain hands-on experience with financial operations and public cloud financial management.The successful candidate will support the optimization of financial processes, contribute to cost-optimization initiatives, and assist with the management of financial data and reporting using advanced analytics and visualization tools.Here’s just some of what you’ll do:<ul><li>Assist with monitoring and analyzing financial performance using data analytics tools</li><li>Support the creation and maintenance of detailed dashboards to visualize financial metrics and KPIs</li><li>Utilize data visualization techniques to present financial data in a clear and insightful manner</li><li>Help identify trends, patterns and anomalies in financial data to support cost optimization and efficiency improvement</li><li>Collaborate with cross-functional teams to drive financial best practices and cost management</li><li>Ensure accurate and timely financial reporting and analysis</li><li>Support the creation and maintenance of financial models to attribute and allocate costs</li><li>Stay up-to-date with the latest cloud cost management tools and best practices</li><li>Find opportunities for continuous innovation</li><li>Collaborate with Engineering, Finance, and Product teams, customers, key partners, and colleagues to support cost attribution solutions</li><li>Assist with ensuring that cost attribution tools are updated, user-friendly and scalable</li></ul>Are you up for the challenge?Here’s what you should have:<ul><li>Knowledge of FinOps practices and frameworks</li><li>Strong analytical skills and problem solving-skills, with a proficiency in data analytics, visualization and financial modeling tools</li><li>Proficiency with data visualization tools (Power BI, Tableau)</li><li>Ability to translate business requirements to product deliverables</li><li>Expertise in Apptio Cloudability is preferred, Apptio TBM a plus</li><li>Experience with Agile methodologies is desirable</li><li>Proficiency with industry recognized ETL methods, processes and standards</li><li>Proficiency with KPI and metric design</li><li>Ability to effectively prioritize and manage multiple tasks and projects with competing deadlines</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Data Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.American Express has embarked on an exciting transformation driven by an energetic team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative products and services at a rapid pace join our transformation team. You will join a team of rock star engineers that will deliver the next generation of automation tooling and collaboration software.&nbsp;This automation tooling will support CI/CD within American Express across all platforms. You will work across a wide range of tools and use an even wider range or technologies to deliver world class solutions. The innovations you create will handle the gathering of analytic data across American Express and enable teams to measure end to&nbsp;end product&nbsp;delivery time and create self-service dashboards and reporting. You will create custom solutions using the latest&nbsp;open source&nbsp;technologies to serve our customers within American Express. We will wear many hats; we will work fast and smart and adapt and iterate quickly. Some of the things you will be doing are:&nbsp;<ul><li>Taking your place as a core member of an agile team driving the latest development practices&nbsp;</li><li>Opportunity to work on solutions to enable Cloud Native Engineering&nbsp;</li><li>Writing code and unit tests, working with API specs and automation&nbsp;</li><li>Identifying opportunities for adopting new technologies&nbsp;</li></ul>Minimum Qualifications:&nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Bachelor's degree in Computer Science, Engineering, or a related field followed by 5+ years of experience in a modern development stack (Java, Python or Golang) is required</li><li>Experience in application design, software development, and testing, preferably in an Agile environment</li><li>Hands-on experience in infrastructure engineering and deep understanding of Linux OS</li><li>Hands-on experience of Docker, Kubernetes and OpenShift </li><li>Experience with relational and NoSQL databases, including PostgreSQL,&nbsp;MongoDb, Couchbase, or Cassandra is a plus</li><li>Experience designing and developing REST APIs for high volume clients.&nbsp;</li><li>Experience with continuous integration tools (Jenkins, Gitlab CI) a plus.&nbsp;</li><li>Experience with automated build and test frameworks a plus.&nbsp;</li><li>Aptitude for learning and applying new technologies and translate them into working software.&nbsp;</li><li>Experience with container and container orchestration technologies, such as Docker and Kubernetes, a plus.&nbsp;</li><li>Experience with collaboration tools (GitHub, JIRA, Confluence, etc.), a plus.&nbsp;</li><li>Strong analytical, problem-solving/quantitative skills&nbsp;</li><li>Willing to take risks, experiment, and share fresh perspectives&nbsp;</li><li>Ability to effectively communicate with internal and external teams</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Engineer - Java/Python/Golang

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. We serve 5,000 restaurants globally. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile apps. Our diners are insiders, and we love having them at the table. We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.The Engineering Organization:As part of our diverse tech team, you will architect, code, and ship software that makes us an essential part of our customers’ digital lives. Here, you will work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. We offer a range of opportunities to work with the latest technologies and encourage you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.The Role:We are looking for a highly experienced, self-motivated iOS Engineer to work on both our restaurant-facing and consumer-facing iOS apps which are used by both Resy restaurant partners and consumers. We require strong technical skills and creativity; someone who enjoys solving tough problems and working with innovative technologies. You should not be shy about sharing ideas and expressing opinions about user experience and beautiful code. We welcome perfectionism at a healthy dose, being obsessive about the quality of your work, while supporting a work-life balance that is enabled by empowering our team to manage their own workload.By joining the Resy Mobile Team at American Express, you will have the best of both worlds; you will enjoy working in a fast-paced, small-team environment, along with the stability and long-term career growth opportunity that comes with working at a Fortune 100 company. Your primary responsibility will be to work with a small team of designers, product owners, QA, and engineers developing and improving features. You should be familiar with modern software development methodologies popular in iOS and be able to deep dive and rapidly iterate on ideas with your team despite some ambiguity.What You’ll Do:·Work within our product teams to design, estimate, and build new features·Quickly distill product requirements into tangible engineering tasks·Produce high-quality, well-documented, and well-tested code·Help shape our engineering culture by coming up with ideas, tools, and infrastructure wherever you see a problem to be solved·Explore new technologies in the restaurant and hospitality industry·Collaborate with Product, Design, and Engineering teams to establish and drive the product visionWho You Are:·You have extensive experience with Swift·You have some experience with SwiftUI·You have a great understanding of one or more software architecture patterns, preferably MVVM·You have demonstrated skills in delivering high-quality code that is well-documented, well-tested, and highly maintainable·You have experience working with designers and product managers·You keep up to date with the state-of-the-art of iOS development·You are willing to learn new technologies and you effectively use them·You have a strong sense of responsibility and ownership for your own work·You enjoy offering help and are not shy about seeking help·To put it simply: you care. You care about your work, your codebase, your app, your career growth, your team’s culture and future, and our collective efforts in building world-class software in a world-class engineering team!How You Will Make an Impact in This Role:·Build iOS applications with an eye for detail and excellence·Use dependency management and build tools such as xcodebuild, GitHub Actions, Swift Package Manager, CocoaPods, Tuist·Proactively find and fix bugs·Do performance analysis and optimization·Understand the pyramid of testing and know how and when to use unit, integration, and UI tests·Design solutions for open ended problems·Collaborate with designers and product managers, and give them feedback to help achieve intuitive UX with pixel-perfect UI and polished animations·Help your teammates by reviewing their pull requests, answering their questions, unblocking them when they are stuck·Create opportunities to brainstorm, share different perspectives, and seek different opinions to help achieve the best possible engineering solution·Look beyond what is on your plate for the active sprint and pay attention to what others in your own team and the larger engineering organization is building·Keep an eye on what is coming down the pipeline on the roadmap and get a good grasp of the company and product visionMinimum Qualifications:·7+ years of software development experience·4+ years of iOS development experience·Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline (or equivalent work experience)Technologies That You Will Encounter on Our Mobile Team:These are technologies you will encounter as an iOS Engineer.·Swift·Objective-C (very limited legacy code)·UIKit·SwiftUI·MVVM·REST APIs·XCTest / XCUITest·SwiftLint·Swift Package Manager (SPM)·CocoaPods·Realm·Combine·PromiseKit·Jenkins·GitHub Actions·TestFlight·Firebase·Postman·Figma·Jira·ConfluenceTechnologies That You May Encounter on Our Larger Engineering Organization:These are technologies you don’t need to work with unless you are interested in to do so. We encourage you to collaborate with other teams using these technologies.·Kotlin·Jetpack Compose·Tuist·AWS (EC2, RDS, S3, SQS, SNS)·Python·MySQL·GraphQL·React·Redux·Webpack·CaptchaSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior iOS Engineer - Resy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmexExperience in application design, software development, and testing, preferably in an Agile environment. <ul><li>Experience with relational and NoSQL databases, including PostgreSQL, MongoDb, Couchbase, or Cassandra is a plus. </li></ul><ul><li>Experience designing and developing REST APIs for high volume clients. </li></ul><ul><li>Experience with continuous integration tools (Jenkins, GitHub Actions) a plus. </li></ul><ul><li>Experience with automated build and test frameworks a plus. </li></ul><ul><li>Aptitude for learning and applying new technologies and translate them into working software. </li></ul><ul><li>Experience with container and container orchestration technologies, such as Docker and Kubernetes, a plus. </li></ul><ul><li>Experience with collaboration tools (GitHub, JIRA, Confluence, etc.), a plus. </li></ul><ul><li>Strong ability to develop unique, outside the box ideas </li></ul><ul><li>Strong analytical, problem-solving/quantitative skills </li></ul><ul><li>Willing to take risks, experiment, and share fresh perspectives </li></ul><ul><li>Ability to effectively communicate with internal and external business partners. </li></ul><ul><li>Experience with leading mid size teams</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineer - CI/CD Solutions Engineering

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join #TeamAmex and let’s lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.Lounge Services is part of the Amex's Membership Services team. We make membership an indisputable competitive advantage by being part of the Card Members digital's journey to find, access and experience lounges. We are looking for a talented and experienced NodeJS backend engineer to join our growing team. The successful candidate will be responsible for designing, developing, and maintaining scalable and efficient backend systems that power our applications. The ideal candidate will have a strong background in backend development, solid understanding of distributed systems, and experience with cloud technologies.Responsibilities:<ul><li>Design, develop, and maintain high-performance backend services and APIs.</li><li>Collaborate with multi-functional teams to gather requirements, architect solutions, and implement features that meet business needs.</li><li>Implement best practices for code quality, testing, and deployment automation.</li><li>Conduct code reviews, provide constructive feedback, and mentor junior engineers to foster a culture of continuous learning and improvement.</li><li>Stay updated on emerging technologies and industry trends, evaluating new tools and frameworks to improve efficiency and productivity.</li><li>Work closely with DevOps teams to deploy and manage backend services in cloud environments (e.g., AWS, Azure, Google Cloud).</li><li>Collaborate with frontend engineers to define API contracts and ensure seamless integration between frontend and backend systems.</li><li>Communicate effectively with team members, stakeholders, and management to provide project updates, status reports, and technical recommendations.</li></ul>Requirements:<ul><li>Bachelor’s degree in computer science, Engineering, or related field. Master's degree preferred.</li><li>3+ years of experience in backend development, with a strong proficiency in NodeJS.</li><li>Solid understanding of distributed systems architecture, microservices, and RESTful API design principles.</li><li>Experience with cloud platforms and services and containerization technologies (e.g., Docker, Kubernetes).</li><li>Proficiency in SQL and NoSQL databases</li><li>Strong problem-solving skills, with the ability to analyze complex technical challenges and propose effective solutions.</li><li>Experience with version control systems (e.g., Git) and CI/CD pipelines.</li><li>Excellent communication skills, with the ability to collaborate effectively with multi-functional teams and stakeholders.</li><li>Proven track record of delivering scalable and reliable backend solutions in a fast-paced, Agile/Scrum environment.</li><li>Ability to adapt to changing priorities, multitask effectively, and thrive in a dynamic, collaborative work environment.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineer - NodeJS Backend Engineer - Lounge Services

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Corporate Onboarding is one of American Express’ top initiatives and a core component is crafting flawless user experiences that presents a product offering to serve a wide range of Corporate Client structures. The purpose of this team is to modernize the onboarding process globally by leading with a product mentality to develop strong capabilities that support the customer and scale the growing Corporate business.The Onboarding Capabilities team is a fast-paced &amp; innovative team that partners with a cross functional set of collaborators including Sales, Marketing, Risk, Product, Compliance and Tech partners across the globe to modernize the onboarding experience. This role will focus on a specific capability pillar that is at varying maturities across markets with varying offerings.<h4>How will you make an impact in this role?</h4>In this role, the Senior Associate Digital Product Management will support development by breaking down new features into user stories and implementing scrum ceremonies in addition to analyzing effectiveness and seeing opportunities based on a product roadmap. The role will partner closely with cross functional teams to ensure efficient prioritization and delivery of the backlog.<ul><li>Provide support for and/or lead core development projects within the Corporate Onboarding experience</li><li>Support requirement gathering and the creation of agile user stories and acceptance criteria</li><li>Complete scrum team planning and story prioritization of the product backlog daily</li><li>Lead critical post-launch analysis for the team’s core product releases, testing, and ongoing product performance and optimization</li><li>Partner closely with engineering and design to continuously optimize the UI/UX of onboarding capabilities</li><li>Partner closely with Product Managers to understand the business needs and provide ongoing updates on key work in progress</li></ul><h4>Minimum Qualifications:</h4><ul><li>Bachelor’s Degree required</li><li>Digital product development experience</li><li>Highly organized, detail oriented with a proven track record to handle multiple work flows</li><li>Strong written and verbal communication skills</li><li>Ability to work with and analyze sophisticated inputs, extracting key themes and messages to drive decisions</li><li>Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced environment</li><li>Strong relationship management and problem-solving skills</li><li>Understanding of Agile principles and experience working in Scrum</li></ul><h4>Preferred Qualifications:</h4><ul><li>Preferred 3+ years of digital product development experience</li><li>Familiarity with basic UX/UI principles</li><li>Level of curiosity about backend systems</li><li>Experience in matrix organizations and cross-functional environments</li><li>Driven, curious and diligent problem solver with a desire to learn, challenge the status quo and collaborate to make an impact</li><li>Passionate about delivering best-in-class user experiences, working with technology, and being an active contributor to the product culture at American Express</li><li>Experience with JIRA, Confluence, Rally, Adobe Omniture, Tableau, and Invision a strong plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate - Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Enterprise Digital &amp; Data Solutions (EDDS) creates unified digital experiences for prospects and members across the entire customer lifecycle, powered by data and supports AXP growth by designing best-in-class digital &amp; data capabilities and platforms.The objective of the Enterprise Digital and Data Solutions (EDDS) Control Management Governance team is to establish the Operational Risk and Controls strategy for EDDS,&nbsp;set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.EDDS is looking for a Senior Manager of Governance &amp; Risk Advisory focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.How will you make an impact in this role?The Senior Manager, EDDS Governance &amp; Risk Advisory will:<ul><li>Operate as a front-door to Operational Risk Management (ORM) and help Business Unit (BU) and functional partners navigate ORM for clear solutions to BU-related risk questions.</li><li>Facilitate risk awareness and education within product and service teams to enhance their ability to manage risks effectively.</li><li>Facilitate the understanding and use of the risk governance framework across BUs through regular communication.&nbsp;</li><li>Coordinate with product development and service delivery teams to embed ORM considerations into the product lifecycle and service operations.</li></ul><ul><li>Manage the support of the development of operational risk framework to enable effective risk management and decision making in the BU.</li><li>Assess the needs of BU and functional leaders to ensure sufficient understanding of ORM and controls (e.g., annual knowledge assessments and refresher trainings).</li><li>Compile best practices and learnings from historical product launches and change management initiatives, and share as appropriate.</li></ul><ul><li>Support sharing insights, better practices, themes, etc. across the enterprise.</li></ul>Minimum Qualifications<ul><li>4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.</li><li>Excellent project management, communication, and interpersonal skills.</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.</li><li>Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li></ul>Preferred Qualifications<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>Experience in at least one of the following: <ul><li>Translating operational risk strategy and appetite into execution guidelines. </li><li>Review the tracking and identifying of issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds. </li><li>Oversee the implementation of the operational risk governance frameworks. </li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards.</li><li>Manage the operational risk exam management processes.</li><li>Experience in financial services industry.</li></ul></li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is&nbsp;required&nbsp;as the company will not pursue visa sponsorship for these positions.

Senior Manager - Control Management, Governance  & Risk Advisory

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Your mission:In this role, you will be responsible for managing a group of ~7 Lead Generation Representatives whose main objective is to guide customers through the American Express Business Line of Credit application process and ultimately help qualify as many applicants as possible. Success in this role is measured by the team hitting and exceeding quarterly sales goals in a competitive, collaborative, and compliant environment. What you’ll be doing:<ul><li>Manage a group of Lead Generation Representatives</li></ul><ul><li>Conduct call monitoring for effective coaching and feedback</li></ul><ul><li>Develop team through motivation, guidance, and product knowledge</li></ul><ul><li>Track and coach towards quarterly targets</li></ul><ul><li>Collaborate with other teams across the organization</li></ul><ul><li>Participate is projects to help grow and optimize Lead Gen as a whole&nbsp;</li></ul><ul><li>Utilizing leading indicators and reporting to coach to individual performance</li></ul><ul><li>Partner with key stakeholders to improve the product, processes, and procedures.</li></ul>Expectations:<ul><li>Operate in a compliant and ethical manner</li></ul><ul><li>Contribute to the success of Lead Gen as a whole by being a thought leader</li></ul><ul><li>Uphold Amex’s Bluebox Values on a daily basis in everything you do&nbsp;</li></ul><ul><li>Manage multiple workstreams while simultaneously supporting your team</li></ul><ul><li>Become a subject matter expert (SME) on business line of credit to support your team</li></ul>What we’re looking for in you:<ul><li>3-5+ years of sales experience selling to SMBs </li></ul><ul><li>Past telephone sales experience </li></ul><ul><li>History of consistently exceeding sales goals </li></ul><ul><li>Experience selling software, platform and/or SaaS solutions to SMBs </li></ul><ul><li>Has a desire to grow personally and professionally </li></ul><ul><li>Experienced at growing and developing others</li></ul><ul><li>Strong communication skills</li></ul><ul><li>Salesforce experience a plus</li></ul><ul><li>Collaborator that can work with cross-functional partners</li></ul><ul><li>Previous sales leadership experience a plus</li></ul>Interpersonal skills we’re looking for: <ul><li>Empathy: Demonstrate that you genuinely care about others.</li></ul><ul><li>Creativity: Think outside the box; take risks and ignore doubts in an effort to challenge the status quo.</li></ul><ul><li>Proactivity: Resourceful, has grit, and a positive "can-do" attitude; acts without being told what to do.</li></ul><ul><li>Flexibility/Adaptability: Can handle rapidly changing priorities and projects.</li></ul><ul><li>AnalyticalSkills: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it; exhibits a probing mind and achieves penetrating insights.</li></ul><ul><li>Follow-Through: Follows through on items without being managed.</li></ul><ul><li>Communication: Excellent communication and influencing skills and ability to work across multiple groups with ease.</li></ul><ul><li>Colleague Development: Ability to provide back and forth feedback with direct reports to help progress career development and individual performance. </li></ul><ul><li>Compliant &amp; Ethical: Operating with a strong moral compass, doing the right thing even when it isn’t the easy thing.  </li></ul>This will be a Hybrid position where you will be in the office 3 days a week.Working hours are Monday through Friday, 11-7 EST.Training schedule &amp; hours may differ from working hours.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager, Lead Generation - Business Blueprint

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Banking Product Development team is responsible for launching and managing internally built as well as partner sourced digital products and services that support American Express’ banking products. We play a central role in identifying customer needs, building unique experiences, and leading teams across the company to launch products.As part of that team, the Senior Associate Digital Product Management for Servicing Capabilities will play a key role driving the end-to-end functionality, user experience, and roadmap for the tools and platforms our Customer Care teams rely on to provide best-in-class service to our Checking and Savings customers.&nbsp;&nbsp;You will collaborate with internal and external stakeholders, acting as a single point of contact for product development.&nbsp; You will be a key player in the planning and execution of large scale servicing platform migrations, developing the next generation of servicing tools with an intuitive and powerful user experience for our front and back office Customer Care teams.&nbsp; You'll have direct access to our end users and the opportunity to see your work in use and hear feedback from our colleagues who use it.How will you make an impact in this role?&nbsp;In this role, you will:<ul><li>Partner with Product Management and Operations partners and the Global Servicing Group to define the servicing roadmap for front and back-office capabilities.</li><li>Coordinate with key stakeholders including GCO, Compliance, Privacy, and Risk teams to incorporate essential requirements.</li><li>Collaborate with product teams to ensure feature prioritization aligns with broader product and organizational goals&nbsp;</li><li>Ensure requirements are clearly documented and vetted by relevant stakeholders according to Banking Product Development team best practices</li><li>Author Capabilities, Features, and User Stories in Jira, ensuring that all requirements and acceptance criteria are clearly documented and organized</li><li>Assist with User Acceptance Testing, including <ul><li>Ensuring platform teams needed for test support are engaged</li><li>Leading calls with platform teams to diagnose defects and identify and document root causes</li><li>Meeting regularly with test execution leads to understand overall progress</li><li>Communicating overall testing status to stakeholders via daily and weekly status reports</li><li>Approving test cases and results</li></ul></li><li>Lead post-implementation testing, ensuring all necessary test cases are successfully executed and results documented</li><li>Mitigate project risks and manage resourcing needs; resolve impediments through escalation as needed</li><li>Collaborate with Product Management partners to assist the Global Servicing Group with detailed servicing procedures and customer representative training assets&nbsp;</li><li>Serve as the single point of contact for the Global Servicing Group and Servicing platform teams&nbsp;</li><li>Leverage feedback from customers and servicing representatives to iterate and drive product and process improvements&nbsp;</li></ul>Minimum Qualifications:<ul><li>1+ years of experience in Agile Product Development&nbsp;</li><li>Enthusiasm for exceptional products and services, and excellence in your work.</li><li>Ability to empathize with the customer service representatives who rely on the digital tools we provide as well as Amex’s customers who use our products and may interact with our servicing teams.</li><li>Excellent communication skills across globally distributed teams, with the ability to engage, influence, and inspire partners to drive collaboration and alignment</li><li>Ability to articulate existing product functionality and requirements for new enhancements. You are known as a businessperson who can speak both tech and business languages.</li><li>Curiosity and hunger to know how things work, and the ability to use that knowledge to make connections and find opportunities for continuous improvement</li><li>Deep understanding of technology and product development processes</li><li>An entrepreneurial mindset and a bias toward action</li><li>Highly organized, taking individual initiative and accountability for getting results</li><li>Strong project management skills&nbsp;</li><li>Bachelor’s degree</li></ul>Preferred Qualifications:&nbsp;<ul><li>Experience with Banking functions and product development</li><li>Experience with Servicing-specific capabilities and product development</li><li>Experience working with external partners</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees -&nbsp;Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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