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Title: Adjunct Instructor – Computer Science (Pool)
POSITION SUMMARY This position is responsible for delivering quality instruction in an equitable environment.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach courses via on-ground, online and hybrid or web-enhanced delivery modes as assigned. Work with course leads and/or program coordinators to ensure consistent and equitable student experiences. Utilize the College’s learning management system to provide course materials to students. Submit updated department syllabus prior to the first day of class. Regularly check College email account and department mailbox. Respond to emails/messages within 48 hours, except on weekends. Complete all required reports, such as attendance, Early Alerts, student progress reports, grade submissions, and administer and return surveys and student outcome assessments by the deadlines. Submit final grades for each semester by the deadline established by the Registrar. Comply with all College and TBR policies and guidelines.
REQUIRED QUALIFICATIONS Master’s degree in Computer Science or Master’s degree and 18 graduate hours in Computer Science or closely related field
PREFERRED QUALIFICATIONS College level teaching experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of and/or experience with a variety of instructional delivery modes, including synchronous and asynchronous online teaching. Ability to communicate effectively and work cooperatively with a diverse student, faculty and staff population. Proficient with Microsoft Office applications.
Rate of Pay: $650.00 - $740.00 per credit hour
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for adjunct pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.

Motlow State Community College


      Adjunct Instructor - Computer Science (Pool)
    

Title: Adjunct Instructor – Electrical Engineering Technology (Pool)
POSITION SUMMARY This position is responsible for delivering quality instruction in an equitable environment.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach courses via on-ground, online and hybrid or web-enhanced delivery modes as assigned. Work with course leads and/or program coordinators to ensure consistent and equitable student experiences. Utilize the College’s learning management system to provide course materials to students. Submit updated department syllabus prior to the first day of class. Regularly check College email account and department mailbox. Respond to emails/messages within 48 hours, except on weekends. Complete all required reports, such as attendance, Early Alerts, student progress reports, grade submissions, and administer and return surveys and student outcome assessments by the deadlines. Submit final grades for each semester by the deadline established by the Registrar. Comply with all College and TBR policies and guidelines.
REQUIRED QUALIFICATIONS Bachelor’s degree in Electrical Engineering or a related field
PREFERRED QUALIFICATIONS College level teaching experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of and/or experience with a variety of instructional delivery modes, including synchronous and asynchronous online teaching. Ability to communicate effectively and work cooperatively with a diverse student, faculty and staff population. Proficient with Microsoft Office applications.
Rate of Pay: $650.00 - $740.00 per credit hour
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for adjunct pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.


      Adjunct Instructor - Electrical Engineering Technology (Pool)
    

Title: Adjunct Instructor – Civil and Construction Engineering Technology (Pool)
POSITION SUMMARY This position is responsible for delivering quality instruction in an equitable environment.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach courses via on-ground, online and hybrid or web-enhanced delivery modes as assigned. Work with course leads and/or program coordinators to ensure consistent and equitable student experiences. Utilize the College’s learning management system to provide course materials to students. Submit updated department syllabus prior to the first day of class. Regularly check College email account and department mailbox. Respond to emails/messages within 48 hours, except on weekends. Complete all required reports, such as attendance, Early Alerts, student progress reports, grade submissions, and administer and return surveys and student outcome assessments by the deadlines. Submit final grades for each semester by the deadline established by the Registrar. Comply with all College and TBR policies and guidelines.
REQUIRED QUALIFICATIONS Bachelor’s degree in Civil Engineering or related field
PREFERRED QUALIFICATIONS College level teaching experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of and/or experience with a variety of instructional delivery modes, including synchronous and asynchronous online teaching. Ability to communicate effectively and work cooperatively with a diverse student, faculty and staff population. Proficient with Microsoft Office applications.
Rate of Pay: $650.00 - $740.00 per credit hour
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for adjunct pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.


      Adjunct Instructor - Civil and Construction Engineering Technology (Pool)
    

Title: Adjunct Instructor – Architectural Design Technology (Pool)
POSITION SUMMARY This position is responsible for delivering quality instruction in an equitable environment.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Teach courses via on-ground, online and hybrid or web-enhanced delivery modes as assigned. Work with course leads and/or program coordinators to ensure consistent and equitable student experiences. Utilize the College’s learning management system to provide course materials to students. Submit updated department syllabus prior to the first day of class. Regularly check College email account and department mailbox. Respond to emails/messages within 48 hours, except on weekends. Complete all required reports, such as attendance, Early Alerts, student progress reports, grade submissions, and administer and return surveys and student outcome assessments by the deadlines. Submit final grades for each semester by the deadline established by the Registrar. Comply with all College and TBR policies and guidelines.
REQUIRED QUALIFICATIONS Bachelor’s degree in Architecture or a related field
PREFERRED QUALIFICATIONS College level teaching experience
KNOWLEDGE, SKILLS AND ABILITIES Knowledge of and/or experience with a variety of instructional delivery modes, including synchronous and asynchronous online teaching. Ability to communicate effectively and work cooperatively with a diverse student, faculty and staff population. Proficient with Microsoft Office applications.
Rate of Pay: $650.00 - $740.00 per credit hour
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire. Applicants may be subject to a background check.
AVAILABILITY/CLOSING DATE This posting is not a guarantee of an open position. Applications for adjunct pool positions are accepted on a continuous basis and reviewed by the department when openings become available. Postings close annually on October 31st. Interested applicants who wish to maintain an active application within the system must re-apply each year.


      Adjunct Instructor - Architectural Design Technology (Pool)
    

ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit <a href="http://www.greystar.com" target="_blank">www.greystar.com</a>. JOB DESCRIPTION SUMMARYThe Technology Services Analyst will participate in establishing and defining system improvement requirements for the Company’s Property Management Software platforms by gathering, analyzing and reporting on data from clients, on-site and corporate team members. The Technology Services Analyst will assist in prioritizing projects related to system enhancements that will advance Property Management Software platforms to meet the organization’s needs. This position will sit on our Customer Success team.JOB DESCRIPTION <ul><li>Partners with Customer Success Project Manager to develop strategies to improve project execution for the RealPage, Yardi and Entrata software platforms.</li><li>Develops effective communication templates, promotional materials and engaging presentations.</li><li>Prioritize Property Management Software improvement projects to meet everchanging needs of the Company.</li><li>Attends and participates in presenting goals, roadmaps and metrics related to Property Management Software to the organization.</li><li>Participates in gathering of business requirements to understand and document current state workflows and evaluate information in alignment with project objectives.</li><li>Collaborates on a regular basis with internal resource teams including but not limited to: Software Training, Operations, Legal/Lease Compliance, and on-site and corporate team members.</li><li>Interfacing&nbsp; with&nbsp; stakeholders and&nbsp; service&nbsp; providers,&nbsp; ensuring&nbsp; services are designed to meet their agreed service levels and targets.</li><li>Effectively engage and communicate with internal and external customers/clients.</li><li>Owns tasks on projects related to implementation or enhancement of Property Management Software.</li><li>Builds and maintains relationships with intra-departmental groups to support shared goals.</li><li>Actively contributes to team effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action.</li><li>Ensures project parameters are documented, kept current and communicated regularly to the project stakeholders.</li><li>Work with the Customer Success team to develop and execute surveys and focus groups that gather Property Management Software performance metrics from customers.</li><li>Evaluates and analyzes the Property Management Software performance metrics to identify functionality gaps and software needs.</li></ul>Knowledge, Skills, Abilities:<ul><li>Residential property management experience preferred</li><li>Advanced knowledge of Yardi, RealPage and Entrata product suites</li><li>Strong quantitative and technical/computer skills (including proficiency in Microsoft Excel, PowerPoint and project management software)</li><li>Public speaking - Ability to speak to large groups of people with confidence</li><li>Creativity, problem-solving and effective communication skills are essential</li><li>Proficiency in managing multiple timelines and projects simultaneously, setting priorities, and working with little or no direct supervision</li><li>Excellent organizational and follow-up skills, ability to set and manage multiple priorities, and oversee detailed project and other intricate plans</li><li>Demonstrated successful collaboration with multiple teams</li><li>Project management experience a plus</li></ul>#LI-RS1The salary range for this position is $68,000 - $85,000Additional Compensation:<ul><li>Corporate Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in&nbsp;an annual bonus program based on&nbsp;individual and company performance.</li><li>Onsite Property Positions:&nbsp;In&nbsp;addition to the base salary, this role may be eligible to participate&nbsp;in weekly, monthly, and/or quarterly bonus programs.</li></ul>Robust Benefits Offered*:<ul><li>Competitive Medical, Dental, Vision, and Disability &amp; Life&nbsp;insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.</li><li>Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.</li><li>For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.</li><li>6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).</li><li>401(k) with Company Match up to 6% of pay after 6 months of service.</li><li>Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).</li><li>Employee Assistance Program.</li><li>Critical Illness, Accident, Hospital&nbsp;Indemnity, Pet&nbsp;Insurance and Legal Plans.</li><li>Charitable giving program and benefits.</li></ul>*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed&nbsp;information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.CLOSING DATENovember 30, 2024

Greystar

Technology Services Analyst

Join the Clean Energy Revolution&nbsp;Become a summer intern at Southern California Edison (SCE) and build a better tomorrow. In this 12-week internship, you’ll gain hands on experience with meaningful work while developing your skills and building your network. We’re big believers that diversity leads to innovation, creativity, and collaboration. As a summer intern, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?&nbsp;Responsibilities&nbsp;<ul><li>Build your network through various intern events.&nbsp;</li></ul><ul><li>Work with department teams on projects.&nbsp;</li></ul><ul><li>Ongoing support to grow personally and professionally.&nbsp;</li></ul><ul><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.&nbsp;</li></ul>Minimum Qualifications&nbsp;<ul><li>Must be currently pursuing a Bachelor’s or Master’s Degree in Computer Science/Cybersecurity or related technical discipline&nbsp;at an accredited institution with a graduation date of December 2025 or later&nbsp;</li></ul><ul><li>2.8 GPA or higher&nbsp;</li></ul>The preferred&nbsp;&nbsp;<ul><li>3.0 preferred GPA or higher&nbsp;</li></ul>You should know&nbsp;<ul><li>This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.&nbsp;</li><li>The internship has a start date of May/June 2025 and end date of August/September 2025.&nbsp;</li><li>Official transcripts will be verified during the on-boarding process.&nbsp;</li></ul><ul><li>We require you to be legally authorized to work for any employer in the United States without visa sponsorship.&nbsp;</li></ul><ul><li>Visit our Candidate Resource page to get meaningful information related to resources, testing information, the hiring process, and more! · Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!&nbsp;</li></ul><ul><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul>Relocation&nbsp;&nbsp;<ul><li>Relocation does not apply to this position&nbsp;</li></ul>About Southern California Edison&nbsp;The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.&nbsp;At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.&nbsp;We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.&nbsp;<h4>Responsibilities</h4><h4>Minimum Qualifications</h4>

Southern California Edison

2025 Summer Internship - Computer Science/Cybersecurity

<h4>Senior Network Engineer</h4>Time type: full timePosted on: October 30, 2024Job requisition id: R4174What we need &nbsp;&nbsp;As a Senior Network Engineer you will play a key hands-on role supporting, designing and maintaining the corporate and customer networking infrastructure. &nbsp;You’ll have an opportunity to drive technical stewardship in the areas of research and development, technical implementations, infrastructure support and escalation. &nbsp;&nbsp;What we do  &nbsp; GreenBox is pioneering warehousing-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising.    &nbsp;*GreenBox is an independently managed joint venture between Symbotic and Softbank.   &nbsp;What you’ll do&nbsp;<ul><li>Review, design, and support of wired and wireless network infrastructure (LAN/WAN), WLAN, Firewalls and Cabling.  &nbsp;</li><li>Work with other IT functions (Unified Communications, End User Services) to design and support systems for internal needs.  &nbsp;</li><li>Research new technologies and overlay possible use of new technologies for both internal IT needs, and external customer needs.  &nbsp;</li><li>Occasional interaction with customers for implementation activities.  &nbsp;</li><li>Manage projects from initial scoping to deployment. &nbsp;</li><li>Troubleshoot system outages, and work with other technical staffs to resolve technical issues. &nbsp;</li><li>Solves problems relating to mission critical services to prevent problem recurrence, with the goal of automating response to all non-exceptional service conditions.  &nbsp;</li></ul>What you’ll need &nbsp; &nbsp;<ul><li>Bachelor’s degree in engineering discipline or equivalent work experience.&nbsp;</li><li>Minimum of 6 years of network experience supporting both local and wide area networks.&nbsp;</li><li>Experience in wired and wireless networking with a focus strong knowledge of Layer 2 and Layer 3 communications. &nbsp;</li><li>Experience with SD-WAN technologies.  &nbsp;</li><li>Experience setting up a high availability data center environment. &nbsp;</li><li>Experience with Cisco ASA Firewalls, Cisco ISR’s and VPN connectivity.  &nbsp;</li><li>Experience with Cisco AnyConnect configuration and best practices.  &nbsp;</li><li>Experience with F5 LTM and GTM configuration and best practices.  &nbsp;</li><li>Experience with Aruba WLAN configuration and best practices. &nbsp;</li><li>Knowledge of Linux and Windows servers, with an emphasis on Linux, virtualization technologies and network monitoring tools.  &nbsp;</li><li>Experience working with data center technologies such Core Layer 3 switches including but not limited to TCP/IP, Static routes, Dynamic routing protocols.&nbsp;</li><li>Experience working with Networking technologies and topologies (EIGRP, BGP, OSPF, etc.), Aruba and Cisco switches and routers, Security Information Management, IPS/IDS, Firewalls such as Palo Alto.  &nbsp;</li><li>Experience with Microsoft Azure networking.  &nbsp;</li><li>Experienced with SolarWinds, Scrutinizer and Rancid tools.  &nbsp;</li><li>Cisco certifications are not required but will be helpful.  &nbsp;</li><li>Works well as an independent contributor, a team lead, and a Customer Service agent (for client interactions).&nbsp;</li><li>Willingness and openness to try new technologies, methods, and processes.  &nbsp;</li><li>The IT team is an open, collaborative, and high integrity environment. &nbsp;We seek candidates who fit into our team culture.  &nbsp;</li><li>Ability to provide Tier 3 on-call support coverage for customers after hours and weekend.  &nbsp;</li></ul>Our Environment  <ul><li>Up to 25% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.     &nbsp;</li><li>The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.   &nbsp;&nbsp;</li></ul> #LI-JH2#LI-Hybrid Apply Now

Symbotic

Senior Network Engineer

IT Project Manager/Business Analyst UIW Mission Position Summary The IT Project Manager/Business Analyst will collaborate with cross-functional and technical teams across domestic and international UIW sites to facilitate business analysis and management of project activities. Key responsibilities include managing project operations to support the successful implementation of technological processes and/or system improvements. Additionally, the IT Project Manager/Business Analyst is responsible for assessing business processes, documenting requirements, and delivering data-driven processes and/or technological recommendations that will improve efficiencies and add value. The IT Project Manager/Business Analyst reports to the Assistant Director of Enterprise Applications. Essential Functions Job Duties Knowledge Skills and Abilities <ul> <li>Ability to effectively work with minimal supervision.</li> <li>Strong skills in project management and business analysis methodologies.</li> <li>Experience of knowledge in Microsoft productivity tools.</li> <li>Strong skills in writing SQL queries to analyze and create end-user reports.</li> <li>Strong skills in writing and modifying reports utilizing reporting tools.</li> <li>Ability to effectively facilitate meetings involving both functional and technical teams.</li> <li>Ability to effectively coordinate project activities.</li> <li>Effective oral, written and non-verbal communication skills.</li> <li>Ability to effectively pivot communication style to address the needs of the audience and shifting priorities.</li> <li>Strong skills in critical thinking, time management, analytical and problem-solving skills.</li> <li>Ability to work under pressure and meet targeted deadlines.</li> <li>A record of being flexible, accurate, detail-oriented, reliable, and self-motivated.</li> <li>Ability to maintain confidentiality and exercise discretion in communicating confidential and/or sensitive information.</li> <li>Ability to effectively create training materials and presentations.</li> <li>Ability to work effectively with individuals from diverse communities and cultures.</li> <li>Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA.</li> </ul> Required Education Bachelor's Degree in Computer Information Systems, Information Technology, Computer Science, Business Administration, or relevant degree. Required Work Experience <ul> <li>Three (3) years of professional experience in the field of business analysis. Note that complex internships will be considered.</li> <li>Two (2) years of professional complex project management experience facilitating business process reviews and documenting current processes, gaps, and desired future states. Note that complex internships will be considered.</li> <li>Two (2) years of experience developing and executing presentations for audiences with various technical levels within an organization.</li> </ul> Preferred Qualifications <ul> <li>Four (4) years of professional experience in the field of business analysis.</li> <li>Three (3) years experience facilitating business process reviews, documenting current processes, gaps, and desired future state.</li> <li>Three (3) years experience working in an educational/university environment.</li> <li>Three (3) experience working with Ellucian Banner Applications.</li> <li>Three (3) years of experience facilitating business process reviews and documenting outcomes.</li> <li>Three (3) years of experience using reporting tools such as Argos and Microsoft Power BI.</li> <li>Knowledge of higher education administrative areas and their function, such as the roles within the recruitment, admissions, registration, billing, and business/finance departments.</li> <li>Familiarity with higher education organizational structure, policies, and procedures.</li> <li>Business Analysis or Project Management certification.</li> <li>Bilingual in Spanish.</li> </ul> Required Certifications, Licenses or Registrations None specified. Work Hours Mon through Fri 8am to 5pm with extended hours as needed to meet departmental goals. Physical Demands Ability to regularly move about campus to attend meetings on and off main campus. Posting Number: AS2043PO Job Type: Full Time Job Category: Administrator (exempt) Desired Start Date: 01/06/2025 Position End Date (if temporary): Reports To: Director of Digital Transformation Salary: $71,000 Annualized Open Date: 10/28/2024 Close Date: Open Until Filled: Yes Special Instructions to Applicant N/A. To apply, visit <a href="https://apptrkr.com/5766085" target="_blank">https://jobs.uiw.edu/postings/27564</a> UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).jeid-dd5ef5adcfca88488b9abeafc3f0477a

University of the Incarnate Word

IT Project Manager/Business Analyst

30-Oct-2024<h4>Director of Technology Communication &amp; UX Strategy</h4>Harvard Medical School 67286BRPosition DescriptionHarvard Medical School is seeking a Director of Technology Communication &amp; UX Strategy responsible for creating standards and overseeing strategies which ensure HMS students, faculty, and staff have a seamless and predictable way to access IT resources, assistance, just-in-time information, and learning modules. This role acts as the customer advocate and voice for improvements in technologies and IT processes across IT and sets the bar for how a service is delivered and communicated to the HMS community. The role will improve availability and user awareness of round-the-clock self-service resources, training, and information to minimize wait times for support.The Director of Technology Communication &amp; UX Strategy will create a vision and strategy for optimizing a user’s experiences, and improvements of existing experiences to enhance user engagement in various areas, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. They will drive requirements gathering, execution, and completion of enterprise-wide projects. The Director will serve as the lead service owner for the IT user experience at HMS. They will partner with peers in IT leadership to set the direction for internal operational improvements and drive the gathering and analysis of user data.&nbsp;Reporting to the Associate CIO, Strategic Service Delivery and Design, the Director will be responsible for:<ul><li>Staff Management and Leadership: Responsible for strategic oversight and daily management of HMS IT organizational communications, UX, and web teams, ensuring alignment with IT goals and smooth project execution. Leads goal-setting, team development, and manages workloads to ensure cohesive delivery of critical IT services and initiatives.</li><li>Strategic Leadership: Leads the development and execution of IT communication and UX strategies, driving long-term engagement goals for HMS IT. Partners with senior leadership to shape transformative IT projects that support institutional objectives.</li><li>Technical Leadership: Serves as the technical lead for IT communications, overseeing systems integration, UX/UI design, and digital tools like CMS platforms. Guides web development teams and ensures technical execution of communication and user experience initiatives.</li><li>Cross-Organizational Leadership: Acts as a cross-functional leader, aligning IT communications with broader organizational goals and fostering collaboration across teams in HMS IT. Represents HMS IT in university-wide initiatives, ensuring seamless, data-driven improvements in service communications.</li></ul>Core Duties:<ul><li>Develops and maintains UX standards and guidelines for HMS IT uniformly across all system applications as a mechanism to transform the customer user experience in partnership with HUIT technical standards.</li><li>Designs and implements training standards, programs and materials to educate the HMS community on IT systems, tools, and best practices.</li><li>Serves as UX subject matter expert by educating all IT stakeholders around the topic of improving the “front end” customer experience and the importance of making it as seamless as possible; Leads change management efforts related to UX initiatives.</li><li>Develops and executes the methodology for reporting UX goals and investments by establishing data driven analytics/key metrics which will help anticipate future needs.</li><li>Designs and facilitates collaborative UX training/workshops and suggests it to the development teams, marketing user experience as a guiding principle across IT.</li><li>Partners with distributed IT members in HPC, HSDM, and Wyss to implement UX best practices that may be adopted by the broader community.</li><li>Discovers and document product requirements, identifying data integrations and user interactions between systems.</li><li>Partners with ITSM leadership to ensure knowledge, release, incident, and Major Incident processes are appropriately supported.&nbsp;</li></ul>Basic Qualifications<ul><li>Minimum of 7 years’ post-secondary education or relevant work experience</li><li>Supervisory experience</li></ul>Additional Qualifications and Skills<ul><li>Minimum three years demonstrated highly specialized knowledge of a specific technology</li><li>Knowledge of information technology applications, processes, software, and equipment</li><li>Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor</li><li>Solid verbal/written communication skills</li><li>Knowledge of system integration across all IT platforms</li><li>Ability to conduct needs assessments and user research</li><li>Problem solving skills while optimizing data and systems for best possible outcomes</li><li>Track record of successful user research experience</li></ul>Certificates and Licenses<ul><li>Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred</li></ul>Additional Information The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines. Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding. The Harvard Medical School is not able to provide visa sponsorship for this position. Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (<a href="https://www.gem.com" target="_blank">https://www.gem.com</a> ?formID=16341e35-cbc6-4904-88a3-09b35763307e)Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionInformation Technology Department Office LocationUSA - MA - Boston Job CodeI1659M IT User Experience Mgt V Work FormatHybrid (partially on-site, partially remote) Sub-Unit------------ Salary Grade059DepartmentInformation TechnologyUnion00 - Non Union, Exempt or Temporary Time StatusFull-time Pre-Employment ScreeningIdentity Commitment to Equity, Diversity, Inclusion, and BelongingWe are committed to cultivating an&nbsp;inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values&nbsp;&nbsp;&nbsp; <a href="https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement" target="_blank">https://hms.harvard.edu/about-hms/campus-culture/mission-community-valu…</a>EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-DK1

Harvard University FAS Human Resources

Director of Technology Communication & UX Strategy

Join the Clean Energy RevolutionBecome&nbsp;an&nbsp;Information Technology Outsourcing Management, Advisor&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll&nbsp;be responsible for overseeing the services that fulfill SCE's business requirements within the Customer Service Meter-to-Cash (M2C) portfolio. You will provide strategic guidance and management to the Managed Service Providers to ensure effective service delivery to M2C business users. You will also manage the daily operations necessary to support and maintain M2C applications, address application service issues, and ensure customer satisfaction throughout the service process. Additionally, you will coordinate and communicate with the business units, various IT teams, and leadership to ensure seamless integration of operational activities. Key focus of role: &nbsp;<ul><li>Partner with Managed Service Providers: Manage daily operation for SAP IS-U application to support SCE customer usage &amp; billing, credit &amp; payment business groups. &nbsp;Ensure application availability and service quality performance measures are met per Business Service Level Agreement and contractual obligations. &nbsp;</li><li>Project and Enhancement:&nbsp;Delivery Support: collaborate with IT project delivery and enhancement team to ensure successful implementation and transition to operation.</li><li>Client Engagement: Manage business relationships and provide comprehensive customer support to help Customer Service Organization meet their KPI targets for billing and credit &amp; payment.</li><li>Portfolio Management:&nbsp;Work closely with IT architects, engineers, infrastructure, and service providers to develop and maintain technology roadmap for applications within area of responsibility. &nbsp;Ensure IT solutions comply with regulatory requirements and data governance policies. &nbsp;</li><li>Vendor Relationship: Coordinate with external vendors and service providers to address defect,&nbsp;enhancements, software updates, and complex technical issues. Ensure timely response and issue resolution as defined by vendor Service Level Agreements. &nbsp;&nbsp;</li></ul> &nbsp;As an&nbsp;Information Technology Outsourcing Management, Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?<h4>Responsibilities</h4><ul><li>Oversees and ensures services are being delivered on time and upholds terms of the contract via governance</li><li>Ensures software renewals are maintained and up to date with the latest software versions</li><li>Collaborates with other IT teams to ensure appropriate integration of operational activities</li><li>Analyzes and improves application service delivery to meet business needs</li><li>Facilitates the resolution of application and operational issues with service providers</li><li>Performs peer reviews on site visit documentation to ensure quality assurance</li><li>Identifies risks and establishes controls on newly outsourced services and activities</li><li>Conducts validation to ensure issues and risks noted during site visits are rectified or mitigated adequately and timely</li><li>Analyzes and reports on operational health to business and IT leadership</li><li>Provides technical expertise to ensure efficient service delivery to business users and to meet business expectations</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4>Minimum Qualifications</h4><ul><li>Seven or more years of experience with IT Operations in a managed services environment.</li></ul>Preferred Qualifications<ul><li>Bachelor’s Degree or higher in Information Technology, Computer Science, or related major.</li><li>Two (2) or more years of experience with working/ managing applications such as SAP IS-U, Itron MDMS/IEE, Itron MDUS and OpenText Exstream.&nbsp;</li><li>Three (3) or more years of experience working with databases such as HANA, Oracle, and SQL and data warehouses such as SAP BW and Snowflake.</li><li>Three (3) or more years of experience with the Agile workflow process and operating modes such as DevOps, Waterfall, Product Lines, Value Streams and SOX compliance.</li><li>Experience in the utility industry.</li><li>Four (4) or more years of experience with business requirement gathering and project management.</li><li>Experience with ITIL or other service management frameworks.</li><li>Experience with having technical conversations or making technical presentations to both technical and non-technical audiences.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with finance professionals.</li></ul>Additional Information<ul><li>This position’s work mode is&nbsp;hybrid.&nbsp;The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li><li>The primary work location for this position is&nbsp;Rosemead, CA&nbsp; However, the successful candidate may also be asked to work for an extended amount of time at&nbsp;either Irwindale, CA or Pomona, CA work locations.</li><li>Position will require up to 25%&nbsp;traveling and being out in the field throughout the&nbsp;SCE service territory.&nbsp;</li></ul><ul><li>Relocation does not apply to this position.</li></ul>About Southern California EdisonThe people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.

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