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Welcome to Whataburger Careers!The Operations Leader leads restaurant operations in a market area to achieve strategic objectives. They guide Area Coaches and ensure that the Whataburger experience is provided to customers and Family Members.<ul><li>Partners with Area Coaches, Ops Leadership and Support System teams to increase profitability.</li><li>Strategizes, plans, and supports new units and market growth.</li><li>Visits restaurants to ensure Whataburger standard operating procedures are being followed.</li><li>Supports Whataburger mission, works towards its vision, role-models its core values, and champions company initiatives.</li><li>Promotes Whataburger brand.</li><li>Provides timely communication.</li><li>Identifies opportunities and makes well-reasoned decisions even in unpredictable situations.</li><li>Coaches and develops Family Members to build the talent pipeline.</li></ul>Key Skills<ul><li>Strategic Planning</li><li>Budgeting</li><li>Marketing</li><li>Negotiation</li><li>Coaching</li><li>Talent Development</li><li>Restaurant Operations </li></ul>Preferred:<ul><li>Bachelor’s degree or equivalent work experience.</li><li>9+ years’ experience supervising others at various organizational levels (e.g. regional or national level).</li><li>Multi-unit management experience in a quick or full-service restaurant.</li></ul>3647 Boiling Springs Rd Boiling Springs SC 29316

Whataburger

Operations Leader in Training - TU 1440

Welcome to Whataburger Careers!The Restaurant Manager oversees the daily operations of the restaurant. They hire and develop talent and provide leadership in community relations, customer service, food preparation, and health compliance.<ul><li>Manages front-of-house restaurant operations, including staff scheduling, customer service, and presentation of the dining room and bar areas.&nbsp;</li><li>Manages the kitchen team to ensure timely and quality food delivery and resolve service issues.&nbsp;</li><li>Hires, trains, and retains talent to deliver extraordinary customer service.&nbsp;</li><li>Conducts regular inventory checks and order restaurant supplies as required to ensure adequate stock levels and prevent stock-outs.&nbsp;</li><li>Ensures profitability for restaurant working with Operating Partners on financial reports and budget management.&nbsp;</li><li>Provides guidance on cleaning, sanitation, and food safety procedures. &nbsp;</li><li>Ensures compliance with health and safety regulations and training.&nbsp;</li></ul>Key Skills&nbsp;<ul><li>Front Counter&nbsp;</li><li>Dining Room Attendant&nbsp;</li><li>Coaching &nbsp;</li><li>Recruitment&nbsp;</li><li>Health &amp; Safety Compliance&nbsp;</li><li>Inventory Management&nbsp;</li><li>Budgeting&nbsp;</li><li>Financial Management&nbsp; </li></ul>Preferred:<ul><li>High school diploma/GED, equivalent work experience.&nbsp;</li><li>1+ years of restaurant leadership experience.&nbsp;</li><li>Food Handlers Certification.&nbsp;</li><li>Food Safety Certification (requirement may vary based on city, county or state).&nbsp;</li></ul>10121 S Memorial Dr Tulsa OK 74133-6903

Restaurant Manager - Unit 1027

Welcome to Whataburger Careers!The Restaurant Kitchen Equipment Service Technician repairs and maintains restaurant equipment. They perform preventive maintenance and ensure completion of work orders. They facilitate communications with management, maintenance service companies (MSC), and vendors.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1!</li><li>Paid Corporate Holidays</li><li>Company Vehicle, Based on Position</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave – Subject to Eligibility Requirements</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - You and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities: <ul><li>Troubleshoots equipment, perform carpentry and address plumbing issues.&nbsp;</li><li>Installs new equipment as needed in accordance with company safety procedures.&nbsp;</li><li>Maintains parts inventory.&nbsp;</li><li>Performs preventative maintenance on kitchen equipment&nbsp;</li><li>Manages work orders meeting Service Level Agreements (SLA).&nbsp;</li><li>Reports on repair work status, schedule, and budget.&nbsp;</li><li>Liaises with third party vendors and review their work.&nbsp;</li></ul>Key Skills:<ul><li>Restaurant Equipment Maintenance&nbsp;</li><li>Refrigeration&nbsp;</li><li>HVAC&nbsp;</li><li>Electrical Systems &nbsp;</li><li>Carpentry&nbsp;</li><li>Plumbing&nbsp;</li><li>Preventive Maintenance&nbsp;</li><li>Budgeting&nbsp;</li></ul>Preferred:&nbsp;<ul><li>High school diploma or equivalent work experience.&nbsp;</li><li>2+ years’ field experience in the HVAC and commercial refrigeration. &nbsp;</li><li>1+ years’ work experience in commercial kitchen equipment repair or educational equivalent.&nbsp;</li><li>3+ years’ experience.&nbsp;</li><li>Environmental Protection Agency (EPA) Certification or CFC Certification &nbsp;</li><li>HVAC State Certified License (preferred).&nbsp;</li><li>State-licensed Mechanical Contractor or Journeyman’s license preferred (required in Oklahoma).&nbsp;</li><li>Commercial Food Equipment Service Association (CFESA) Certification (preferred).</li></ul>1650 E Bert Koun Loop Shreveport LA 71105-5724

Restaurant Kitchen Equipment Service Technician - Shreveport, LA

At Whataburger-Vibe Restaurants, our Operating Partners direct and develop a strong team to drive operational excellence in their restaurant. Operating Partners report to the Area Coach. They lead and supervise all aspects of the Family Member experience in our restaurants, from talent management to recruitment to training and promotion of current Family Members. Operating Partners inspire Family Members to deliver and succeed, and they create action plans based on performance data and financial goals. Operating Partners ensure that operations are always clean, safe, and in the customer's eye, "ready for business."Responsibilities:<ul><li>Leads by example to gain commitment from Family Members by reinforcing team behaviors consistent with Whataburger-Vibe Restaurants Values; inspires people and celebrates the team</li><li>Provides leadership and mentoring to Family Members; accountable for the in-restaurant Family Member experience, aligns the team around a common vision, provides effective coaching, sets realistic expectations, holds themselves and others accountable, and celebrates successes</li><li>Facilitates discussions among Family Members and Managers to ensure expectations are clear, share best practices, address underperforming areas, and resolve open questions</li><li>Exercises high level of independent judgment and discretion in managing the daily operations of the restaurant to ensure effective and efficient performance of the restaurant and its Family Members in all Whataburger operational and customer experience standards</li><li>Trains and coaches Team Leaders and Managers, empowering them to lead their shift and focus on developing their Family Members and serving a Whataburger experience to our guests</li><li>Teaches Managers and Team Leaders on ways to effectively work as a High Performing Team and use operational tools to improve restaurant performance</li><li>Demonstrates appreciation for the contribution of Family Members at all levels by recognizing best work through celebrating and sharing success stories</li><li>Identifies Managers, Team Leaders and Team Members with potential to progress to the next level</li><li>Evaluates progress and provides feedback daily to management team and Team Members</li><li>Demonstrates, explains, and champions change initiatives; ensure change initiatives are deployed in the restaurant</li><li>Leads recruiting, interviewing, and hiring to achieve staffing levels to drive, maintain, and sustain Restaurant High Performing Teams</li><li>Instills a customer-service mindset and demonstrates how to reinforce the brand by engaging with our customers, addressing concerns, and creating a welcoming environment within the restaurant</li><li>Works with Managers and the Area Operations Coach to execute operational plans utilizing reporting tools, customer metrics, and labor metrics to monitor restaurant performance and processes consistent with Whataburger standards of excellence</li><li>Monitors food safety practices to ensure all health and safety standards are being met</li><li>Side by side coaching with Managers and Team Leaders on floor management and shift success</li><li>Develops the budget, expense plans, and sales goals as part of financial planning in order to achieve financial targets; manages profit and loss, oversee financial tasks such as cash reporting, labor, food expenses, repairs and maintenance</li></ul>REQUIREMENTS:<ul><li>Must be at least 18 years of age</li><li>High school diploma/GED or equivalent work experience preferred</li></ul>EXPERIENCE:<ul><li>3-5 years' experience in the restaurant industry preferred</li><li>Previous experience in a restaurant leadership position preferred</li><li>Proficiency in MS Office Word, Excel, Outlook, and PowerPoint preferred</li><li>Strong general knowledge of the organization and its function</li><li>Food Safety Certification (may vary based on city, county, and state requirements)</li><li>Food Handler's Certification</li></ul>WORKING CONDITIONS/TRAVEL REQUIREMENTS:<ul><li>Must be available and work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and be able to work all shifts based on operational needs of the restaurant; 50 hour work week</li><li>Must be able to travel occasionally, both locally and long distances (including air travel) to work sites, meeting sites, and other locations</li><li>Working conditions exist to satisfactorily fulfill job responsibilities</li><li>Must possess a valid driver's license</li><li>Must be able to lift up to 50 lbs. on occasion</li><li>Must be able to stand during entire shift</li><li>Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push on occasion</li><li>Must be able to read (orders on tickets, menu board, receipts, etc.)</li><li>Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, and produce items</li><li>Frequent washing of hands</li></ul>

Operating Partner - Whataburger - WB Yukon (Yukon, OK)

Welcome to Whataburger Careers!This position will spearhead the digital presence and engagement strategy for the brand’s social media channels. This role is responsible for developing, executing, and optimizing social media campaigns across platforms like Instagram, Facebook, X (Twitter), TikTok, Threads and Twitch to drive brand awareness, customer engagement, and loyalty. This position will work closely with the marketing and PR teams, customer service teams and partner agencies to ensure cohesive messaging, promote new products, and respond to customer feedback in real-time. This position uses consumer insights, research, data, analytics and new and emerging trends to develop strategy. This position also facilitates resolution of customer inquiries via social media in conjunction with the Customer Care team.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1</li><li>Flex Weeks - Remote Work Arrangement</li><li>Paid Corporate Holidays</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave – Subject to Eligibility Requirements</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - You and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities: <ul><li>Develops and implements social media strategy as it pertains to Whataburger’s social media accounts. Protects the brand by ensuring the team’s content meets Whataburger brand guidelines.</li><li>Manages social media campaigns and projects and adheres to timelines.&nbsp; Uses business cases to develop campaign ideas and reports back on results to senior leadership.&nbsp;</li><li>Promotes Public Relations and community relations activity on social media and leverages those activities and engagement to identify and pursue brand stories in conjunction with the Brand Content &amp; Communication team.</li><li>Collaborates cross-functionally with Whataburger, departments and external agencies to plan, build and execute social media initiatives.</li><li>Partners with the Public Relations and Community Experience functions to promote community relations activities, share positive brand stories and execute crisis communications plans online.</li><li>Conducts research on social media practices, emerging tools, processes and methods and assists in the development of customer interface tools.</li><li>Develops methods for addressing customer inquiries for support teams at the Home Office and Restaurants and participates in the monthly/quarterly Customer Satisfaction Survey Results Meetings.</li><li>Provides regular reporting and analytics to help inform content development and content strategy.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s Degree in Business or related field or any equivalent combination of education and work experience.</li></ul>Experience:<ul><li>6+ or more years’ experience preferably in social media; 3+ years leading a social media team.</li></ul>Knowledge, Skills and Abilities<ul><li>Proficiency in MS Office Word, Excel, Outlook and PowerPoint</li><li>Proficiency in JD Edwards preferred</li><li>Ability to communicate, influence and negotiate decisions while motivating assigned staff</li><li>Ability to work in a team environment</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary.</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

Social Experience Manager

Welcome to Whataburger Careers!The Operating Partner is responsible for leading a team of Family Members and managing the performance and operations of their restaurant(s). The partner leads key financial, staffing, and brand decisions.Responsibilities<ul><li>Manages profit and loss, oversees financial tasks such as cash reporting, labor, food expenses, repairs, and maintenance.&nbsp;</li><li>Responsible for attracting and retaining talent through key hiring decisions, growth and development plans, and regular performance assessments.</li><li>Works with Managers and the Market Leader to execute operational plans.</li><li>Monitors restaurant performance and processes utilizing reporting tools, customer metrics, and labor metrics.&nbsp;</li><li>Maintains restaurant safety protocols through promotion of all food safety policies, procedures, tools, and systems and creation of a safe work environment.</li><li>Builds relationships with customers and resolves customer complaints.</li><li>Responsible for rollout and adoption of all change initiatives, to include new products, systems, company campaigns and strategies.</li></ul>Key Skills&nbsp;<ul><li>Budgeting&nbsp;</li><li>Recruiting&nbsp;</li><li>Coaching&nbsp;</li><li>Restaurant Operations&nbsp;</li><li>Food Safety&nbsp;</li><li>Presentation Skills &nbsp;</li><li>Labor Law Compliance&nbsp;</li></ul>Preferred&nbsp;<ul><li>Associate degree or equivalent work experience.&nbsp;</li><li>2+ years of management experience in the restaurant or hospitality industry.&nbsp;</li></ul>100 Pottery Rd Commerce GA 30529

Operating Partner - Unit 1304

Welcome to Whataburger Careers!This position leads complex system and process configuration based on the needs of the business and supports day-to-day operations of Whataburger’s implementation of its Human Capital Management Systems (HCMS). Provides functional and technical guidance to all Human Resources functions to support the development of Support Systems and Operations end users as it relates to the utilization of HCMS and components. Takes ownership of analyzing, enhancement, and run-the-business requests. Consults with key business stakeholders to elicit and develop business and technical requirements. Responsible for developing and supporting the configuration, operations, maintenance, testing, troubleshooting, and reporting of the HCMS.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1</li><li>Flex Weeks - Remote Work Arrangement</li><li>Paid Corporate Holidays</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave – Subject to Eligibility Requirements</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - You and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities: <ul><li>Provides functional and technical support of HCMS. Serves as a primary source for tier 2/tier 3 technical advice, guidance, and support to Whataburger Family Members in the utilization of the HCMS and components.</li><li>Develops and maintains integrations and interfaces associated with the multiple modules within the HCMS.</li><li>Conducts research to explore alternative troubleshooting options and ensure they are considered, evaluated, and communicated; makes recommendations and educates our customers on best practices.</li><li>Identifies risks and issues and escalates as necessary.</li><li>Researches and documents recommendations or solutions for upgrades, improvements, issue resolution, and strategies to ensure a stable, available, and protected technical infrastructure.</li><li>Conducts extensive system testing and User Acceptance Testing for enhancements and/or break-fixes. Supports and maintains modifications, utilities, and tools associated with the HCMS and integrated third-party vendors.</li><li>Provides HCMS administration and maintenance as necessary. Maintains key aspects of the system and modifies as business requirements change. Consults with the business and acts as a key contributor to influence and provide input for changes to the system.</li><li>Initiates and/or contributes to the development of accurate documentation of business requirements, training materials, process narratives, and process flows.</li><li>Assists with project planning, documentation, communication, development, training, and implementation activities as needed.&nbsp;</li><li>Analyzes and develops HCMS advanced reports to support the business.</li><li>Works with Information Technology Department and other Departments as required to provide user support and systems analysis and to leverage technology solutions to meet customer requirements.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s degree or equivalent work experience required</li></ul>Experience:<ul><li>2+ years’ experience with support and administration of Human Capital Management Systems</li><li>Experience in Oracle HCM Cloud, Workday, Peoplesoft, or SAP is preferred</li><li>Experience in contributing to the management of projects is preferred</li><li>5+ years’ experience preferably in restaurant industry</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)</li><li>Advanced proficiency in one or more of the following HR processes: Recruiting, New Hire Onboarding (e.g., &nbsp;I-9, Tax Forms, etc.), Performance Management, Online Learning &amp; Development, and/or Payroll and Benefits</li><li>Proficiency in Oracle HCM/Taleo Applications, including OBIEE, OTBI and HDL/HSDLs preferred</li><li>Proficiency in Oracle HCM, Workday, Peoplesoft, SAP, JDE preferred</li><li>SQL database/report writing preferred</li><li>Understanding of database design, structure and functions preferred</li><li>Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers</li><li>Ability to work in a team environment</li></ul>Working Conditions/Travel Requirements:<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

Sr HR Systems Specialist

Welcome to Whataburger Careers!This position will spearhead the digital presence and engagement strategy for the brand’s social media channels. This role is responsible for developing, executing, and optimizing social media campaigns across platforms like Instagram, Facebook, X (Twitter), TikTok, Threads and Twitch to drive brand awareness, customer engagement, and loyalty. This position will work closely with the marketing and PR teams, customer service teams and partner agencies to ensure cohesive messaging, promote new products, and respond to customer feedback in real-time. This position uses consumer insights, research, data, analytics and new and emerging trends to develop strategy. This position also facilitates resolution of customer inquiries via social media in conjunction with the Customer Care team.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1</li><li>Flex Weeks - Remote Work Arrangement</li><li>Paid Corporate Holidays</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave – Subject to Eligibility Requirements</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - You and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities: <ul><li>Develops and implements social media strategy as it pertains to Whataburger’s social media accounts. Protects the brand by ensuring the team’s content meets Whataburger brand guidelines.</li><li>Manages social media campaigns and projects and adheres to timelines.&nbsp; Uses business cases to develop campaign ideas and reports back on results to senior leadership.&nbsp;</li><li>Promotes Public Relations and community relations activity on social media and leverages those activities and engagement to identify and pursue brand stories in conjunction with the Brand Content &amp; Communication team.</li><li>Collaborates cross-functionally with Whataburger, departments and external agencies to plan, build and execute social media initiatives.</li><li>Partners with the Public Relations and Community Experience functions to promote community relations activities, share positive brand stories and execute crisis communications plans online.</li><li>Conducts research on social media practices, emerging tools, processes and methods and assists in the development of customer interface tools.</li><li>Develops methods for addressing customer inquiries for support teams at the Home Office and Restaurants and participates in the monthly/quarterly Customer Satisfaction Survey Results Meetings.</li><li>Provides regular reporting and analytics to help inform content development and content strategy.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:&nbsp;<ul><li>Bachelor’s Degree in Business or related field or any equivalent combination of education and work experience.</li></ul>Experience:&nbsp;<ul><li>6+ or more years’ experience preferably in social media; 3+ years leading a social media team.</li></ul>Knowledge, Skills and Abilities<ul><li>Proficiency in MS Office Word, Excel, Outlook and PowerPoint</li><li>Proficiency in JD Edwards preferred</li><li>Ability to communicate, influence and negotiate decisions while motivating assigned staff</li><li>Ability to work in a team environment</li></ul>Working Conditions/Travel Requirements:&nbsp;<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary.</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

Welcome to Whataburger Careers!This position leads complex system and process configuration based on the needs of the business and supports day-to-day operations of Whataburger’s implementation of its Human Capital Management Systems (HCMS). Provides functional and technical guidance to all Human Resources functions to support the development of Support Systems and Operations end users as it relates to the utilization of HCMS and components. Takes ownership of analyzing, enhancement, and run-the-business requests. Consults with key business stakeholders to elicit and develop business and technical requirements. Responsible for developing and supporting the configuration, operations, maintenance, testing, troubleshooting, and reporting of the HCMS.Total Rewards:<ul><li>Competitive Weekly Pay</li><li>Bonus Program with 250% Upside Potential</li><li>Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance</li><li>Opportunities for Career Development and Growth</li><li>Healthcare and Life Insurance Benefits</li><li>Paid Time Off - 5 Weeks on Day 1</li><li>Flex Weeks - Remote Work Arrangement</li><li>Paid Corporate Holidays</li><li>401(k) Savings Plan with a Competitive Company Match</li><li>Paid Parental Leave – Subject to Eligibility Requirements</li><li>Short-Term Disability</li><li>Long-Term Disability</li><li>Scholarship Program - You and Your Dependents are Eligible!</li><li>Whataburger Family Foundation (Hardship Grant Assistance)</li><li>Discounted Meals For You and a Guest</li><li>Wireless Service Discounts</li><li>Computer &amp; Software Discounts</li><li>Fitness / Gym Discounts</li><li>Awards and Recognition For All You Do</li><li>Retirement Celebration Program</li></ul>Responsibilities: <ul><li>Provides functional and technical support of HCMS. Serves as a primary source for tier 2/tier 3 technical advice, guidance, and support to Whataburger Family Members in the utilization of the HCMS and components.</li><li>Develops and maintains integrations and interfaces associated with the multiple modules within the HCMS.</li><li>Conducts research to explore alternative troubleshooting options and ensure they are considered, evaluated, and communicated; makes recommendations and educates our customers on best practices.</li><li>Identifies risks and issues and escalates as necessary.</li><li>Researches and documents recommendations or solutions for upgrades, improvements, issue resolution, and strategies to ensure a stable, available, and protected technical infrastructure.</li><li>Conducts extensive system testing and User Acceptance Testing for enhancements and/or break-fixes. Supports and maintains modifications, utilities, and tools associated with the HCMS and integrated third-party vendors.</li><li>Provides HCMS administration and maintenance as necessary. Maintains key aspects of the system and modifies as business requirements change. Consults with the business and acts as a key contributor to influence and provide input for changes to the system.</li><li>Initiates and/or contributes to the development of accurate documentation of business requirements, training materials, process narratives, and process flows.</li><li>Assists with project planning, documentation, communication, development, training, and implementation activities as needed.&nbsp;</li><li>Analyzes and develops HCMS advanced reports to support the business.</li><li>Works with Information Technology Department and other Departments as required to provide user support and systems analysis and to leverage technology solutions to meet customer requirements.</li><li>Assumes additional responsibilities as assigned.</li></ul>Education:<ul><li>Bachelor’s degree or equivalent work experience required</li></ul>Experience:<ul><li>2+ years’ experience with support and administration of Human Capital Management Systems</li><li>Experience in Oracle HCM Cloud, Workday, Peoplesoft, or SAP is preferred</li><li>Experience in contributing to the management of projects is preferred</li><li>5+ years’ experience preferably in restaurant industry</li></ul>Knowledge, Skills &amp; Abilities:<ul><li>Proficiency in MS Office Word, Excel, Outlook, Power Point and Visio (as applicable)</li><li>Advanced proficiency in one or more of the following HR processes: Recruiting, New Hire Onboarding (e.g., &nbsp;I-9, Tax Forms, etc.), Performance Management, Online Learning &amp; Development, and/or Payroll and Benefits</li><li>Proficiency in Oracle HCM/Taleo Applications, including OBIEE, OTBI and HDL/HSDLs preferred</li><li>Proficiency in Oracle HCM, Workday, Peoplesoft, SAP, JDE preferred</li><li>SQL database/report writing preferred</li><li>Understanding of database design, structure and functions preferred</li><li>Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers</li><li>Ability to work in a team environment</li></ul>Working Conditions/Travel Requirements:&nbsp;<ul><li>Expected to work the necessary time to satisfactorily fulfill job responsibilities</li><li>Must be able to report to work timely and as required by operational/business needs</li><li>Must be able to work a full-time schedule and work outside of normal business hours when necessary</li><li>Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary</li></ul>300 Concord Plaza Dr San Antonio TX 78216-6903

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