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Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. This position is technology-intensive! JOB DESCRIPTION<ul><li>Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.   2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. </li><li>Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. </li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. </li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. </li><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.   </li><li>Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. </li><li>Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.  </li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.  </li></ul>#LI-SV1Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required) </li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar

Maintenance Supervisor - Ltd. Findlay

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION<ul><li>Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.   2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. </li><li>Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. </li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. </li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. </li><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.   </li><li>Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. </li><li>Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.  </li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.  </li></ul>#LI-LM1The hourly rate for this position is $28.00 - $32.00Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required) </li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Maintenance Supervisor - The Asbury

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTIONIn addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.  <ul><li>Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.   2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. </li><li>Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. </li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. </li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. </li><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.   </li><li>Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. </li><li>Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.  </li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.  </li></ul>#LI-KKThe hourly range for this position is $29.50 - $38.00Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required) </li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Maintenance Supervisor - Youngstown Flats

As the APAC Procurement Manager for organisation, you will lead procurement efforts across the Asia-Pacific region, overseeing compliance, strategic sourcing, supplier relationships and purchasing. Your role will be pivotal in driving cost-effective procurement practices while managing operations in China, Japan, Singapore, and Australia. JOB DESCRIPTIONCompliance and Risk Mitigation:<ul><li>Stay informed about regulatory changes and compliance requirements in each APAC country.</li><li>Implement and enforce global procurement policies including implementation of RFP software into the APAC region</li><li>Manage contract lifecycles and mitigate supply chain risks.</li><li>Review and enhance current processes to align with Greystar’s Corporate Governance framework.</li><li>Effectively utilise RFP management software for efficient procurement process management.</li><li>Monitor procurement processes, identifying enhancement opportunities within our governance framework to drive evolution and optimisation. </li></ul>Supplier Relationship Management:<ul><li>Cultivate strong relationships with suppliers across APAC.</li><li>Monitor supplier performance, conduct regular reviews, and address any issues promptly.</li><li>Ensure timely delivery of goods and services while maintaining quality standards.</li><li>Collaborate closely with the Director of Supplier Support and global team to develop procurement strategies.</li></ul>Market Intelligence:<ul><li>Keep abreast of market trends, pricing fluctuations, and industry developments.</li><li>Leverage market intelligence to optimise procurement decisions.</li></ul>Additional Responsibilities Strategic Sourcing and Purchasing:<ul><li>Develop and execute direct spend sourcing strategies for real estate-related goods and services.</li><li>Collaborate with business stakeholders to align procurement activities with organisational goals.</li><li>Drive cost savings initiatives through effective negotiations and supplier management.</li><li>Oversee the end-to-end purchasing process, including requisitions, purchase orders, and vendor selection.</li><li>Ownership of managing contracts and supplier relationships to meet operational needs effectively. </li></ul>

APAC Procurement Manager

Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. JOB DESCRIPTION<ul><li>Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.   2. Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new moveins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. </li><li>Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards. </li><li>Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed. </li><li>Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required. </li><li>Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.   </li><li>Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual. </li><li>Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.  </li><li>Conducts regularly scheduled Greystar safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.</li><li>Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.  </li></ul>#LI-LM1The hourly rate for this position is $30.00 - $32.00Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.Robust Benefits Offered for Full-time Team Members:<ul><li>Medical, Dental, Vision, Life</li><li>401(k) with Company Match (eligibility required) </li><li>Short-term &amp; Long-term Disability</li><li>Critical Illness/Accident/Hospital Indemnity Plans</li><li>Employee Assistance Program</li><li>Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave</li></ul>For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Maintenance Supervisor - Allura

ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more.  Join our pioneering team and launch your career to new heights!SOFTWARE ENGINEER II - OPERATIONS SOFTWAREBased onsite at Rocket Lab's global headquarters in Long Beach, CA the Software Engineer II on the operations software teamis responsible for developing and maintaining software that provides display, capture &amp; management of telemetry data, and commanding to enable Electron, Neutron and Photon testing and mission operations. You will support the Operations Software Team and Terrestrial Software organization, with developing and maintaining software required to ensure mission success.WHAT YOU’LL GET TO DO:<ul><li>Develop and maintain software to ingest, process and store telemetry data.</li><li>Develop and maintain user facing software that is used to launch rockets and perform on-orbit operations for spacecraft.</li><li>Perform independent engineering as allocated and may have product ownership as a responsible engineer.</li><li>Develop documentation for operation of software products.</li><li>Coordinate with stakeholders.</li></ul>YOU’LL BRING THESE QUALIFICATIONS: <ul><li>2+ years of experience and a bachelor’s degree in software engineering, computer science, electrical engineering, OR equivalent years of experience (6+ years of total work experience).</li><li>Experience in Golang Development</li></ul>THESE QUALIFICATIONS WOULD BE NICE TO HAVE:<ul><li>Angular or Typescript development</li><li>User Interface development</li><li>Kubernetes</li></ul>ADDITIONAL REQUIREMENTS:<ul><li>Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus. </li><li>Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing. </li><li>Must be physically able to commute to buildings</li><li>Occasional exposure to dust, fumes and moderate levels of noise. </li></ul>The expected salary range for the position is displayed in accordance with the California Equal Pay for Equal Work Act. Final agreed upon compensation is based upon individual qualifications and experience.  Base salary is only one part of Rocket Lab’s compensation package for this role. You may be eligible for company stock, stock options, or cash incentives, and can purchase discounted stock through Rocket Lab’s Employee Stock Purchase Program. Employee benefits may also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid vacation, holidays, and sick leave; paid parental leave; and other discounts and perks.  Base Pay Range (CA Only)$85,000—$110,000 USDWHAT TO EXPECT We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.   Important information:FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at <a href="mailto:g.biow@rocketlabusa.com.This" target="_blank">g.biow@rocketlabusa.com.This</a> dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:For security reasons background checks will be undertaken prior to any employment offers being made to an applicant.  These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality.  For more information on these Regulations, click here ITAR Regulations.

Rocket Lab

Software Engineer II - Mission Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Provide management information forecasts on a regular basis to plan call center resources. Part of a team in medium/large call center. Focuses on customer needs, call patterns. May assist in the planning of shifts, rotations and leaves of staff.The Global Optimization &amp; Call Management (GOCM) Team’s vision is to be “A World Class, Global, Short-Term Planning &amp; Real-Time Management Team enabling Relationship Care® through Resource Optimization &amp; Abandon Rate Consistency”. As a member of the GOCM team you will work with network leadership and local market team members as part of the Global Center of Excellence supporting the Global Services Group (GSG). The GOCM Analyst works as part of a team focused on executing the Real-Time Management strategy for the Network while providing global system support.The GOCM Analyst must demonstrate strong collaboration and partnership with multiple functional teams including Contact Center Leadership, Technologies, Call Delivery, Vendor Partners, Finance, Marketing, various Centers of Excellence and Planning communities across the globe.Success in the role is measured by contribution to on target delivery of Operational Excellence metrics (e.g. Customer Handling Time), Abandon Rate Consistency, Availability/Shrinkage Optimization, Forecast Accuracy, Voice of the Customer survey results, and Schedule &amp; Operational Effectiveness. The GOCM Analyst will:<ul><li>Partner with network leadership and local market team members to improve forecast accuracy and drive site/skill performance.</li><li>Support global system outages by working with local market teams and technologies to drive resolution and minimize market impairment.</li><li>Partner with the local market teams to identify and prepare for marketing activity/plans and projects that influence call volume forecast and resource plans.</li><li>Partner with Technologies and Operations Leaders to support the implementation of call routing strategies; monitor and report on impacts to the business such as occupancy, service level and call delivery purity (i.e. % calls to preferred agents).</li><li>Review the prior day’s performance against forecast analyzing the issues and impact on Service Level and Abandon Rates Participate in the execution of the Abandon Rate Consistency Plans (including Business Continuity Plans).</li><li>Ensure real-time performance (Calls, Customer Handling Time (CHT) and Staffing) is analyzed on an interval basis throughout the day and recommendations to achieve network goals are provided.</li><li>Negotiate with Business Partners regarding scheduling of activities in order to ensure the center is adequately staffed at all times to service customers.</li><li>Participate in and/or chair routine operational meetings hosted by the GOCM Team with Operations Leaders and other Centers of Excellence in attendance in order to agree on decisions and actions designed to drive operational goals.</li><li>Administer ongoing business reporting in order to ensure all information is accurate and provided in a timely manner: Including integrity of data in key MIS systems such as Compass, Opera etc.</li><li>Identify opportunities to improve and automate reporting.</li><li>Assist with Call Center Management initiatives (e.g. delivering workshops, training and ongoing organizational education).</li></ul>Required:Minimum Qualifications<ul><li>12 months experience using Workforce Management tools (preferably Genesys) with proficiency in scheduling, forecasting, shrinkage data, live IDPs, report exporting and manipulation ACD experience (preferably Avaya CMS) with proficiency in manual skill changes, agent reports, agent traces, live call flows.</li><li>Strong PC skills, including advanced knowledge of Microsoft Excel, Access, PowerPoint, and Word.</li><li>Ability to work flexible hours based on business needs.</li><li>Ability to successfully balance high workload demands, quality and performance on a consistent basis.</li><li>Ability to make quick decisions about contact center dynamics and to take risks as necessary.</li><li>Ability to communicate and influence people at senior levels effectively and without conflict Gain trust, build relationships and influence GSG leadership teams to foster true partnership.</li><li>Understand and shape the key strategies of the business and translate these into day-to-day operational and production management activities.</li><li>Work with the business, marketing &amp; project teams to ensure relevant information is obtained for new products and projects that impact call volume, Handling Time, Availability and staffing levels in order to put relevant plans in place.</li><li>Ability to work across geographic borders as part of a virtual team Strong written and verbal communication skills.</li></ul>Preferred Qualifications<ul><li>Experience in a multi-site contact center environment</li><li>Experience with system support and ticket management</li><li>Ability to explain the drivers of “net staffing”, their current tracking, calculating their forecasted trends, as well as, which levers to pull and when in a real time environment</li><li>Ability to explain key call center planning principles: The Power of One, Economies of Scale, Dynamics of abandoned calls, Laws of Diminishing Returns, Shrinkage factors, Call arrival patterns e.g. Day of week factors, bank holiday impacts and seasonality</li><li>Understanding of the Contact Center Planning Cycle</li><li>Bachelor’s Degree</li><li>Ability to work under pressure; able to manage multiple tasks and changing demands with minimum supervision</li><li>Strength in accuracy &amp; attention to detail in a high output &amp; speed environment</li><li>Highly developed analytical and problem solving skills – demonstrating thought leadership</li><li>Strong interpersonal skills to develop and nurture shared ownership in process/project and business goals</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

American Express

Analyst - Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.We are focused on providing the best customer experience everyday through a differentiated set of products &amp; services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce &amp; experiences converge in a more modern, digital &amp; connected world. Enterprise Data Governance &amp; Platforms (EDGP) is part of the larger Enterprise Digital &amp; Data Solutions (EDDS) organization. EDGP improves the customer experience &amp; drives business growth through robust enterprise-wide data policies &amp; governance &amp; enabling a data-driven culture, while developing digital &amp; data platforms that provide insightful customer relationships &amp; allow users to leverage enterprise-wide data capabilities.With digital giants making inroads into the global payments industry &amp; technology transforming how digital information is shared &amp; managed, data &amp; AI are emerging as focal points in negotiations. As such, American Express must continue to advance its overall data strategy to keep pace in the emerging data economy; this role is part of the Enterprise Data Sharing Strategy team, which is tasked with driving incremental business &amp; customer value through the creation of inbound &amp; outbound data strategies, safeguarding of customer &amp; Enterprise interests, considering the ethical implications of data sharing &amp; usage, &amp; deepening of third-party relationships that align with Blue Box Values.Key Roles &amp; Responsibilities<ul><li>Proactively advise internal business partners on data-driven initiatives for key strategic partnerships, products, &amp; services with a focus on leveraging our data as a strategic asset.</li><li>Lead the team’s digital advertising practice area—including support strategic Data Rider negotiations, articulate Business requirements &amp; strategic data positions, &amp; partner closely with GCO Colleagues &amp; Marketers.</li><li>Identify opportunities to create strategic positions &amp; principles to empower the organization &amp; evaluate new partnership opportunities more quickly.</li><li>Negotiate &amp; influence cross-functional teams to ensure appropriate business alignment.</li><li>Perform internal &amp; external benchmarking to articulate the value of American Express data &amp; through research &amp; consultative engagement.</li><li>Provide thought leadership around how new technologies fit into our data sharing strategy; animate working groups, &amp; help "connecting the dots" across the enterprise to drive &amp; accelerate new initiatives.</li><li>Prepare &amp; lead trainings to educate a wide range of audiences on the defined strategy &amp; supporting processes.</li></ul>Qualification Requirements:We are looking for highly motivated individuals with strong partnership &amp; strategy experience, who can support engagements with multiple business units across American Express with a wide array of data-sharing issues. <ul><li>5+ years of related work experience </li><li>Exceptional interpersonal, communication, negotiation &amp; influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, &amp; with external partners</li><li>Strong interest in digital ecosystems, digital advertising, artificial intelligence, &amp; new data technologies</li><li>Experience in leading &amp; driving projects with cross-functional teams </li><li>Excellent oral &amp; communication skills, experience in presenting to a wide range of audiences</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.

Senior Manager-Enterprise Data Sharing Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Reporting to the Director of Network Business Planning &amp; Partnerships, the Senior Manager will be responsible for key network governance &amp; planning initiatives, including investment planning, KPI tracking, and customer research to inform network product strategy.The Senior Manager of Network Business Planning &amp; Partnerships will be responsible for driving the following activities:<ul><li>Support investment planning ensuring a seamless process for the network</li><li> Perform research to inform the roadmaps and strategic direction of the network and network products</li><li>Establish &amp; monitor overall network performance (KPIs, scorecards, etc.)</li><li>Support the creation of material for Enterprise forums with senior stakeholders across all business units </li><li>Stay informed with initiatives across the enterprise and connect the dots across all network products</li><li>Support urgent and important strategic initiatives with thought leadership and drive stretch project</li></ul>The successful candidate will have the following:<ul><li>Relevant experience: Strategic thinker with strong business acumen and track record of developing frameworks in white space.  Consulting experience preferred.</li><li>Transformational spirit: Proven track record of change management and delivery in complex and highly matrixed organizations.</li><li>Executive communication skills: Outstanding communicator with the ability to distill complex topics into clear and concise messages, adapted appropriately for the audience.  Excellent Powerpoint skills and storytelling.</li></ul><ul><li>Relationship Management:Consistent track record of establishing, developing, and leveraging partner relationships.  Strong negotiation skills.</li><li>Thought leadership: Strategic and innovative mindset, with the ability to synthesize and translate insights into opportunities for AXP to drive innovative solutions.</li></ul><ul><li>Highly collaborative: Ability to collaborate, and build strong relationships with, internal and external stakeholders to deliver value beyond traditional means.</li><li>Intellectual curiosity: High intellectual curiosity, with excellent creative and critical thinking and problem-solving skills and ability to deal with ambiguous or undefined problems.</li><li>Great attitude: High energy, an optimistic attitude, and a good sense of humor.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.

Senior Manager, Network Business Planning & Partnerships

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex. The Technology Business Management (TBM) team powers American Express Tech Strategy by enabling Predictability, Transparency, and Efficiency through best-in-class Tech Business Management capabilities. Within TBM is the Technology Portfolio Management team (TPM) which powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management.Within the Technology Portfolio Management team, the Manager of Enterprise Investment Planning will help drive and support the Technology Investment Annual Planning process, enabling process optimizations and promote greater accountability across multiple stakeholders within the Enterprise. This strategic role will actively drive and evolve changes to the existing process to enable the future state, managing the enterprise planning calendar and deliverable to drive investment decisions. The ideal candidate will have a business-oriented and data-driven mindset, growing passion for process and driving innovation, and possess the ability to partner with others to drive changes. This highly visible role will require a collaborative orientation and strong attention to detail to help evolve the way we manage our technology investment. This is a hybrid role based in New York; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3 days per week. Leaders and colleagues will plan common days for in-person connection, collaboration, and events.What you’ll do:<ul><li>Enable financial and capacity planning &amp; forecasting across a $2.0B+ Technology investment portfolio, including scenario planning and ad-hoc analytics</li><li>Support Enterprise Investment Planning, and enable actionable insights to Technology Leadership to manage delivery risk and optimize investments across and within portfolios</li><li>Build and maintain a strong partnership with Tech Finance to collaborate and execute deliverables for the Enterprise forecasting, annual and long-range plans</li><li>Drive process optimizations to transform Technology investment process, planning, and investment decisions</li><li>Execute investment planning calendar, driving awareness and delivery of critical milestones</li><li>Support stakeholder feedback sessions to inform solutions and drive high customer satisfaction  </li></ul>Who you are:<ul><li>Intellectually curious and data-driven with prior experience in financial scenario modeling, data analytics and executive summarization to avert risk and support recommendations</li><li>Strong communicator with the ability to engage, and partner with others to work towards shared outcomes and influence without authority</li><li>Results oriented, with demonstrated results in a fast paced and dynamic environments</li><li>Intellectually curious and data-driven with prior experience in financial scenario modeling, data analytics and executive summarization to avert risk and support recommendations</li><li>Passion for continual improvement, process re-tooling, and automation; seeks new ways to improve effectiveness, quality, and compliance</li><li>Versed in the processes and tools that drive Technology portfolio and financial management such as Rally, Jira, Clarity, Apptio, Oracle, and Ariba</li><li>Familiar with Agile and SAFe methodologies; empathetic to Agile team needs a plus</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: <a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

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